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March 2025 by Jill S (J)
Told them my issue. They “detected” the problem and said that fixing it would insure my issue was gone. $500 later and my initial issue is worse. Please take your business elsewhere.
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March 2025 by Tracy Jones
Took my car to firstone come home oil light comes on i check oil and there wasn't a drop of oil in there, they told me to reset oil counter sir there's no oil in there. Smh
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February 2025 by Norman Reel
Oil Change, tire balance & rotate. Although I had purchased the lifetime balance & rotate, they tried to tell me that the rotate was extra, even though they had to remove the tires to balance. Then the excuse was that they had a new hire, and they didn't know their job yet. The next day, my tire pressure warning was showing on the dash. I have a compressor at home and checking all tires showed low. I called Firestone and was told that the managers' tires lost 20lbs each overnight. They offered to check my tires, and I declined. The next day after I repressurized my tires, we drove to Florida for 3 weeks, over 3000 miles round trip, and didn't lose 1 pound of pressure in any tire. We have been back home for over three weeks in average 15-degree weather and still haven't lost 1 pound of pressure in any tire. The bottom line is they don't listen to the customer and all they did was make excuses. They DID NOT check the tire pressure after balance & rotate and I believe they actually let pressure out to generate more business. They cannot be trusted, and I WILL NOT BE BACK.
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February 2025 by Hope Smothermon
They always take good care of my car
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February 2025 by Tom Weis
Friendly, Professional staff! Especially Joey!!
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February 2025 by Brianna “Briskett”
Bought a car from carvana, had an oil leak. Went to firestone to file a claim with silverrock, Luis which i believe is the store manager, was very friendly and helpful with my situation. Explained everything well and provided me with great service! Thank you for all your help!
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February 2025 by Ernesto Hernandez
Luis DeLeon and team did an awesome job with my vehicle!
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February 2025 by Michael Thorpe Hugs
Got the life time alignment and a fuel cleaning for my truck, I have always brought my vehicles to Firestone for any service I can’t do and never had an issue. While sitting here this lady came in about a brake issue with her car. I didn’t chime in for the whole conversation but she turned out to be very rude and treated the manager like he was nothing. From my understanding the manager did everything he could to resolve the issue by offering her what solutions he could within his power but she was just very rude and loud. The manager was very professional and that goes a long way. It was very entertaining on my end but you just don’t treat people that way. I am humbled by how the manager was and he didn’t deserve how she was acting, well done Firestone
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February 2025 by Xan Lawrence
Sean was awesome! Got the oil changed in my vehicle and literally took 10-15 minutes total time.
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February 2025 by Jeff Foster
Great job on a front brake replacement.
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January 2025 by Sai Vattipalli
Excellent service
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January 2025 by Whois Jim™
Rude. Don't bother calling they do not want to help & do their jobs.
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January 2025 by Beach Life
Thank you for the great customer service! My low tire pressure light came on when I needed air in my tires. Firestone put air in my tires and the low tire pressure light went off instantly! Made my day! Pep Boys in Fishers said my tires were good but they were not!
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January 2025 by Bill Egbula (Bill E)
My wife, who has a mental and physical disability, was out of town when the headlight in our 11 year old car went out. I told her to take it to the nearest Firestone to have it changed out. They did the job in approximately 20 minutes and charged her $394.67. When I called to complain, the manager told me it was based on booktime (or something) standards and they would not adjust the charge. Other auto shops also have and use standards, but when they come across one that is clearly wrong and unfair, they make adjustments. This place was happy to take advantage of a disabled woman in distress. Their short-sightedness will result in Firestone never laying their hands on another of our 8 cars. Anyone who doesn't like to be ripped off should stay clear of this place.
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December 2024 by Damon Williams
Took good care of me and provided me with the best price and they also had the best customer service around
