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December 2023 by Ashick Patel
Great hotel. Most clean Ive ever been to. All staff are very friendly and polite. Check in was very quick and painless. Don’t recommend any other hotel higher than this.
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December 2023 by EMM EMM
DO NOT GO TO THIS HOTEL!Read the 1 ⭐️ reviews before sacrificing your time, money, and security at this hotel. There are a lot of recent reviews stating the same.Choose any other hotel around this location. Pay a little more if you have to. This place is unkempt with filthy rooms. We felt so unsafe here we checked out early. Beware of this hotel and their staff. Especially front desk staff.Read the 1⭐️reviews. We all say the same thing. This place should be inspected by the franchisor into the practices and ethics of this franchisee. They should be shut down.This is not a survey, this is a review and declaration of experience. Chatbot response from the hotel below is meaningless.Rooms: FilthySafety: Do not leave anything in your room and make sure they give you your credit card back.Food & drinks: Avoid
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December 2023 by Jessica Harris
This hotel was very creepy when I first checked and he charged me $30 to check into my room earlier which was ridiculous there was no one in this hotel it was really creepy and suspicious something is going on at this hotel and I'm not sure what it is I didn't really see any people and there was a woman wearing some gloves there was no hot breakfast which really upset me because he should have never charged me $30 if there's no hot breakfast for 3 days and they said it was because of something to do with they couldn't have breakfast and then on top of that they was a sign that said request if you want your room clean and I never requested as soon as I left they came in and made my bed which I thought was really creepy this hotel is just really weird or something about it that I don't like I just don't recommend it
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December 2023 by Sanela Karic
I wasn’t very familiar with Best Western hotels at first.When I walked onto this property the first thing that struck my eye is its cleanliness.Starting with the lobby, to the breakfast area and moving my way up to the rooms. I toured this hotel, looked at all available room types, the rooms are very spacious compared to most hotel rooms and I’m not even going to start with the bathrooms, on how big and spacious they are. When you see the bathtubs and the jacuzzi rooms and the size, the size and I mean just the amount of space you get, I have not yet seen a bathroom this size in a hotel thus far. I am again, going to mention the cleanliness of this hotel, the rooms and I mean every single room I walked into it left me with nothing but an Awe! At most hotels when you first walk into a room you sense the smell of a “hotel room”. I felt amazed from the moment I walked into each room. It just drove me to nothing but more, I want to see more. The spacious living room space to the huge amount of bathroom area to your bedroom is breathtaking. The hotel provides rooms with and or without kitchenette’s depending on the guest’s needs. And last but not least; The staff, I encountered with are very friendly people, very observant of their property which made me feel safe and at ease nothing at the same time very friendly, caring and knowledgeable people. The meeting space itself is a perfect amount of space anywhere from hosting Corporate meetings events to Showers and etc.,Come and see it for yourself, you will not be disappointed!Rooms: Very Clean, Spacious, Room sized bathrooms with great bathtubs and jacuzzi rooms for great relaxation.Nearby activities: Shopping, great variety of restaurants, gas stations, a movie theater within a walking distance, great attractions nearby.Safety: You are in the surroundings of the Fishers area; what more to say, but very safe and the employees are observant enough of whom they have as their guest and on their property.Walkability: It is in a very close, walkable amount of proximity to grocery stores, fast food/ great restaurants, gas stations etc.,Food & drinks: The breakfast; The hotel provides a daily hot breakfast and each day varies on items being served, therefore you are not waking up to the same thing every morning. Again, very clean!
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December 2023 by M K
I highly recommend this Hotel. Everything was clean and smelled very good, the rooms were very clean! everyone was very welcoming and nice.
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December 2023 by Charles
Do Not Go!! First room they gave us was incredibly stinky, they moved us to a different room after. The next morning we found out that they never gave back the credit card at check in and spent more then 2000$ Again do not go here. The front desk lady refused to give CCTV footage and acted incredibly suspicious. Again, do not book here!
