-
February 2024 by Mason Hollis
Ordered new tires on their website and scheduled installation for a couple days out. They called and said they received my tires earlier and could I come in the next day. In and out in less than an hour. Very efficient and super customer oriented.
-
December 2023 by Shamu Boo (Shamuboo)
We had an appointment at 1230 today for a tire rotation. Showed up at 1230, waited in line 10 minutes, and was told the wait would be an hour and a half. Said we should schedule on a less busy day. Read that again if the irony doesn’t instantly set in. Why did we bother to make an appointment if we had to wait in line behind everyone who didn’t? 2nd time we have run into this issue at this location. Called Thursday to try and make an appointment for Friday and they discouraged me from doing so. Said just show up Friday and it would be no problem to get it done quickly. Showed up Friday and was told it would be an hour and a half then as well. A lot of unnecessary nuisance to get a simple tire rotation.
-
November 2023 by Ezra Cripe
I called Zachary and asked before I came if I should schedule an appointment or how long the wait was. I got there 18 minutes after the call and waited 2.5 hours. For new tires. He said there were a bunch of appointments that jumped in front of you. He should of checked that before he said they weren’t busy. I had to go ask Zachary to even get my car in the shop. While sitting here they continued to tell people to come in. So they are either liars, no concept of how long a job takes, or stupid. Just tell the customer the real wait time or to come with an appointment
-
November 2023 by Mrs Denia
Amazing guys, I started coming to them when they were the only ones that had my tire while I was traveling, though IN, so now I make sure there are the only ones that work on my tires and wheels
-
November 2023 by Mindy Smith
I’ve come here for years. They will check & correct your air tire for free. They have removed nails & plugged my tires numerous times for free. Because of that I’ve bought new tires for multiple cars here. They do honor their tire warranty and do replace tires under warranty when needed. They have missed resetting my tire pressure before, which can lead to a false error message that your tire pressure is low, but I do acknowledge that this requires operating knowledge of my car’s complicated menu systems to do. Overall, I’d say that I t’s nice to be able to find somewhere to bring you car that treats you fairly, does good work quickly and keeps their promises. I will always come here.
-
November 2023 by Geoffrey Furgason
I’ve gotten tires from this store 4 times. Always quick, helpful, and MORE than fair on price. If you need tires, I highly recommend THIS location. You won’t leave dissatisfied.
-
September 2023 by Matt Schlueter
These guys are seriously the best. Having a terrible day, nail in tire in my Chevy pickup, I put in the spare and drove to this store(where I’ve been several times before through the years). I walk in and they immediately greet meet, take my keys for inspection, tell me they’ll have it done in one hour if I want to go grab a bite to eat. Within thirty minutes I get a text that it’s done. They had the tire patched and put back on the truck and they put the spare back underneath. Then he gives me my keys and says I owe nothing. Love the service and LOVE the price!
-
August 2023 by Leslie Pitcavage
Just got my car back from getting four new tires put on my suv. My tires should be a PSI of 33. I have four different psi’s all of which are 2 to 5 psi’s over and 1 that is 13 under! I am headed to a gas station to figure out how to air up the low brand new tire. You wouldn’t expect this from a place that actually specializes in tires! Very frustrating!
-
August 2023 by Russell Peterson
The best customer service I have ever received at a tire store. They discovered from a tire inspection that I needed ti-rods. They also showed me the issue. Joe was GREAT! I will be back and want all to give them a try.
-
July 2023 by Andrew Niemann
I like Discount tire for the same reasons others have given good reviews for. This location however was not a great experience for my wife. They pushed her appointment back half an hour and took 3 walk-ins while she waited.This was after we had to change tires on the order because they didn't have them, so the website wasnt updated to their inventory which is not a big deal but does say something.Edit: I was informed by my wife that the above happened at the Warren location. So these guys are still good!
-
June 2023 by Angela Jones
Prompt and friendly service. I did not have an appointment (screw in tire, tire pressure dropping quickly), but was fit into their schedule. I was told it would take an hour; ready in 45 mins
-
June 2023 by Briaun P.
I love discount tire but I didn't appreciate my service here. I use caradvise for discounts and for some odd reason dealerships hate this feature because it holds them accountable and they can't lie about pricing this way. I was checking out and the man helping me continued to lie in my face about how my service works. You pay through the app and you don't pay the shop directly. He continued to try to make me pay him and I had to call my discount service so they could solve the problem. He pretended he didn't know what was going on and allowed her to walk him through the steps. At the end I was able to deny extra fees as they always add and continue with my day. Here we are a couple weeks later and my tire has fallen off. I got one tire and they couldn't put it on correctly? Just be careful, ask for a detail pricing list and know what you absolutely have to pay for! I guess since my car wasn't a foreign I did not serve top notch care. So sick of these disgusting people out here
-
June 2023 by Christian Wallace
I've had three vehicles continuously serviced at this location across the last 4 years. Service is top notch. Their free tire patch service is a nice service to provide. In a recent visit Mason was the tech I had the most correspondence with. His service and professionalism were exemplary and encounters like that ensure I come back time and time again.
-
May 2023 by Richard Riley
Get there early and by that I mean 20 minutes before they open if you're trying to be first. Great selection of services and conveniently located from my home.Even their phone etiquette was 5 stars, thank you Brandon.
-
May 2023 by Alan Applebaum
Id like to thank the staff at Discount Tire for their complete lack of customer service and appreciation. I had a leak in a tire and was told that because of the tread depth (1/32 and 2/32, I was told) they couldn’t work on it. I took my car to tire barn and not only was my tread fine, they were able to fix my tire. Didn’t need 2 new tires as I was told. Been going there for 15 years. No longer. Caution and verify what they tell you.