EZTravelPad

Most Recent Comments

• October 2023 by Nick Emory
  Great experience booking our honeymoon trip to St. Lucia. Scott helped us navigate all the ins and outs of the trip, and had some excellent suggestions for excursions. Highly recommend!
• July 2023 by Jake Simons
  Incredibly knowledgeable and thorough. It hit every single one of our requests. Great time!
• July 2023 by Joy Cheatham
  This travel agency is awesome. Being able to do everything online and with ease was great. My trip was set up flawlessly, thanks to Scott.
• June 2023 by Sara Kirkland
  Scott was very helpful and I felt very well equipped with the knowledge that I needed. All the instructions provided were great and he was always available as needed. Thank you so much for your help and making the planning process as stress-free as possible! If we ever get to take a trip like this again - we will be in touch!
• February 2023 by Lisa H
  Scott Jones has been planning our Italy trip which we haven’t taken yet, but he is fantastic to work with. Very organized and detail oriented. He is very kind and patient . Terrific vacation planner. He answered many questions and had great advice. I’m looking forward to our trip.
• January 2022 by Barbara Cain
  So.... I have a certain criteria I expect from a company which includes how customer oriented/friendly they are.... so I tend to call and ask questions to help me decide if I want to use a company or not to book family vacations... so I call them today and ask about Covid testing to fly to a US Territory and if I needed to do testing before I flew out in January. He immediately asked me if I had booked through the company or had I self booked. I told him I self booked and he immediately told me to call the airlines and ask them. IF indeed they were a good customer oriented business, he would have simply said yes or no.... I will not use the agency for any of the trips we plan for next year.... I am moving on down the list.
• January 2022 by Richard J. Petts
  Scott was great to work with. He was very responsive and helped plan our vacation every step of the way. We like to have everything planned well in advance and he went above and beyond to accommodate us and make things easier. He even got us an upgrade at our resort that made our stay way better. We will work with him again anytime we plan a similar vacation in the future and would definitely recommend him to anyone.UPDATE : Scott helped us plan 2 vacations this year, and we can't imagine planning a vacation without him! In both instances, plans needed to be readjusted due to COVID (resorts not opening, rooms at hotels getting cancelled). Scott was on the ball and took care of us. All of his recommendations were on point and we had an amazing summer!
• January 2021 by Colton Althaber
  I will say that when we first started working with Scott, we both had very high hopes because of all the travel agents that we talked to he was the only one that wasn't trying to change our destination that we had in mind. After that it seemed to all go down hill. We would specifically ask for something, we would wait a couple days and then get a return email asking us to confirm what we just asked about. We would say yes and then get another email a week later asking to confirm what we have already asked for multiple times. When we originally picked the place to stay Moorea, we wanted the Sofitel. He says that when he tried to book there were no vacancies so he booked us at the Intercontinental Moorea instead. 2 days after he booked us he informs us that the IC Moorea has closed and now we have a room at Sofitel. Once in Moorea, we found out the IC Moorea had been closed for months due to employee strike and were not taking reservations.The key problem was that we knew that we were not staying in an all inclusive resort, but we wanted it to feel that way. Since we were on our honeymoon, we did not want to constantly be pulling out our wallets to pay for things. We thought that we had everything ironed out with meals (breakfast and dinner) being included every night at each hotel. When we showed up to check in, we find out that we do not have dinners at all. We notified Scott and we essentially got a "whoops". He offered to have us pay for the service which would have been an additional $87 per person, per night but made sure to inform us that he never charged us for it. We were already in the country and were under the impression that we already had everything taken care of. Luckily the hotel felt sorry for us and we were able to work out something with them. The next thing that went wrong was that we had scheduled an excursion through his preferred vendor and on the day of the excursion we were never picked up. When we had the hotel call the company, they said that Scott booked the excursion but never lined up pickup for the event. Once again, the company took the problem into their hands and got as a tour the next day so we wouldn't be out the money.When we went to Bora Bora, in his emails he had mentioned that he was going to get the shuttle from our hotel to the mainland covered, which we promptly found out the he did not. We got slapped with a $67 round trip bill every time we had to go to the mainland. Like I said, he mentioned in his emails that he was going to get the cost covered. He never let us know it was going to be on us or even the price of the shuttle. We understand that this was during COVID, but we had paid almost $500 per person for a sunset cruise with dinner at St. James. Since so much had gone wrong at the first island we decided to double check everything as soon as we got to our new hotel. Talking with the hotel, St. James had been closed for months because of COVID and he never looked to see if it was still operating. Then, the company wanted to give us a "private tour" which was supposedly valued greater than what we had booked. Once we checked their website, the tour they were offering was about $300 total value less than we had already paid. Scott made it very clear that he only books tours with companies that he has established relationships with so it makes me question how honest the other companies were.The biggest thing in Bora Bora was once again we did not have meals covered. Even though we had asked 6 times ( I went through every email we exchanged), he did not book us dinner. So once again we got popped with another bill we were not expecting which racked up another $400 we did not have planned to spend.The room we got in tahiti didn't have working AC nor WIFI and half the lights didn't work. Upon checkout, we had to pay hotel fees even though our voucher clearly stated that it was supposed to be covered. He never got us the late check out so we had to check out at 11 and spend the next 7 hours waiting for our transport to the hotel.
