FORUM Credit Union is praised for its excellent customer service and ease of digital processes. Customers appreciate how quickly and simply they can set up new accounts or refinance, often without needing to visit a branch in person. Staff members like Geoff Brady and Jo Duesler are recognized for making the process smooth and straightforward, with some accounts being set up within hours. Many customers feel confident in choosing FORUM for their car loans and other accounts due to the attentive service. However, some note that wait times at the teller window can be long despite visible staff members. Overall, FORUM Credit Union is viewed as a responsible and helpful financial institution that prioritizes its members and provides a convenient banking experience.
I have my car loan through Forum and I have nothing but great things to say about everyone I have come in contact with thus far. Great customer service and always accountable!
July 2023
Wait times for teller seem excessive for the amount of upper management standing around watching. Been like this for last 7 or 8 visits.
March 2023
Have fairly decent credit, got 2 car loans OFFERED, we didn't seek them. Maybe since it's owned 'by the people', they give their greatest attention to 'fellow responsible owners'. Not sure what the negative comments are about personally speaking. Tom Comtois
