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September 2023 by Brenda “LadyDiva” Moss
I've been with this Bank for 6 years
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April 2023 by Alexa Stierwalt
The SUFCU Staff is so knowledgeable, polite, and always provides high-quality/efficient service -- Every interaction I've had at Sterling has been nothing but positive & helpful!
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October 2022 by Carrie Yates
I've was a customer for over 30 years never asked for a loan until a month ago asked for a 500$ extension on my LOC to pay my Electric bill and water bill and I was to call around 230pm to see if I got approved. Well I was approved but not for the loan I applied for and wasn't told that what loan I was approved and the only way I could get 500$. Then the employee Tim went into my password protected account and closed a LOC loan I've had for years and did what ever activity to my account without my permission. I will no longer be a customer again and everyone might want to check their bank accountTHE COMPANY REGISTRATION MY REVIEW IS A JOKE TGEY SUPPORTED THE EMPLOYEE AND EXPECTED ME TO PAY FOR WHAT THE EMPLOYEE DID. THEY DIDN'T DO ANYTHING EXCEPT THREATING ME AND THE PEOPLE IN MY LIFE THEY DESTROYED MY CREDIT AND WONT MAKE THEIR ERROR RIGHT. GET AWAY FROM THIS BANK
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July 2022 by Abbi Drew Naylor
I’ve moved states and I still love using Sterling. Nathan is the best and was so helpful getting my new debit card sorted out!! xoxo
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July 2022 by Shatiana Boyd
Bill pay service is horrible it’s been over 1 Month and the service has still not been completed the money was taken out of my account and I still have to wait 180 days to dispute what a inconvenience!
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June 2022 by Sandy Smith
It's a great hometown bank.
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April 2022 by Tanya Bitter
Eastside staff is the best.
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March 2022 by gary jarvis
I had a great experience working with this lender! I work at a Title Company and was able to help close a shared clients home loan. They were fast, easy to work with, and stress free! Thank you Brenda Bush for all your hard work!
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March 2022 by Brittany Copeland
SUFCU has been good to us for time but the lack of my expired debit card since February is not acceptable. I still have not received my new card and the least the bank could do is send out a courtesy message stating that there is a huge delay for receiving a new debit cards. For example auto pay purchases with expired cards creates a late fee. SUFCU should consider to waive any additional fees for expired cards. I would suggest in the future SUFCU will consider an instant issued debit card machine for same day to create a new debit card. Please follow up asap! Sincerely, a loyal client since 2003.
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March 2022 by Beth Jones
I’ve been a customer nearly 20 years and got some pretty crass sarcastic customer service when I was asking questions today about my account.
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January 2022 by April Doxie
Great bank in almost every way. My only complaint is that I can't link my account with any of the financial planning service for automatic tracking. I'm sure the limitations are for security reasons, which I appreciate, but, it would be great to have this feature available.
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October 2021 by Dawn Michelle Seidl Godsey
Franklin Street office is always friendly and accurate.
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September 2021 by tony blue
Helpful, courteous, efficient, an thrifty.
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July 2021 by Lb Jackson
Is greatest bank ever Will help when nobody else will Customer service is great loan department staff is awesome his ultimate staff is awesome all around great example
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April 2021 by Jobn Street
Nice friendly service.
