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January 2024 by Sterling Smith
I want to say how nice it was top do business with the nice people at Don Hinds Ford. And all the nice people That I got to talk to. Thank you Sterling. The only nice Dealer that I have been to. If you need a place it's the One! Josh was my tech and could not have been any better!
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January 2024 by Teresa Seward
I am pleased with my purchase at Don Hinds Ford, Fishers. Garry Hanna did a great job of guiding me through the paperwork, introducing me to the features of my vehicle, and even filled up my tank. I had the Zeibart treatment done on my car. I was given a loaner car to use while the process was completed.
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December 2023 by Ken Floyd
I'm writing this review to share my terrible experience with Don Hines Ford. The main problem? A guy named Josh in the service department.I took my 2022 Mustang Mach E GT for a check-up because of a recurring issue. My self driving completely shuts down during driving, even when turning, and says it’s because my front camera is bad. Instead of helping, Josh just made excuses and blamed it on a sound system I had installed. He was so sure about it, even though the sound system was professionally put in by Audio Electronics - a well-known company in Indy that's been around for over 50 years.I listened to Josh, but the issue with my car didn't go away. In fact, it came back in less than a day and still hasn't been fixed. Now, I also get a warning about a door fault every time I start my car.The worst part is how Josh treated me. He didn't seem to want to fix my car or help me as a customer. He even told me he didn't want to "argue" with me about getting a loaner car. I don't know about you, but that's not the kind of service I expect when I've just paid $72,000 for a vehicle. Honestly, the more I think about it, this whole experience was flat out deplorable.Josh is the reason why I will never go back to Don Hines Ford, or suggest them to anyone else. His attitude was just unacceptable. I'm really angry and disappointed, and I hope no one else has to go through what I did. Think twice before you trust your car with Don Hines Ford.
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December 2023 by Madison Conn
Although we live in Fort Wayne, we happened to see the exact vehicle we wanted at Don Hinds Ford. I reached out via their website to ask a couple questions and got an immediate response and a personalized video from Scott Burton that answered my questions. Scott was amazing to deal with especially with the distance and kept in touch with me throughout the process. We drove our new vehicle home on Monday.I hope Don Hinds realizes what a gem they have in Scott Burton. I wish car buying was always this easy. You can bet when we are in the market again he will be the first one I contact.
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November 2023 by Fran Moore
I always have my Escape serviced at Don Hinds. Scott is the best service advisor! And I always feel confident that I will be advised as to what services my car needs, but will not be taken advantage of. Don Hinds personnel is very trustworthy.
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November 2023 by Greg Lehman - Private
I found the vehicle I bought on line. I had some questions and requests. They were responsive and helpful. The vehicle was well represented. We worked in advance to get paperwork details out of the way and when I arrived for the final test drive the transaction was efficient and organized.
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November 2023 by Greg La Brune
I’m guessing my interaction with service this morning was being recorded for a corporate training video on how to lose a customer. Wish there was less than 1 star. Called Service Department Friday and a service advisor tells me to come in on Saturday to swap a battery under warranty. I arrive when they open and the advisor working berates me because he had 40+ oil changes to get done, is overworked each Saturday and will not look at my 2022 car until next week. It’s a battery swap under warranty and as the advisor on the phone said, is a quick, easy repair! Needless to say, lost a good Ford customer new to this area. Beware if you are looking at buying a car from this dealer.
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November 2023 by Jonathan BarneZ
My wife and I were in a car accident downtown a couple weeks ago. When we started to look for a new vehicle, we wanted to go with an IIHS-Top Pick+ vehicle because we wanted to get the most protection possible for our kids. We found a perfect fit that happened to be on the complete opposite side of Indianapolis from us. We got there close to closing time and our salesman Kerry and document guy Randy stayed an hour after closing so we could drive off the lot. That’s A++ service in my book. I know I will buy from them again and you should too. Ask for Kerry and he will treat you right. They also sell Roush modified F-150’s that look clean and pristine!!!
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October 2023 by James DeShon
Somehow they decided to sing my truck up for a SiriusXM radio.I received a bill that was automatically taken from my account.I had to call the bank stop payment on the bill had to get a replacement card. BIG HASSLE,Not a person from their shop mentioned it!After all this I received the so called “Free Trial “ this was after I was debited from my bank account.I’m Pissed to say the least.They deserve Zero stars. I bit shady…..
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October 2023 by Christina Nelms
Worked with Michael Nelms to purchase a good used car for my daughter. Mike located us a safe and reliable car quickly. The entire process went smoothly and my daughter couldn’t be happier with her new car. Thank you to the Don Hinds Team for making this family experience memorable.
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September 2023 by mason loughman
Had an awesome experience here! They were able to get my Fusion in for service very quickly. My advisor, Tom, was incredibly nice and communicative. Even the cashier was very nice. They got me out extremely quick and at a fair price. Will absolutely be coming back here again.
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September 2023 by tony defibaugh
I had an awesome experience and picked up a nice Ford bullet The sales person Maverick did awesome job to. thanks Maverick. I’m from out of state and they did everything over the phone so the car was ready to pick up when I got there. just wanted to say thanks to the whole team at Don Hinds, Ford
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September 2023 by Marianne Graham
Highly recommend Don Hinds Ford. The purchasing process was smooth and everyone was very informative. We worked with Steve Summeier and he made it a very pleasant experience--he even came in on his day off when the vehicle was ready for us to pick up. We will be buying future vehicles from them!
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September 2023 by Sandi Miller
My husband and I worked with Michael Nelms. He was very patient and accommodating to my wants and needs as a mom looking for a new vehicle. I came in looking for a change but wasn’t sure which way I wanted to go in this new season of our family; as I would be driving less with a teenage driver. I test drove three vehicles and Michael never pressured or pushed, just offered his knowledge and wisdom about each vehicle. Michael was very personable, efficient with my time once I made a decision, and absolutely respectful to me as a woman and to my husband. Will definitely refer him, and go back to him on our next purchase!
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August 2023 by Bradley Brooking
I purchased a car from Isaiah. He was very intuitive and knowledgeable about all of the cars on the lot. He was kind and understanding and made me feel welcome. I bought a 22 Maverick and left something in my car I traded in. Isaiah sent the item to me in the mail and didn’t have me come in to pick it up. Very professional with a wonderful personality and attitude.
