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December 2023 by Rob F.
Stay away and don't be scammed! I have had the nightmare of dealing with this company and their sales associate, Dallas. My daughter and I were given the deal to upgrade our phones with promotional credits back in May. Walked out with new phones happy. Our bill had slightly increased but no big deal. We had added a new line for our youngest so that was expected. Three months down the road I get frantic texts and voicemails from the associate, Dallas, that there was a mistake and that we may not get the promotional credit and will have to pay full price for the phones if the problem is not corrected. Against my better judgment, I allow Dallas to remotely enter my account and in the next month I see an increase of $125 on my monthly bill. I call the store and am told that it will be credited on the next bill. The next bill has an increase of $60. As I start to research and look into the details of my bill I see that the two phones, which we were told were basically free because of the promotional credit, each had a device payment for a total of about $60 per month for the next 36 months. I am now in month 3 of paying these devices and am getting nothing but no returned calls and the runaround from these con artists. When I called Verizon, not this Cellular Stores racquet, they told me that it looked like the phones had been given away, without a payment nor a promotional credit attached. I began to realize what happened. Dallas had made a mistake and Verizon came calling for their money and instead of honestly owning up to her error and taking care of it on her end, she proceeded to defraud me into making these device payments. Stay far, far, away from this place. If you want to do with Verizon, deal with them directly. And if you ever do shop at Cellular Sales in Fishers, do not let Dallas take care of you. You'll regret it and may find yourself in small claims court which is where I am headed.
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November 2023 by Jane Gonzales
Do not shop at this Verizon. It’s not an official Verizon store they are just an authorized retailer. In my case they messed up when I upgraded my phone and watch. It’s now been 6 months of trying to work with the store manager Nate and I am yet to see my trade in credit. When I call Verizon they tell me I have to work with the store directly. After not hearing back from the store manager I have now given up on getting this resolved. I normally don’t write reviews but wanted to take the time to let others know what I went through to prevent them having the same horrible experience.
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November 2023 by Jennifer Benak
I recently went to this store to get my parents new phones. Joey helped my parents and myself with new phones, assessment AND reduction of my monthly costs, and had extensive knowledge to answer all my questions. He is also a super nice guy who does an amazing job. Thank you Joey and see you next time!
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November 2023 by Pravil Pokharel
I recently had the pleasure of doing business with Nate at the Verizon customer service center. He went above and beyond to help me find the best cell phone plan to fit my needs and budget. Nate took the time to listen to my concerns and preferences. He was very knowledgeable about all of Verizon's plans and promotions. Nate worked hard to find me the best deal possible - he even discovered a promotion I was eligible for that I didn't know about. Thanks to him I'm now saving money every month with a plan that's perfect for me.
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November 2023 by Alax Insen (You can call me AL)
Did what the first verizon store should have done NO problem!
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September 2023 by Bigboyztrans Inc
Mostly here no one helps lot ! But MR. BRANDON here today With good deal ! He’s good man!
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August 2023 by Heather Hutson
Visited Verizon store in Noblesville due to ongoing tech issues with phone draining data. Skevo helped us with a welcoming manner and not only fixed my phone, but also discussed both the pros and cons of our existing cell plan. We were pleased to discover that by switching from our existing plan we would save money. Thanks again Skevo for the exceptional customer service!
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August 2023 by Zachary Languell
Lied about fees being charged, called the store and was told no refunds. Expect to pay extra going here.
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July 2023 by Barbara Basham Ruley
In Feb of this year, I began the long journey of transporting my house phone number from At&t to my Verizon cell phone....it went on for months as at&t would not give me a transfer pin#....the service to my house never worked and they continue to charge me until TODAY!! A young man named Geno Wentworth who works for Verizon and took on my case. He was so kind and courteous....never did he lose patience with my lack of knowledge or skill in today's technical world....I am 73 yrs old!! He worked diligently for just a few days and all his "tricks" of his trade worked! You should employ more people with his vast knowledge and patience! He has made me a firm believer in Verizon!! I shall remain a very satisfied customer just knowing he's working for me! Thank you, Geno Wentworth!
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July 2023 by Rebekah Hill
Showed up to this store at 8:58pm and they close at 9pm. A salesman by the name of Codey Harris was very polite, professional and more than happy to help me even tho his day was about over. He welcomed me and helped me with prompt amazing service. Highly recommend this store and ask for Codey Harris!!
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July 2023 by Roger Kyle
When into store because of connectivity issues. Todd was able to contact Verizon support and resolve the issue within 10 minutes. I asked him about upgrade options and he throughly reviewed my options with expertise. I definitely recommend stopping by and working with Todd!!
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June 2023 by Stephanie Jenkins
Haven’t been to this store since the construction on 37. It’s still easy to find and helpful as always
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May 2023 by S J
I had a terrible experience with this store (the employees - the girl (especially) and the Mexican guy on Thursday April 27, 2023 at around 6.30pm to be exact). I complained about the data slowness for a new SIM card I bought from them 5 days ago and wanted to find out if there is anything they can do to fix it (maybe phone setting we need to change to match Verizon requirement or maybe other thing that we don’t know about), but that girl just keep saying that I don’t have data on that SIM card eventhough I only used 256MB out of 15GB - I think most people know how to check it, especially an employee of a cellular store. And I have said that “the internet is working but just very slow and if I don’t have data then the internet won’t work all together”. She seems just do not understand that, sigh. I also said that it works just fine using Wifi at home or using the previous carrier with the same phone, but again she claims that I don’t have data ?. I was also smiling myself when she asked what “Kbps” is/for ?. She really does not know what she is doing as a cellular employee and really does not know how to serve the customers. The same with the Mexican guy, instead of to calm the situation down, he put more fuel. I am still wondering how they got customer-based jobs at the first place. One suggestion to the owner: find better employees (knowledgeable & customer-oriented person) before they screw more of your customers.
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March 2023 by Sara Clark
Tone in Fishers. Excellent service. Spent a lot of time with me to get phones switched over. Very knowledgeable!
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March 2023 by Georgia Sarivalas
Let me start by saying that I am an electronically challenged, mature adult who is forced to use my cell phone more & more. I stoppped by the store tonight & saw no familiar faces. The two young men working (Marc & Tone), were helpful not condescending, encouraging rather than brusk, and took time to make sure that I both understood and could duplicate the tasks required. I left with a smile on my face, a lightness of spirit and a sense of accomplishment. Thanks, guys! You're aces in my eyes.
