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January 2024 by Tyler Speigl
Richard went above and beyond for me. My battery died during the subzero temps we had this week. Got my car jumped, headed to the store, and Richard installed the new battery for me without hesitation at 8 PM in the freezing cold temperatures. I am beyond grateful for his customer service and willingness to help!
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January 2024 by David Dimberio
Best service ever. Mike is amazing!!!
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December 2023 by Rob Zatler
Every time I call, they don't answer with "This is advanced auto parts" or anything like that. Just a a "hello" and dead silence. Like, who am I even calling? I'm 0 for 5 with them having any parts I need. I called yesterday about a hose, and said they can't see images to verify a hose, and my call today, they didn't even attempt to find a simple turn signal module. They just said "We don't have it. Never carried it. Won't order it."I've given up on looking to them for parts.
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September 2023 by Jason Baker
Do not recommend this location. Went in to pick up break pads and the two ladies working the counter lied to me and told me that I needed to remove my rear rotors and bring them into the store so they could determine what size pads I needed. Went across the street to NAPA and got my pads so I could do my breaks. I can only assume this was a predatory sales tactic, so they could try and convince me that I needed rotors as well. I went in in business casual dress, so they mistakenly assumed this was something I’ve never done before and were trying to bleed more money from my pocket, rather than simply selling me the parts I needed to complete the task at hand.
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August 2023 by Hannah Schenkel
If I could give a 0 star review I would. I was looking at their hubcaps and I opened the box that is NOT sealed to pull out the hubcaps and get a better look at an item I WAS GOING TO PURCHASE. But not anymore!!! A older lady working on this date looked at me rudely and said “What are we doing here.” I explained that I had them pulled out half way to look at them and the color. She then rudely told me “Well there is a reason it’s in the box.” THE WORST CUSTOMER SERVICE. Not friendly at all.
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April 2023 by Mary Lynn Hamrick
Had to jump my daughter's car this morning, headed to Advance and Mike and Ben were super knowledgeable and helpful. They got the battery replaced quickly and had us on our way. I even got new wiper blades for my car while we were there. Friendly service, highly recommend!
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February 2023 by Lauren House
Mike was the nicest. Helped me so much. More than I think he will ever know. Thank you so much for the top tier customer service
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December 2022 by Matt Bosserman
Stopped in to pick up an online order. It was a good experience and painless process.
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December 2022 by Charlene
Was very unhappy! Purchased wipers with Patti on 12/3 from their location. when Mike went to install wipers. He broke the piece on my car that would actually hold the wiper on. (Driver side) So now NO wiper will hold. DrIving with no wipers since its weekend. I have to go to dealer to get fixed because only they have the broken part. Like Mike said come with receipt. I will be sure to return with the receipt for the charges of the broken part. To be reimbursed.
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July 2022 by Dennis Rice
What can I say about Advance. They work to make sure things are right. Customer service is outstanding once again and even if they're down to having just one part they'll even hold it for you as long as you show in a timely manner. Glad they're part of my neighborhood.
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May 2022 by Amy Swick
Horrible customer service. Her name was Patti. She was rude and even rolled her eyes at me when I gave her the codes for the parts I wanted.
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May 2022 by Brad Huston
Attendant here was very helpful in explaining what we needed to know.
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April 2022 by Lori Falter
Went for a battery check. Clerk was EXTREMELY knowledgeable, friendly, and helpful. Found battery was fine just not getting a good connection. He cleaned it for me, recommended a new connector, and made sure van would start before he sent me on my way without a charge! Would definitely go back.
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April 2022 by Cami Jonelle
Yesterday I came in to get some wiper blades and a new wiper arm. Mike (retired army vet) was so kind and helpful. Went above and beyond to help me. It’s wonderful souls like Mike that make the world a beautiful place. I’m so grateful for you and your help. Thank you for your service to me yesterday as well as to our country!!
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February 2022 by Misty-Dawn Amayi
Went here to get a deep cycle battery for my van's wheelchair lift. They had a lot of top-of-the-line products available, and the installation of my battery was done there at the store while I waited. I was treated with kindness, professionalism, and all my questions were answered thoroughly. I have recommended them to my friends. Going back again myself.
