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October 2023 by Wendy Biddle
Budget Car Rental at the Coliseum Blvd Fort Wayne is amazing. The staff is the best. Always friendly, helpful, and kind. We have rented from there many times and would not even consider renting from somewhere else. They are 5 star all the way.
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September 2023 by Marathon Man
I had reserved a mid size for the fuel economy and was given a honda CRV. Then I was informed it didn’t have a full tank of gas and that it was noted. The vehicle had less than a quarter of a tank of gas and there was not anything noted on my paperwork. The vehicle was dirty both inside and out and inside had a rancid odor. Then there is a maintenance error. No other options available so I had to take. I get the name budget should have me lower expectations, but this was an absolute terrible experience and I cannot see ever renting with budget again
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September 2023 by Doug Goodspeed
Provided a very capable RAM 1500 etorque hybrid for an extended period of time. That pickup would get 27 mpg running 55 on a 50 mi flat road in Florida. Absolutely amazing.Service at both St Pete/Clearwater and Fort Wayne International was great. Thanks Rachel. Thanks Budget.
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September 2023 by David
It is a great experience, and to have a friendly, knowledgeable staff in hand about the vehicles is phenomenal.Easy to see and get to from Coliseum Blvd.I recommend this Rental Car Company.And Furthermore, I Will call them again, when I need a vehicle again!They will have my business for life!
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August 2023 by Tobi Smith
Worst car rental I’ve ever had. Had to return the first car within ten minutes because of all the problems with it. The second car wasn’t much better. Shaking and making all kinds of loud noises the entire way. The radio wouldn’t even drown it out. Began to wonder if my family and I were even going to make it back.
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July 2023 by Rebecca Schatzman
I had plans this 6 weeks out to rent a van I was called the day before to arrive early because they close at Noon . I get there have to wait 20 mins to clean it and all they did was pressure washer it the inside was dirty as well. Didn't fill up with gasoline. I will not go back.
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July 2023 by Aaron Pogue
An absolute disgrace of a business. Not sure how they're still going. The incompetence is alive and well there.
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June 2023 by Amanda Woodbury
Awful…had a large vehicle rented since March, called me 2 days before pick up and told me they had to cancel my reservation. I had 8 people + luggage to get 1200 miles away! I will NEVER use Budget and would definitely not recommend them to anyone. If I could give them 0 stars I would.
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June 2023 by John Schrader
Scheduled a Suburban 2 weeks ahead. I called the night before and confirmed the Suburban was ready. I was assured it would be there. It was not there... They gave the choice of a mini van or a midsized SUV. Neither were ideal but I would try to make it work. I had a schedule and no time to find an alternate rental service. I asked them to adjust the price to reflect a mini van. The person behind the desk informed me that since I made the reservation online she could not adjust it that I needed to call someone else and provided me a number. I am not sure why she could not make the call and provide some level of customer service. I made the trip was unable to fit all of the items I went to pickup so another trip will be necessary. I got back and called the number to get the price adjusted. The call went directly to an unintelligible person that had to say everything three time for me to understand and I had to repeat myself constantly. In the end I was told the price I paid is final. No adjustment could be made. No more Budget rentals for me. I would put zero stars but it will not let me.
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June 2023 by William Wiehe
Made the reservation online and picked up the car 45 minutes later. Got me into the car 10 minutes after arriving. They had the lowest price.
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May 2023 by Vijay K.
I got a car from them (Fort Wayne )today on 5/31/23 and when I came home and was about to leave for my vacation the rear seatbelt was not working and called the location of the pickup and all the agent said was I have to call roadside assistance and them go threw them . Called roadside assistance and they were telling me I need to go to a pickup location in the opposite direction of my travel to pickup the car and that too 2 hours away.Then I asked if I can pick up the car in the direction of my travel as there are multiple cities with airports and their response I have to call tomorrow and they can then again look for a vehicle in the area I am in.I asked it's a simple fix of the seatbelt and if they can send me a service agent to repair and they said they won't authorize it .Then told me to call the location I picked up the car and the lady kept saying how sorry she was but it felt like a recording as she said once I picked up the vehicle there is nothing she can do as she doesn't have a similar vehicle . Which understand but then she tells me to drive on my trip and call as we go to see if any of the locations have the vehicle.After 1 hr 30 minutes on the call and calls made to both Avis and Avis roadside assistance no resolution on the issue and then they blame the national shortage of vehicles.Not at all happy with the service and I don't expect any help with the Avis in fixing the issue.
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May 2023 by Susan Maggio
Rented a car to pick up at noon on Sunday. Only to find out when I got there at 12:07, that they close at 12 noon on Sunday. That would’ve been good information for me to know! There was a gentleman still outside that was helpful and said we could pick it up the next day. We picked it up the next day, but had to pay slightly more for two days then we would’ve paid for three. When I returned it at 10:30, I was told I was late and that should’ve been dropped off at 8 AM. So now I had to pay for another full day. I thought I had until noon since that was the original reservation time. The woman at the counter when we returned the car was not helpful at all. I doubt I’ll ever use budget again.
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April 2023 by Misty Todd
When we arrived pick up our 7 passenger vehicle we were given a choice of 1 ,7 passenger vehicle or a 5 passenger. So really no choice, because we need a 7 passenger vehicle. The car had not been cleaned very well as we found food and drink bottles under the seat. We also had to get new wiper blades 20 minutes into our trip. We also had the brakes squeaking. Just really disappointed.
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February 2023 by Christina Barrett
Rented a 15-passenger van in Fort Wayne IN, and the young lady who helped us was pleasant. The van was exactly what we needed even though it was pricey and the driver seat was broken and wouldn't move. The drop off in Tucson AZ was quick and easy, with no hassle.
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January 2023 by Tracey Tresley
The Budget agent at the Fort Wayne location had no idea what he was doing, double charged me, then refused to listen to how he was wrong. After constantly giving me attitude throughout our phone conversation he finally admitted I was right but couldn’t help me. I was then directed to numerous other people through the 800 number and the airport who also all told me that the original agent missed up but didn’t know how to help me. After several days I finally did get through to someone in customer service who knew how to do their job.