-
March 2024 by Art C.
I have gone here a few times a year for a few yrs, never encountered the manager until this. I heard they were hiring so I applied and interviewed. I was interviewed by the store manager, an old white man with white hair. At least in his 70s and old enough to know better. He immediately began asking personal questions, talking about my breasts and pointing to female customers ( 2 girls about 13 or 14) employees comparing my body and breasts to theirs, he wanted to stand behind me while he had me pick up things saying he doubted i could with my breast size. I left in tears and my husband wants to get a hold of him. We will never shop there, my husband owns a lawncare company bought thousands of dollars worth of materials there ever yr, we will never go back, ive told everyone i know and reported them. I spoke to the district manager who said I wasn't an employee so he didn't nothing wrong. This man is disgusting.
-
January 2024 by Heather Moritz
Best customer service ever! Burt made my day—the store was out of the paint I needed, so he drove to the Carmel store, got the paint and dropped it off at my house! That is going above and beyond. Every time I am in the store, everyone is so kind and helpful. They make you feel like you are in a small town local hardware store!
-
January 2024 by Margie Lebin
Excellent personal service. Very different than the big box stores. So refreshing!
-
December 2023 by Kyle Reece
Honestly, this place is amazing and these people are just as amazing. I lived in Fishers growing up but moved to Michigan. My mom is still in the area and my brother is on the south side of Indianapolis.I was looking to buy a traeger smoker and everybody is the Fishers/Indianapolis area could not get them until after Christmas (I needed it for Christmas as a gift for my brother). I called this place to see if they had any and they said that they did. I tried to reserve one as I was coming into town that weekend to buy one. They not only took care of me over the phone but offered to deliver it for me as well! Jeff and Rene were so nice in helping me take care of it over the phone and even scanned me a receipt and order list as confirmation.Customer service is pretty much dead everywhere else but it’s great to see these people still care about making a difference in someone’s buying experiences. Everyone I come home I will be stopping to buy something from this place
-
December 2023 by Josh Crews
Great customer service. Many positive experiences but my most recent one stuck out to me. I brought in a lock that had broken and Bert spent over an hour fixing it. It was tedious and he was happy to help. Didn’t charge me anything.
-
December 2023 by A Auk
Burt went above and beyond for me today, saving the day. I came in during the middle of a pothole repair job - I had a piece of equipment break, there was no direct replacement at the store and he still found a way to help me finish the job. Incredible
-
December 2023 by Joshua Summers
Super helpful staff, and very clean and easy to navigate store. Definitely will be coming back.
-
December 2023 by Susan Tysen
The employees are always very helpful. There is not a lot of wait time and they always have the products I need.
-
November 2023 by Alex Hodgkin
The most friendly and helpful staff. I have too many stories of being well taken care of to begin listingthem here.
-
November 2023 by Tim Tate
Every time I go to the store you are always greeted with a smile! They go out of their way to help you find what you need !!
-
October 2023 by Michael Ramey
Very friendly, helpful staff! I found my new favorite store!
-
September 2023 by Janeth Boutsaboualoy
Great customer service. I always come in to get keys or rekey our door locks when we update or move. Always a great experience. Everyone is friendly. Bert was very accommodating when it came to our new lock and knowledgeable on our options. Steven was also great to work with!
-
September 2023 by Brett Sprunger
Great customer service, caring employees, and a large variety of products. Hardware to grilling/cooking supplies. Can’t beat the location too!
-
September 2023 by Tiny Lavelle
Not impressed at all by the cashiers attitude. Your left over plants are still way to high and look terrible. Not a good visit.
-
August 2023 by James Schubbe
Always good service and helpful, not like the big box stores.