• January 2021 by Jacob Griffin
  Scott Jones and his team have been a tremendous help in assisting us with our honeymoon and vacation planning over the past 5 years. These kudos are long over due. Scott is extremely knowledgeable and a consummate professional. He promptly returns all calls and emails and is constantly going the extra mile. If you want a stress free vacation planning experience, Scott Jones at EZ Travel Pad is the person to call!
• January 2020 by Jake Teshka
  Scott and his team are fantastic! We love to travel and they make it so much easier. From start to finish, they make what could be a stressful process of booking and make it a breeze - all while finding you the best deal out there! We wouldn't think of using anyone else!
• January 2020 by Ann Lorenzo
  Kate is magic. I have worked with Kate twice now to book two unforgettable vacations to the Riviera Maya area. She truly has taken the stress out of arranging travel for multiple groups. Kate is so nice, helpful, and responsive. She prepares you as much as possible before departure with paperwork, and everything you could need (which is exactly what you need when traveling with a 9 month old!)-- First trip, My sister-in-law and I were trying to plan a trip for the whole family. It got a little crazy trying to coordinate with family leaving from two different cities, and wanting to ensure everyone had a similar price (i.e. no one had to pay a premium just because of where they lived). After striking out multiple times on self-book sites such as Expedia, etc. We ended up with Kate, and she worked her magic. Got all of us comparable packages, as well as coordinated our flights to arrive at the same time. Kate was such a godsend after days of struggling. We ended up at a super kid-friendly resort in Playa del Carmen. The only downside was that it rained the whole week! Didn't stop us from having a great time!-- Second trip... It was a no-brainer, I reached out to Kate from day one. A group of friends were trying to plan an adults-only getaway with very limited date options AND a budget. Kate, once again, did her magic. We ended up back in the Riviera Maya area (no complaints there!) at another amazing resort. My husband and I have traveled to a few resorts, and this one has now become our favorite!-- We know who we're calling next time we need to plan a vacation!
• January 2020 by Lauren A
  Highly recommend working with Scott and his team to plan your next vacation!
• January 2019 by Marcy Simon
  Our Mediterranean cruise was fabulous thanks to Scott for his attention to detail and planning! Everything went smoothly and we could relax and enjoy our vacation knowing that EZTravel Pad handled all the plans for us. Use them for your next vacation!
• January 2019 by Ariah Daniels
  This was the first time I've ever used a travel agent to book a trip and Scott and his team did a phenomenal job selecting recommendations, giving tips, and arranging everything from flights, shuttle to resort, and booking the resort all at a VERY fair price. I didn't do a single thing other than select dates and tell them the area we wanted to go. They were all very knowledgeable about the resort and expectations. Scott was also able to get us a few upgrades without the extra cost. We stayed in Riviera Maya, Mexico at the El Dorado Seaside Suites adult only all inclusive resort for 7 days and 6 nights. I don't have a single complaint and we had no issues with traveling. Beautiful resort with exceptional genuine staff that are eager to please!
• January 2019 by J B
  I've used Scott twice now and would highly recommend EZTravelPad for vacation planning! They are able to create a seamless experience no matter how large (first time there were 20 of us) or small (just my husband and I) your group. I was impressed by the little extras they add as well!