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November 2023 by David Fletcher
Terrible all around. Major construction. Everything is dirty. Left and went to a different hotel.
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October 2023 by T A
In spite of reviews we chose to stay here for the value and closeness to our event. We were happy about our stay. No issues. Room was just as good and clean as more expensive ones we’ve been at. Staff was friendly. Don’t be afraid to give them a try.
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October 2023 by Larra Rose
Literally the worst hotel we have ever stayed at!!! I should have listened better to the other 1 star reviews this place has received. Booked an overnight via the app, then the front desk CANCELLED that reservation and made me pay more FOR THE EXACT SAME ROOM in order to have a room that night (all occurring around midnight with kids in tow...). I paid as there was a line behind us waiting to check in. Manager never showed up to work on Sunday morning so the front desk couldn't refund the money. Calls to corporate and the hotel itself have gone unanswered. There is literally nothing I can say I liked about this hotel.
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September 2023 by The Lou Guru
First room we were in they tried to tape the broken/cracked window shut but it was open and you could hear every conversation outside. The second room they put us in had such a wide gap in the door to the room that you could see into the hallway. (See pictures)
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September 2023 by Kirstin Coffin
Was not given the rooms we booked and had a very hard time with mother in law as she's disabled. Will never come here again.
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August 2023 by Kim Deblock
We had to stay for baseball as a play and stay. Was told I was able to cancel my room and when I got my recipt I wasn’t cancelled. She said there was no note of me canceling so they lied and said I had to be out Sunday at 11. Which wasn’t true but I was charge. While I was explained this to them over the phone And Then they charge me 200 dollars for another night with out my permission I at least got that money back as that was fraud. The room floor was yuck. I kept my flip flops on. Lots of hair. There is no hair dryer there was a huge crack in the granite in the bathroom and the sink didn’t drain. I did think the bed was comfortable but the hide a bed had a hole in the mattress. I had to pay over $900 for a wed-Monday since they wouldn’t cancel. I would not pay that to stay there ever again
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August 2023 by M
Why did I stay at a best western? I should know better. Toilet was broke, only one worker on staff so she couldn’t help so we had to walk 3 miles to use the bathroom. Only stayed one night so we were stuck…and didn’t get checked in until 9 pm due to the fact that they said they couldn’t get the person from the night prior to check out. Not a lot of fun to sit there for six hours while waiting for one damn room to open.\\Update based off the owners deflection.Really? I'm not surprised you would deflect. I checked in at 4...no rooms. She said the baseball team before refused to check out so I would have to come back later. I get back, and there's not parking. So I have to park at the bar down the street. Fun times when you have loads of equipment at 10pm at night. On top of that, I've paid less for rooms in Las Vegas. So, when the toilet doesn't flush at 10pm and the lady at the front desk, who could barely help us with parking, said we'd have to wait until the morning, we made the long hike to the lobby just to use the restroom. No question it was your property. Been there, never doing it again. Would highly suggest no one else try to stay there either. A lot of options in the area.
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August 2023 by Marcus Dooley
First, my mother is wheelchair bound and I have to use a lift to transfer her, so I reserved a roll in shower room with a connected whatever room for my girlfriend and I, while reserving I asked no less than three times if it was a roll in shower and all three times they said yes then while checking in I asked again and the lady said "yes that's right". I got to the room and it is a tub shower with very little room for manual transfers and no room for the lift.I then try to get mom into bed and the bed is six inches taller than her standard height wheelchair and they have a piece of wood across the bottom of the bed so again I'm unable to use the lift and I have to physically pick mom up to get her into bed.Now, after all this, I'm tired and sweaty. I get into the shower and there is very very little water pressure on cold and a trickle on hot, but it never even got warm let alone hot.It's now 3 am I stink and can't sleep due to feeling gross and back hurting (mom is not a small woman). I'm outa here in the morning.
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August 2023 by Michael Ard
Hari was the best I have I have never met a nicer person she was just amazing. Thank you hari.Stayed another night and again the service I received from ash was amazing this place really goes above and beyond.
