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February 2024 by Michel Alcee
We came to this location after being treated like an intrusion at the Noblesville location. Devin was very kind and quickly took our orders. I asked about a few of the toppings and he gave descriptive concise answers. He was patient and made sure our order was correct. The music was slightly loud, and at our request, he turned it down without batting an eye. The other members of the staff here are equally kind and are pleasant to interact with.
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February 2024 by Kelly Mcconnell
I ordered a large Pepperoni and Mushroom Pizza for Carryout tonight. It was supposed to be ready at 8:26 p.m. I arrived at the Donato's arrived 8:45, went inside and told the guy that I was picking up a pizza for Kelly M. He turned around to see which pizza was mine and realized that they had 2 orders for Kelly. He said door dash had just picked an order for Kelly. I take it that he didn't look before he handed the pizza over to the door dash driver to see which Kelly order, he was giving them. He had to make another pizza for me. I had planned to just come pick up the pizza and be right back home, so we could eat dinner, I had to wait about 10 or 15 minutes for him to make me a pizza and then put it in the oven to bake. The employee never apologized for the mistake that he made. The employees at this location seem to be scatter brained and very unorganized. I just became a new customer of Donato's in January and the experience I have had so far, does not please me at all. The last time I ordered cheese bread, it was not cut at all, so I had to come home and cut it with a knife. I think I will go back to ordering pizza's from Jet's Pizza
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January 2024 by Khaled Issa
Delicious with excellent
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December 2023 by Sultan Al-Abdallah
Staff is very pleasant and respectful, the pizza was
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August 2023 by Matt Salmons
This place is a great location, some of the best crafted thin crust around and I consider myself quite the ninja
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July 2023 by kelly hull
Best pizza i have had in awhile! Excellent customer service
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June 2023 by Mister T
Burnt pizza, will pass in the future. Definitely not worth the drive there.
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June 2023 by Travis Rice, Sr
Burnt pizza, will pass in the future. Definitely not worth the drive there.
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June 2023 by Travis Rice
Burnt pizza, will pass in the future. Definitely not worth the drive there.
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May 2023 by Morgan
Don’t even deserve the one star. We have had nothing but bad experiences since they switched to door dash for delivery. Few weeks ago we ordered pizza scheduled to be delivered after I got home from work, showed up a few hours early. Why put a time option if that isn’t something they do anymore? Last night we tried again but waited so we didn’t have to schedule ahead I will admit it was late, pizza was supposed to be delivered before they even closed but it never showed up even though we had a confirmation and where charged.
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March 2023 by Carson Pierce
Great service! Had a problem with my order due to an issue with an online ordering platform. They accepted the the mistake as their own and offered me a complete new order free of charge. Will definitely go back
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March 2023 by Ro Castor
I love Donatos Pizza people are always so nice you can't go wrong
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February 2023 by Rebeka Arrojo
Ordered for pick up several times at this location and never have had issues. Good pizza and subs.
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November 2022 by gfrung4
Do NOT order delivery here. The pizza is good, but they outsource delivery to DoorDash and it is terrible.We ordered our pizza on the Donato’s website, NOT through DoorDash, but they don’t have their own drivers so they just send it to DoorDash anyway.A half hour after our order was promised, we called the restaurant and were told our order was done and waiting on a DoorDash driver to pick it up. We offered to come and get it ourselves, but they said that was not possible. It was in the system so it had to wait for Doordash.Well, it ended up arriving an hour and 15 minutes late. And, since it was ready and waiting all that time, of course it was cold.From these reviews, this seems to happen often. The pizza is done and has to wait an hour for someone to pick it up, thanks to DoorDash’s poor service.Donato’s needs to drop DoorDash. I don’t see that happening any time soon because it seems Donato’s is aware and doesn’t care. So, order pizza here, but PICK IT UP! Do not get delivery.
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November 2022 by Craig M.
I've ordered from this location twice and both weren't good and tonight's experience was pitiful. Quality of both pizza orders are awful compared to other locations. They use DoorDash for delivery and charge $4.99 to deliver. *** TIP *** USE THE DOORDASH APP DIRECTLY, AS THEY CHARGE $0.99 and you can save yourself $4.00****** BETTER TIP *** Order from another chain and save yourself the disappointment of this location ***My order was incorrect, so I called and the manager couldn't offer a refund (which I deserved) and told me my options were to come in and pick up the remaining order or take a credit attached to my phone number.As for the quality of the food. Their breadsticks are WAY overcooked & dry. 1st order I assumed it was a mistake, but apparently it's how this location prepares the food.
