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February 2024 by Denisea C.
wish I could give a 0! this location isn't concerned about customer service. understaffed, only one person at the front desk and one in drive through, lines are very long. after waiting for a long time in line they told me I had to wait longer so they could "get the line down" be what I needed takes a bit longer. even though I had already waited my turn in the long line. then when the "banker" on site was available she loudly told the teller that she wasn't sure she could help me even though she could see I was sitting in the lobby waiting on help. they didn't want to help me because it was inconvenient to deal with a more complicated issue. other issue is that Huntington doesn't give me a warning when they suspect fraudulent activity and puts a hold on my card!
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July 2023 by Tron Javolta
This Huntington, and the company as a whole, is an absolute joke. My family has had our money here for over a decade, but no more. We're moving it all out. I recently met with a banker and the manager and tried to get my rate on a money market updated to what they offer new customers. To get their best rates you need to bring in more than, $25,000 of "new money" aka money that is not from a Huntington account. Asked them how long I needed to stand outside with a check for it to count as new money and was asked if I wanted to close my account in more words than that. Hey, no problem. They will wring their hands and say that they advocated for you or put in complaints. Remember that they work there and will not rock the boat or bite the hand that feeds for you.Do yourself a favor and check out one of the local banks in the area. Bank of Indianapolis is right across the street and Lake City is a bit west but they both seem to actually want customers. I am getting 10 times per month what I got per year in interest at a competitor on my money market after moving with no promotional hoops. Not an exaggeration. Shop around, you won't be back.
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June 2023 by Dan Sinclair
The teller was friendly, answered any questions I had and was courteous.
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January 2023 by Rani Colglazier
I concluded all business with this establishment today. Wasted almost an hour in the branch and still didn't get done what I needed to. I have sent multiple international wires from this branch in the past with no issues. Today I was berated by the person helping me that I didn't bring in the wire instructions that I have used in the past. Every other time I never needed it and the information was readily available. After she found the wire instructions she refused to transfer money between my two accounts. Closing all my accounts here.
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September 2022 by holli hughes
Melissa was extremely nice and helpful!
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September 2021 by Brian Hendricks
Ben is awesome and will always do right by the client.The staff is on it.
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June 2020 by Jill Lloyd
The Drive through is painfully slow. I waited in line 30 minutes. If you are going to shut the lobby, please have more people working the drive through more efficiently.
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May 2020 by Samuel Johnson
This Huntington is over paranoid sometimes it takes them over a week to cash a check. It's severely sick that they are doing that during the virus time. They don't care about any of their customers at this time I believe they are holding back on checks because they are low on cash.
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February 2020 by STEVE KASH
The lady (customer service manager) dont know her name. She was very discriminating. Assuming the checks I deposited was fraudulent. It was a pretty large check. According to the app., it was cleared but she put a hold on it and took off from the balance assumed it wasnt real. Never ever going back to that location and also thinking about bringing my business elsewhere . I have personal and business account with them recently opened, but very very disappointed at her customer service ability. I was never embarrassed and felt discriminated like that at the bank with my own money. She also told back office to keep an eye on that check and account. I will take my business elsewhere thanks to her. If you are not dressed properly, are not white, or look like you aren't rich, dont go to this branch. Ps. I got money, business and dont deserve to be treated like a criminal.
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January 2020 by Sung Kim
Cuatomer service manager, thx to her, she just lost herself a customer. Fun thing is I've told her I'm closing my account due to her unprofessionalism and she smiled and says , thank you have a nice day. I was never embarrassed and discriminated like that my entire life. Thanks for teaching me NOT to trust small banks like you.
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October 2019 by Asia L.
Probably one of the nicest banks I've been to. Ben is awesome and is always helpful, if he's able to help You out he will. All the teller girls are awesome too! They are always smiling and ready to help! This is a very convenient location for me. We had fraud on our account and Ben helped us right away and started calling the banks the fake checks were deposited to. He was able to stop over 5K in fraud checks from coming out of our account. I'm happy with their service overall!
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September 2019 by Megan Long
Michele Corwin is AMAZING! I am a young entrepreneur, just starting my own business. I'll be honest, I was very blind to the many financial aspects of opening your own business as a sole proprietor. Michele was very patient with me, helped me navigate through all of the information, and explained things in a way that I could understand them. She truly walked me through the process, step by step. I would HIGHLY recommend working with Michele. You won't be disappointed. She took the time to ask great questions in order to get to know me in terms of my current financial situation, financial goals, and potential obstacles that may arise in the future. Huntington made a stellar decision by hiring Michele! Very pleased :) Thank you, Michele!
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September 2019 by HAIKEL G
They don't treat you right if you don't have an account there I was stopping by to cash a $17 check they make it sound like I was applying for that amount .... I like Chase better
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June 2019 by Kenneth Patterson
I have been using this Branch for 5 years now.
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November 2017 by EmoZen Flow
Very helpful and supportive in understanding the best ways to rebuild credit. Also very supportive in working with small business. I've moved from Fishers to the northwest side, and this bank is now one of the furthest from me, yet I still bank here face to face.
