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November 2023 by Dezthespez S.
This place damages vehicles and the customer service is awful! My boyfriend bought a 30 day unlimited deal because it was only a $5 up charge. He came back to use it and his windshield wiper got ripped off by the last large brush in the wash. They said they'd replace it but made him go to one specific location and they didn't have the same wipers. So now he has mismatched. (He had just bought them too) The place he had to go to get the wiper even said "you must have come from finish line " when he walked in. They said they get people in there a lot with damaged vehicles from that wash. The only reason we are writing a negative review however is because he called to get his money back. Obviously he wasn't doing to use the car wash again for fear of damaging his vehicle. They said "no" because he already used the car wash. He even asked for that to be sent to the higher ups and they replied the same, since he used their car wash he was not entitled to a refund. How would one know that the car wash wasn't good without using it 1st. This would have been a $30 refund. I've been in customer service for 15 years and I've never seen anything like this over $30. Do not go there. (I would not have even given 1 star, but yelp makes you)
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October 2023 by brady norman
This car wash is the best in town! I went there looking for a simple wash because I had throw up on my car and the attendant at the front was nice enough to give me a free wash on them for how gross my vehicle looked and not too mention my vehicle was absolutely spotless after the wash. 10/10 would recommend.
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September 2023 by Veronica B.
We went to the Finish Line Car Wash on E LLoyd Expressway, After we entered the car wash it stopped working, We sat there until they got it started again moved a couple feet and it stopped again. They finally came and told us we had to drive out of it because they couldn't get it to work. We drove out with soap all over our car and they tell us they can't refund our money. They gave us a card and told us to call the number listed to get our refund. We had to go to another car wash to get the soap off the car. Had to wait until Monday to call and I was on hold for over 30 minutes even though the message says the wait is 10 minutes. Customer service refused to refund the money. I asked for a supervisor and naturally they weren't available. Ask for a call back and it took 2 days before the supervisor called back and left a message that it's not their policy to refund money. They give you a coupon to go get your car washed. I called back to speak to the supervisor and had to to leave another message. He did call back and said I believe I left you a voicemail telling you it's not our policy to refund money on a single wash. While I was telling him I had called my bank to report this and ask that the charge not be paid he said have a nice day and hung up on me. I won't ever use this car wash again or any other affiliated with this brand. VERY POOR customer service
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August 2023 by Tim S
First time here so I got a $15 wash to see how it works. Couldn’t be worse… soap came down and laid on the hood, windshield and roof through the entire wash. No brushes to scrub it off at all…! Washed it off during the rinse and that was it….got home and had to wipe off the grime left behind… apparently you have to pay more for the brush service…will never go back…!
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August 2023 by Sara Willett
Great wash experience. Lots of fun for the kids as well with the colorful lights throughout the wash cycle. Staff was very helpful and friendly. I would use Finish Line again!Service: Polishing
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August 2023 by Detrick Willett
Great place for your car care needs and Definitely Clean. But the Anytime unlimited vacuum for (FREE) is a big time game changer.
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August 2023 by Robert
Just left the finish line car wash that just opened in Evansville Indiana where I bought the unlimited wash. The car wash was blocked off and closed down. I just bought this two weeks ago and they are already closed down? Not sure what happened but there were no signs to say if or when they would reopen.
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June 2023 by mark wolfe
My truck got stuck and it damaged my running board. They have not gotten back with me even after I filled out a damage report. Got a hold of support and gave them my information and she said the district manager would call. Guess what. 3 months later and no call. Don’t go there the company is unprofessional
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June 2023 by Sara Wilson
This car wash does not get your car clean. There was dirt all over the back of our car afterwards. The vacuums don't have suction and the hoses fall off. I emailed support about the issue and they never responded.
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June 2023 by Kana Brown
I highly recommend finding a car wash that gets your car clean. This is right after the car wash for $17. The vacuums work though.Update : I called that day to cancel some subscription that I didn't not choose that day. It's a month later and they've charged me again.
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June 2023 by Rob McIntosh
Hard to beat for the money. Leas than a dollar a day for the monthly membership but you usually get a halfass wash too. But the reason I’m thinking of dropping them is they close 10-15 to even 20 minutes early. Sucks when you race to get there before closing at 8! And they’re already shutdown.
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June 2023 by Bianca Groves
Went to finish line car wash today and my card wasn’t reading correctly today and the site manger Brian gave me a free complimentary wash due to them not being able to take cash..They will always have my business and have me as a customer.I really like that they valued me as a customer and appreciated my time
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May 2023 by Sherricka Meriweather_2
Good service very helpful. Nice location don’t miss out to get your car washed. The products they use are great.Services: Scratch removal
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May 2023 by Nicole Kirkwood
I gave one star because while this business *deserves* zero, the employees were always friendly and kind. If you’re looking for a car wash that will scratch up your paint and offers free vacuums that either don’t work or are being used by non-paying customers cleaning out their cars that should be on an episode of Hoarders, you found the right place!
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May 2023 by lainey pearson
was in line for the car wash & realized they didn’t take apple pay, and the sweet worker let me still go through. made my day!! i will definitely be back again.
