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February 2024 by Makaelah S.
I had a great experience when I got my oil change! It's right across from Target, so I walked over and did some shopping, and they called me back earlier than expected saying it was done quickly, then automatically gave me a $10 off coupon! If you're able to wait around for a few minutes, I had a great experience here. Convenient and helpful when I asked about some other repairs I was wondering about.
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January 2024 by Jonathan Speth
Was able to get an appointment quickly and easily. Waited in the location while the vehicle was being worked on, I was told it would be just a couple of hours, which I did not mind waiting. After checking in and sitting down in the lobby, all communication to me stopped, and no updates were ever given. Even though I was no more than 10 feet away for the entire duration. I witnessed the parts I needed (spark plugs) getting delivered 1 1/2 - 2 hours after checking in and witnessed nothing being done to my vehicle until then. An additional 2 hours for the job (oil change and spark plug replacement) to be completed after getting the parts. Then, an extra $110 charge was included (after declining their additional add-on service of a fuel system cleaning,) for a service and part that was not included in the quote and was I never informed of, or given an option to do or not. Since the part and service were already done and completed, I had no choice but to accept it, but it would have been fantastic if I knew anything going on with my vehicle during the appointment.
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January 2024 by shark
Walked in for battery inspection as my vehicle was popping up a battery error. After inspection they mentioned it as alternator issue not battery and quoted 1200$ for alternator replacement. Went to other mechanic shop for second opinion and it a battery issue.Should have checked the other reviews before going to this store.
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January 2024 by christa allen
Every time I come in the manager gauge always make sure I'm well taken care of
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January 2024 by Seberina Hatten
We had an amazing experience in a very stressful time!! We had both of our vehicles break down within weeks of Christmas, the second vehicle was literally less than a week before. Needless to say I was super stressed and Gage, the store manager, was not only very kind but super efficient and timely helping us get back on the road. I couldn’t recommend them, and particularly him any more!! We will definitely recommend them and continue to use them in the future for maintenance as well!!
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November 2023 by Ariana Casale
Thank you Gage for going beyond and above. I had a nasty nail in my tire and Gave reassured and took excellent care of me. He got my tire order in a timely and fast manner and even though they were booked they got me in the next day after work and got it replaced.
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November 2023 by Alex Tanner
Gage and Jaime were both helpful, knowledgeable and kind. Gage even gave me significant discount due to my long wait time. I’ve never had an issue with any staff here.However, their scheduling is a mess; I had to call to confirm my appointment, only to be told they couldn’t offer the service I had booked online. If I hadn’t called i would not have known this. I was offered a different service but at a later time with no explanation. When I showed there was no wait but I waited 90 minutes after being told the service would take 10.I was told I urgently needed new brake pads. When I pointed out they were covered by a warranty I was told the brakes could wait until my next scheduled maintenance. The following week a different Firestone location told me my brakes were nowhere near needing to be replaced.It’s hard to trust any recommendations, despite the great employees.
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September 2023 by Jas A
Took a little while for service to be complete but overall no complaints. Everyone was friendly. Easy check out.
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July 2023 by angela m
I usually wait until I have been to a repair shop multiple times before I leave them a rating. I have been to this Firestone multiple times and they have always done an excellent job. In the rare time where there was a slight issue they made it right. Just a great place to go to.
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June 2023 by Antony Vo
Gage and team took care of me and my Porsche with the lifetime wheel alignment! Thank you ?
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June 2023 by Samuel Thomas
This place scams people who aren’t knowledgeable about cars by suggesting repairs and replacements that are not needed. The dishonest mechanic tried selling me a new engine air filter when it was still very clean. Overcharged me severely for a cabin air filter under the premise they are a pain to replace. Upon further research they take maybe a minute to replace if you know what you’re doing. To me it seems they value making a quick buck over helping their customers get what they need at a reasonable price. Not taking my vehicle here again.Services: Air & cabin filter replacement
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June 2023 by Kyle F.
Great job by the auto car team at Firestone. Helped diagnose issues that should have been taken care of by the dealer when I bought my car, and their recommendations were a big reason the dealership took the car back and they did the work on it that they should have done. No questions asked. Thanks
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June 2023 by Christel W.
Great Customer Service!!! Came in to get 4 new tires. Not only did they get me in earlier than my appointment time, they suggested tires that would save me $200!! Thank You Gage!!
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April 2023 by Alyssa Pearson
If you would like your car to run, I would strongly suggest you not take your car to this or any Firestone location.The store manager took ownership of the error by his worker of not reattaching the radiator clamp which ultimately blew off and made our engine block crack. Outcome being engine no longer functional. It appears the store manager did the “right” thing by accepting responsibility of the problem but regional and corporate representatives determined that was not the optics they were in support of. How horrible of a business to not support a person who accepted responsibility for an error. All we wanted was for this to be made right. Mind you we had the car in several times before for overheating in the months prior to the exact same location. We had several things “replaced or fixed” throughout this process fixing things what they said was making it overheat. Spending a few thousand dollars at that location.Firestone corporate was a nightmare to work with and never once returned our calls. They closed the ticket about a complaint we made against the claims adjuster who denied our filing and claim ( he who was not qualified to be in his position) without speaking to the us the customer. The regional manager informed us that the manager was no longer able to talk to us about the issue. We made a complaint with the Tennessee Consumer complaint division (since their corporate office is located in Tennessee) and initially Firestone did not respond to their initial communications. The Better Business Bureau also tried to do outreach prior to going to the TN’s consumer affairs. We have remained quiet with any reviews for many months. We want others to be warned of the gross negligence of this location and their corporate offices.
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March 2023 by Matthew Johnson
Needed a new set of tires, called them the day before, dropped off the car the next day and it was done in two hours. Gage was easy to work with and did a great job presenting my options. I am definitely coming back here from now on.
