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November 2023 by Jenny Butler
Great hotel. Excellent customer service. Extremely nice room. Comfortable bed. Good pillows. Good shower pressure. Quiet. Multiple good choices/grocery store/gas close. Most of Ft Wayne’s hotels have horrible reviews, this was very good ratings and really affordable. Great job! Will stay Sharon.
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November 2023 by Natalie Beloglazov
Everything was OK beside the fact that the bathroom is not protected well against slipery and I felt down very strong while taking a shower.I reported this to the hotel staff in the morning.The clerk wrote down information how it happened and said that I will be called by representative of hotel soon.Pass almost a week,I never haven't hear from hotel staff any call or email.Thats dangerous, I am lucky to have bruses on my back and dont brake leg or arm.Very disappointed feeling.
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October 2023 by kelli muensterman
They get a 0!! It’s disgusting! The smell, the dirtiest place ever!! Had to go to 3 different rooms and all looked the same. Finger prints on the wall annd head frames, dirty sheets. Bugs in the toilet! Carpet!!! Omg!!! Nasty Ended up leaving! I couldn’t take it anymore more!! The place should be shut down! Needs ALOT of work!! Gross, gross, gross!!Noteworthy details: Not safe! Rooms disgusting!! I wouldn’t want to even try their food! The kitchen is probably just the same as the rest of the place!! Unsanitary!!
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October 2023 by Bernadette Thomas
We only stay in Comfort Suites but I can say yours was the nicest one yetThank you & Keep Up The Awesome JobRooms: Immaculate from the time u walk in until u leave...Breakfast was hot & fresh..Thank you
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September 2023 by Cindy Pickering
We have stayed here often over the years. It is showing its age a bit but still neat and clean. It is near Parkview Hospital and at the north edge of Ft. Wayne is so heading north to Auburn or Pokegen, and Trine State Parks is easy. A few fast food restaurants, theater, and a Meijer are close.Rooms: They are neat and clean but showing their age a bit.Food & drinks: Fast food eateries. Large liquor store.Noteworthy details: If you are going to be doing business with Parkview Hospital, you can receive a discount.
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August 2023 by Kat O
This hotel is definitely showing its wear and tear. Although the beds are comfortable, carpet and furniture could use DEEP cleaning or replacement.
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June 2023 by Lyle P.
Terrible place lousy rooms under construction. Nothing good. Nosy neighbors nobody doing anything about them. No way to contact office from room call vending machines were not working.
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June 2023 by Jesse C
Room 225 has bed bugs! When brought to the attention of the night desk I was informed that they were full and couldn't get another room and he didn't offer any help in finding another room somewhere else and wasn't apologetic about the situation. The morning staff was at least apologetic and they refunded our stay.
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June 2023 by Jackie Gobrogge
This place was great! The location was perfect, easy off easy on if I-69. The rooms were large and spacious. The breakfast bar was incredible!The room was lovely and spacious. We ended up in a handicap room, due to an overlook when booking. Everything was comfortable in the room. The heated floor in the bathroom was a nice surprise!
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May 2023 by Wolfgang Wendland
Expert customer service, clean facility on the outside. Gym, pool, and other facilities appeared to be in great shape. However, my rooms cleanliness was less than ideal. Sticky bathroom floor, thin layer of dirt and grime on almost every service, fresh sauce/food stains on the carpet, and the top of the microwave looked like someone emptied a dustpan on it. I wiped everything down myself to prevent having to switch rooms and made it work. Based off of other reviews and the other guests attitudes I will assume this is just an isolated cleanliness issue. I would give this place another shot if I am ever in the area again. I do however personally feel that cleanliness is a very easy thing to achieve. It is basically free and it is what guests pay good money to not have to worry about.
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April 2023 by Lori Sneiderwine
I spent Saturday night into Sunday morning. The check-in process was quick and easy. The man working at the front desk was polite and friendly. The hotel is older but was clean and had everything I needed. I don't remember if it had a microwave or coffee maker, but it did have a refrigerator, a blow dryer, and an ironing board and iron. There were families with children there that were talking and having a nice time, but they were quiet and in their rooms around 10:30. Their pillows were very hard so I suggest bringing your own. They offered breakfast (scrambled eggs and sausage links), but it wasn't very good tasting. They also offered danishes and cereal. If need be, I would stay at this hotel again.
