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December 2023 by George
Helped me out on Thanksgiving day
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October 2023 by April Baker
Very friendly stuff and good rates
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June 2023 by Jeff
(Original Review) Left on a full tank of gas, returned it 3 hours and 70 miles later to be charged for a full tank of gas. The Bottom line is don't prepay for gas; fill it up before you return it.(Updated as of 14 May 23) spoke with Alamo customer service and they listened to my concern based on my experience. After that conversation, I am completely satisfied and they have restored my full confidence!! Thank you Alamo team for taking the time to review this situation and take corrective actions. Because of this I will be back again in the future as a rental customer! Thank you for Top Notch support.
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March 2023 by Tim Carroll
2nd time at Alamo in less than 3 weeks, they were awesome from check out time, to the car I drove was great, and finally check in was a breeze, this company continue to deliver a customer 1st experience. Plus prices are competitive and fair. I recommend Alamo when you travel, they make it fun again!
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August 2022 by Ryan Hagan
Made a reservation over the phone with an agent. Flew here. Then was told that I couldn’t rent a car and they didn’t know why. Now I am stranded at the airport with absolutely no help whatsoever. Worst (attempt) at a rental experience I’ve ever had. 10/10 would never recommend to my worst enemy. Airport also has a very strange and unpleasant smell to it for some reason…
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June 2022 by V. Solomon
The rep at the FWA airport was extremely helpful, but his hands were tied. I believe his name was Brandon. The Alamo 800 number customer service representatives reserve vehicles that the local branch does not even carry. Make sure that you call the local branch before showing up to take the care you think you reserved, especially if you rented a truck.Why make a reservation if it does not matter?
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June 2022 by Nicole Bennett
Currently trying to price gouge me for returning to a different location- it’s suddenly hundreds of dollars more when I was told by their rep it was a $5.00 fee to change.
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March 2022 by Nicole Keller
Nothing but a joke!!!!! What is the point of prepaying if you have to a major credit card??? If I have to have a major credit card and a $300 security deposit dont you think they should tell you that???
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March 2022 by Abby Beard
Tried to Rent a car when my flight was canceled. They would not rent me one due to it being a one-way. Turned away a paying customer.
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August 2021 by Theatrice Thompson
Horrible!!!! I was almost stranded at the Indianapolis airport!! I have used Alamo for years! I had reservations, no car, 3 children, 2 hours from my destination (Fort Wayne), and a front desk agent with an attitude!
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July 2021 by Paul Strater
Good price..good car..nice people.
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April 2021 by Misty Smart
Took the charge for a week off our debit card would not give us the car without a credit card even though they charged our debit card.
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December 2020 by C8 Halligan
I had to search in a far away parking lot due to construction. Terrible service when I rented the car.
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October 2020 by Sid Gerber
Ok, fast, easy, nice service...expensive though to return car to another city. Add $100 or so.
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October 2020 by Tammy McCoy
Very nice however I reserved a premium vehicle and there were not any. I called to exchange the next day but still were not any. I was told they would make it right when I returned but nothing was done, not even a price adjustment.
