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September 2024 by Brooke
The ATM here sucks!! broken down ALLLLL the time. I usually deposit money every week. The amount of times I’ve driven here just for the atm to not be working or it eats my money and does not transfer it…. Then It turns into a whole thing and I have to call… you’d think a multi trillion dollar company can afford a new ATM… right?
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April 2024 by Genni Pence
Terrible!
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July 2023 by Dana Hart
I met with the branch manager Tim about an escalated situation with my account and he treated me like a stupid little girl instead of a woman (with a master's degree, at that). Apparently Chase trains its employees to be sexist and ageist, and female customers have to be with a male in order to be taken seriously. I filed complaints with multiple higher ups. I have never met someone with an ego as big as his.
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January 2023 by Alex Alanis
Thanks to Kamery for helping me in store. She went above and beyond to help me get my bills paid. Thanks again!!
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January 2023 by GT Riegling Jr
Drive Thur line is usually short and quick.
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August 2022 by Faith Anderson
I LOVE banking here! I have had them for over a year and not a SINGLE issue with anything!
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August 2022 by Kenton Ganger
I always get very good personal service when I need it. It has a walk up ATM available 24 hrs a day. Just can't make with draws from it 24 hrs a day.
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July 2022 by Lisa O.
Their customer service employees are NOT well informed. I called to deffer a loan payment and the associate Marium told me "We can certainly do that for you.". She preceded to tell me I would have to call back after my due date. I have never made a late payment in over two years so I called back a few days before my payment was due. I spoke with Moe who told me I did not qualify to deffer a payment. I let him know that since I was misinformed by Marium that I had already used the funds I had to pay off a couple credit cards. He told me he had to follow guidelines and could not help me. I asked to speak to his supervisor. She (Dezia E229459) told me they could do better at training but she (Marium) should not have told me that. I let her know she put it in the notes on my account and there should be someone who has authority to grant my request. She said they have to follow guidelines. I know because of discrimination company's have to follow procedures. However, I also know that certain situations can allow you to override those steps. I was trying to explain this to Dezia and she kept talking over me. I have been unemployed for over two years because of Covid 19 complications. I have still paid my bills. I am struggling but will still pay may bills with God's help. I just don't understand how a large company like this would benefit more by getting my payment than I would by deferring one. I closed my checking and saving account prior to this incident because they charge fees. NorthWest Bank does not charge me fees so I continue to use them. I would NOT recommend Chase Bank!
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June 2022 by Andy Kurzen
Chase Bank does not care about Fort Wayne. I've never had an issue with a Chase employee. But they're a giant corporation, and they're much more concerned with profit than customer service or convenience. Choose somewhere else unless you don't mind very limited hours and locations and the complete inability to reach a human over the phone.I just wish it wasn't such a pain to switch banks.
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March 2022 by danielle robinson
I don't know what happened to the nice people at this bank. I need a new bank i have never been so uncomfortable in my life at this location,???????? God I need another bank
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December 2021 by Cindi Baringer
Just making my usual bank deposit. The tellers are always nice and I am always in and out.
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November 2021 by Patrick T'Kindt
FIX YOUR BROKEN ATM. IT'S ALWAYS NOT WORKING
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March 2020 by Melinda Ambrose
Very helpful employees
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November 2019 by Melanie Rice
Oh, my. I only banked with Chase because I was making a cross-country move and needed a bank with locations on each end of my move.
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October 2019 by Shawn and Melinda Ambrose
Very helpful employees
