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December 2023 by KA
My husband purchased me a dining room table & chairs. It arrived Friday. We are not sure whether it was damaged or missed inspection on leaving the plant but it arrived damaged. The delivery guys were supposed to note it and I contacted the sales person. She came out today, took a few photos and was told that someone will be in touch but said they might say it is in their standards. She didn't sound positive. I decided to call the home office and get a clear picture of what happens next and to discuss that the table is NOT in my standards and to make it clear this was their doing since it was implied by sales person that the company could say we did it. How rude and to imply we are dishonest is not good customer service. Get this - the number I was given to call about the workmanship was the delivery number?! The woman who answered said she needs to get information and will call back. I am still waiting for the call and she sounded like we were putting her out by requesting her to do her job. This is not the company my grandparents or parents bought from. Quality has gone down as well as customer service. It is a beautiful table but I won't shop there again. I was going to purchase bar stools and nightstands next. But not now. I foresee after reading more Ethan Allen reviews there will be attorneys involved.
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July 2023 by Kathleen Long
Lydia was very helpful with my purchase. I already knew the pieces of furniture I wanted, but she did an excellent job of helping to pick the color and finishing touches. I highly recommend her!
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December 2022 by scarlett dixie
The furniture is to die for it is so beautiful and since it's custom I get to pick whatever I want and whatever shade and shape I want
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April 2022 by Jay Bastian
Lydia is an amazing designer. I highly recommend her. Her design of our living/dining room exceeded my expectations. We could have NEVER come close to this on our own.
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March 2022 by Amina Bam
Such helpful associates. Really helped me redesign my home. A little disappointed with wait times but that's normal now, I love the ability to chose everything.
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February 2022 by jane gerardot
Jonnell is very perceptive and has great design ideas. She created beautiful ideas to remedy errors I had made in my living room furniture. She is patient and resourceful, and willing to keep budget considerations in mind. I highly recommend her. Also, the Ethan Allen furniture is lovely.
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October 2021 by Rhonda Dove
Always responsive, always professional, Lydia is the best designer I know. Not only does she have great taste, she works with your style and wants to very successfully pair that with her suggestions. She creates a look better than you were hoping for! You will always walk away from dealing with Lydia feeling very satisfied!!!!!
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October 2021 by Linda Fedo
I prefer to buy quality furniture that lasts so Ethan Allen has always been my own personal choice. I sold my home in the early stages of the pandemic when stores were still closed so when I began to shop online and called Ethan Allen, Lydia Runge Quinn picked up the phone. After talking over what I needed to replace in the new house and what I already owned, Lydia guided me to choices that I absolutely love and would not have been able to put together on my own. We timed the delivery to coincide with moving in so It was perfect. In addition, she was there for me when I had questions regarding curtain rod height and placement which is a bigger deal than you might think. My final purchase were leather counter stools that we ordered to match the dinette. There was a mixup in the stain finish at the factory and Lydia made absolutely sure they were a perfect match in the end.I choose Ethan Allen because they employ people who care about what your living space looks and feels like and Lydia is the perfect example of professionalism. In a world where nothing much seems to matter, as a customer of Lydias I felt I did. Thank you!
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October 2021 by Dianne Hansen
They carry a great selection of quality furniture and rugs. Lydia is very helpful. I really appreciate her expertise!
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August 2021 by Barbara Meyer
Working with Jonelle Brehob is great. She listens very carefully to my needs/wants, including being respectful of my timelines as far as it is under her control. I like working with Jonelle, a talented and caring designer.
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July 2021 by Deb Nickolson
the help choosing fabrics and finishes for the dining room chairs was awesome.
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July 2021 by Shawn Moriarity
Salesperson was very nice and helpful. Have some nice pieces of furniture.
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June 2021 by Jan Davis
lydia is very talented and professinal and does not just try to sell!
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June 2021 by Earthleen hayes-sewell
I WAS OUT SHOPPING FOR FURNITURE AND I WENT TO DIFFERENT STORES I DECIDED TO STOP BY ETHAN ALLEN THE STORE IS NICE BUT THE CUSTOMER SERVICE FROM THE EMPLOYEES WERE VERY COLD THE ONE LADY SITTING AT THE DESK LOOKED AT ME LIKE WHAT DO YOU WANTTHE OTHER LADY THAT WAS IN ALL BLACK LOOKED LIKE SHE WAS GOING TO A PARTY BUT ANY WAY I AM TRYING TO EXPLAIN WHAT I WAS LOOKING FOR BUT SHE DIDN'T SEEM INTERESTED NOT REALIZING I COULD AFFORD ANYTHING I WANTED IN THAT STORE MAYBE IT WAS THE WAY I LOOKED OR MAYBE IT WAS THE COLOR OF MY SKIN BEFORE I LEFT THE EMPLOYEE STATED THAT I SHOULD TRY ANOTHER STORE WHICH REALLY WAS A SECOND HAND STORE ? MAYBE THE EMPLOYEES WERE HAVEING A BAD DAY BUT MAYBE IF YOU TREATED EVERYONE THE SAME YOUR DAY WOULD GO BETTER SO I TOOK MY $$$$$ ELSE WHERE this happen on 6/2/2021
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April 2021 by Mary Ann Rackley
Lydia is an amazing designer! She is very skilled at putting together beautiful colors, including fabulous colors that matched the floral fabric I fell in love with. She had excellent ideas in how to arrange the furniture given my very small space in a Chicago high rise. Most importantly, however, Lydia was extremely patient with me. She was very responsive to my myriad of questions all while giving me undivided attention. She truly cares about her customers and their happiness. I would highly recommend Lydia and I plan on using her again for my dining room!
