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November 2024 by JustADownSouthTexasBoy
10 stars for this Discount Tires… Jonathan S and Gavin took care of me with world class customer service and support. I literally felt like I was at a NASCAR Pitstop as quick as they took care of me. Thanks to the crew in the back who put my tire on as well. There should be no hesitation where to get your tires if you’re anywhere in driving distance to this Discount Tires. Thanks fellas!!!
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October 2024 by ohlashia cowley
The gentleman I was working with tried to sell me the most expensive tires they had instead of going through all of the different options. I left and went somewhere else and got all 4 tires replaced
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October 2024 by Nathan Carden
Discount Tire on Illinois Rd. was one of the best customer service experiences I have encountered in recently.
Friday morning, Sept. 20th, I left the house only to be stopped a less than a mile down the road with a low tire pressure light. I drove home and started searching the tires, only to find I had run over a nail in one of the days leading up to Friday. I called Discount Tire and asked if they could patch the specific tire and they joyously said yes and they would love to help me. I drove down and was greeted promptly, by Jonathan. He went straight to work, asking what brought me in, and how he could help. He took my tire depths explained the current life of my tires, got me into the system, and gave me an expectation for wait time. They were completed withing 10 minutes of the expected wait time, and were only slowed because they had to drill out and replace a tire pressure sensor that was seized on the wheel. When they were done they told me to drive safe and have a great day and I could tell it was said with a level of sincerity that isn't found everyday.
A big thank you to Jonathan and the Discount Tire team! I look forward to visiting your location again the next time I am in need.
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September 2024 by Lauren Shuler
Update: Discount Tire reached out to apologize for the experience and reimbursed me for my visit. I am satisfied with how things have been handled and will consider returning in the future. Thank you for your prompt attention.
I’ve been a loyal customer for years now and today I had by far the worst customer service experience of all time. I took my vehicle in for a tire pressure sensor replacement. I have a bumper to bumper warranty on my vehicle that covers this. I’ve worked with an employee at this location in the past to get this set up for a smooth process moving forward. Today I had to wait 10 minutes for the employee to get around to calling the warranty company. It took 20 minutes for them to get confirmation from the warranty company which is completely fine, I understand that part takes time. But then I had to wait 30 minutes for him to conduct an interview with a potential new employee with I’m assuming my vehicles keys in his pocket because my vehicle sat in the parking lot the entire time until they were finished and he filled a service envelope with keys from his pocket and keys from another customer who had just gotten there. The best part is yet to come- after checking me out for $100 lugnuts I didn’t understand why I needed to pay for when they’re the ones who put my tires on, have been rotating my tires, and fixing these tire pressure sensors since I got the car- they couldn’t find my keys. So I had to wait another 45 minutes after the (only) 25 minutes or so it actually took them to service my vehicle while they frantically searched for my keys. They said they called other customers but no one was calling back and that’s because they ended up being in a customers vehicle who hadn’t even picked up their car yet. So I was sitting there waiting for this lady to come pick up her car, realize my keys were in her car, return them, and then have the employees act like they found them even though I watched everything in the lobby. My services were not compensated, I was not offered a future credit- I was in absolute disbelief. This was my only key and these guys were completely fine with wasting my entire afternoon on my only day off. Unless they offer to make my visit free today to reimburse me for my time and ridiculously poor experience, I will only be back for my road hazard I’ve already paid for and that’s it. My next tires will not be bought here.
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September 2024 by Dan Dixon
Good service with two emergency tire replacements at a decent price. 10/10 customer service too.
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September 2024 by Phil B
Air up low tire.
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September 2024 by Bradley Ruth
Fast and knew what they were doing. I'll be using them from now on.
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August 2024 by Damon Barth
I purchased a set of tires for a vehicle back a few months ago and couldn't have been more pleased with the service and quality of work and my appointment only took 40-45 minutes. Today I went in with a slow leak in a tire on another vehicle and they had it patched and I was on my way within 20 minutes. Again, great customer service and they did the patch at no cost. I can't recommend Discount Tire and specifically this location highly enough.
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August 2024 by _
Thank goodness for discount tires great crew, great service, and will be back to get new tires.
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July 2024 by Shannon Moore
The cashier who helped us was very nice! Helped us get the old tire out of the truck and back in with the new one! Answered our questions
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July 2024 by D Chil
Named properly.
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July 2024 by Mark Gregor
Gavin was very respectful and very helpful on one of the worst days of my life I just want to show my gratitude towards him and best friendliness and best attitude and best work ethic I've seen yet
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June 2024 by Serena Marczak
Such quick service. My tire got a 2 “ slice in it on the highway. I called around and this business had tires in stock. Otherwise I was told I had to wait 2-3 days for a new tire.
The only down side, I did ask for the exact tire as I was replacing, since my tires were only 5 months old. They gave an “equivalent “ and didn’t mention it till after the fact. I was too happy about not being up front prior to installing it.
I would go here again and be more persistent in getting specifics and not equivalents.
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June 2024 by Jose. Banquet
E Colfax nice
nice
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June 2024 by Jessica Mills
I’m giving a 5 star review to MACCOY L. who I think provided excellent customer service with enthusiasm and efficiency. He was a friendly and kind person.
