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August 2025 by Lyric C
Dude with the frizzy hair and septum ring is a jerk and was incredibly rude
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July 2025 by Moe Mahafzah
Pad customer service
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July 2025 by Ashley H.
I would agree with others about the unhelpful & rude employees at this location!
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July 2025 by Chuck Crowley
I had to ship a death certificate and will. Went to FedEx because I trust the brand and have a long history of satisfaction. Today, I was asked for a drivers license to send my package. I haven't had that asked before because I usually just drop in a collection box or kiosk.
When I asked what the driver's license was for, I was told by the millennial working the register that Fed means Federal. Since they are a government agency, my ID was required to ship with them. When I asked him/her if they were expecting me to believe that I was in a Federal building, they got a little hot under the collar as if I was questioning his/her authority.
Somebody at the FedEx Office store (located at 7800 E 96ty St, Fishers, IN 46037) please do some training with the young person running the register at 650pm 7/11/2026.
When a customer asks for details on a company policy, the best solution is not to lie in an attempt to cover up the employee's lack of knowledge or desire to serve the customer.
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June 2025 by Thomas Beeman
This is the best fedex location i have ever used.. Great service !!!
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June 2025 by Seung Kim
I had a really bad experience in this store. Miya, a black woman wearing glasses, was unkind for no reason and responded to me with an angry expression and voice tone. I don't want to think that's because I'm an Asian woman. But I hope you treat customers more professionally with kindness and smile. Otherwise, this woman deserves to be fired.
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May 2025 by Brandon Holle
Horrible customer service. Simply asked how to make a 2 sided copy. Was willing to do it myself. Refused to help.
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May 2025 by T Glassmeyer
THANK YOU to Jordan at Fed Ex for your patience and courtesy as you worked through my order.
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April 2025 by Alex S
Always have had a good experience. Thank you for your help. Friendly staff and self serve package drop off with a receipt is helpful when the store is busy.
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August 2024 by Nik Roberts
I needed important documents scanned and waited at the counter just to be told to use the self service kiosk which for an IT person is even confusing and does not work correctly. Then the kiosk still wanted to charge me $20 for 30 pages scanned to a USB. Customer service is non-existent.
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August 2024 by Rick Kinsley
I have used this location to print workbooks for a leadership training program that I have offered for the past few years. In the last year or so, they have demonstrated galactic incompetence. Over this time period they have: lost my order entirely twice, failed to follow my explicit instructions, charging wildly different fees for comparable workbooks, missing their completion date commitments, and most recently losing one-half of the PowerPoint slides that were to be printed into my most recent workbook yet printing the books anyway. Obviously I will be disputing their charges via AMEX, but I had to share their gross incompetence it has been truly remarkable. When I think of FEDEX I think of a premier organization. This location is an embarrassment to the FEDEX brand. STAY AWAY!
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July 2024 by Amanda Valerie
Terrible service, express delivery never arrives on time (always 3-8 days later). One rep locked the doors and kicked people out before the listed indicated closing time on 07/21. Would not give/recover receipt for purchase made at this location. Always a bad experience.
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July 2024 by B D
I have been using this location almost everyday with no problems but I went yesterday and the manager comes out and tells me my boxes are unshippable(diaper boxes that were delivered by FedEx). I asked why and all she kept saying was our standards are different than usps. I took the packages to another location and they took them no problem and they are now on their way. I have worked at FedEx ground for ten years and this female manager is an embarrassment to the company. Apparently doesn’t ship boxes that are in great condition that they delivered to my house? A great business model for losing customers.
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May 2024 by David McCullaugh
Customer service is horrible with an attitude in print area of this location. Went to Staples across street and will use them for ALL future needs.
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May 2024 by Zyra Tan
The service here is extremely disappointing. Customers endure lengthy wait times just to be overlooked and disregarded by both regular employees and even the manager. It's frustrating to witness this lack of care consistently, especially from someone in a managerial position. On multiple occasions when picking up posters, the experiences have been consistently awful, and it's always the manager involved. One instance stands out where the manager claimed they didn't have fedex air bill/shipping labels, which is perplexing given that this is a FedEx location—a shipping company. Despite the inconvenience, I opted to visit another FedEx branch and was able to obtain what I needed, fortunately, since our company maintain an account with fedex.