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April 2023 by Nahum Habakuk
Over all a good experience. The person who checked me in at the front desk was quick and helpful. The room was maybe not spotless, but was decent. Nice beds and covers. The room wasn't hot when I walked in, like so many hotel rooms are. It isn't brand new, but nice. I will stay again if I need to. In the morning the person at the front desk was actually quietly playing his guitar. He was very attentive to drop it immediately if someone needed something though.
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March 2023 by Fawn S.
We stayed here two nights. The bathtub and bathroom had ants. I can deal with a few but there were QUITE a few climbing in the tub and around the sink. It was supposedly their last available room so we went and bought ant spray because we were tired and didn't want to go find another hotel. We went down for breakfast but had to wait literally 15 minutes for them to refill the gravy for biscuits and gravy. Had to wait for them to refill the milk for cereal also. The computer wasn't working to do any business and the ice machine wasn't working either.This is supposed to be a reputable hotel. I was very disappointed. On a good note....the staff was friendly and the beds were comfortable.
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December 2022 by Jerrica S.
I was charged a $30 fee for leaving makeup on a towel. The front desk considered this damages. I have stayed in plenty of hotels and have never encountered this any where else. Will never stay with this franchise again.
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November 2022 by Janet D.
I honestly cannot imagine having a worse possible experience at a hotel. This hotel is an absolute nightmare and I cannot discourage others from staying there enough. My son and I arrived at Comfort Inn + Suites North Ft. Wayne at 11:40pm on 9/16/22 and were given two keys to our rooms in what we were told was a sold out hotel. Luckily, we had booked our stay over a month ago--right?. However, we entered our rooms to find them occupied by other guests! We went to the front desk, and the clerk Nate Lesser had just started his shift; he had no idea what was happening. He called the Assistant Manager, Amanda, who talked to him for quite some time. We were given 2 other room keys for rooms that were near our original, already-occupied, rooms. The rooms were completely vandalized, the doors would not open, and the door jams were destroyed (see pictures). Back we went to the front desk we went; the desk clerk tried and could not open either door himself. The next sequence of events occurred over the next hour: -The desk clerk called the assistant manager back; she told him to call the 4 other hotels that they work with so Comfort Inn could be billed the difference in room prices directly. There were absolutely no available rooms at these 4 hotels-A room was found at Holiday Inn Express North Ft. Wayne at twice the price. Holiday Inn would not bill Comfort Inn directly. I am told that I need to pay double myself. At this point, I am over 4 hours from home, in an unfamiliar town, with nowhere to sleep, being told I need to pay an exorbitant amount of money for a place to sleep for the night!-I told the assistant manager that this was completely unacceptable. Since Comfort Inn was willing to pay the difference to remedy their mistake when contacting their partnering hotels, they should cover this one as well (whether that was using petty cash, coming in to write a check out to the hotel, or using cash from the drawer). The assistant manager said that her boss would not allow that; I suggested that she then call her boss-The desk clerk hands me a piece of paper with the following written on it (Robbie-(260) 241-6714) and asked me to call.-I summarized the above situation that had occurred over the last hour and a half to Robbie over the phone, and was immediately threatened, and told that he was going to call the police on me for telling his clerk to steal money for me. To paint an accurate picture, I am a senior citizen, in an unfamiliar town well-after midnight, over 4 hours away from home--and now I was being threatened!-I repeated multiple times that I did not say anything of the sort to the clerk, but suggested various alternate ways of fixing their mistake to the assistant manager over the phone.-Robbie was completely irate and kept threatening me with police involvement. At this point, I told him to go ahead and call the police and the newspaper also, and he can explain that he is threatening a senior for listing solutions to their colossal mistake.-I handed the phone back to the desk clerk. He himself told Robbie that I did not ask him to steal money for me. Robbie said he would call around to find a room for the price I paid over a month ago, which was now half the going rate with a soccer tournament in town.-10 minutes later, the call is disconnected-I called Robbie back 3 times. He refused to answer-I waited an additional 5 minutes for a possible call back from Robbie, but he did not call back.At this point, I told the desk clerk to please refund my money, went to Holiday Inn Express, and paid twice the price for a room there. The next morning, I checked my bank account to find that they charged me again for the two rooms instead of refunding them!! I then had to call my bank to file fraudulent charges against Comfort Inn + Suites North Ft. Wayne. This was--by far--the worst experience that I have ever had at a hotel, and I'm sure the not-so-happy folks that experienced us barging into their room after midnight would agree. DO NOT BOOK THIS HOTEL.
