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November 2023 by MaryAnne Gates
Jeff is so helpful. He is professional yet friendly. He is knowledgeable and treats customers very well.
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November 2023 by Kasey Powers
I lucked into the opportunity of a lifetime thanks to my friend for life Jeff Rice. I was fortunate enough to get a chance to be an assistant site manager for about 1 year. I had the best training experience possible with Seth from the Indianapolis market. Side note: Seth deserves to be a DM and probably already has been promoted. Those are two great men and even better employees for Extra Space. When I was hired on in August 2022 it was just Extra Space Storage. In the short time I was employed they acquired Storage Express and Life Storage resulting in becoming the largest self storage facility in the country. Often times when companies get that big they get worse. Couldn’t be further from the truth. My last Distict Manager Tiffani, who I think the world of, was the best of the best. Although Mike who hired me over a teams call, Jay Johnson, and Bonnie Sweenie were terrific too. Tiffani stood out because she is genuine, authentic, and an even better person. Thanks again Jeff for sticking your neck out for me! ?✅
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November 2023 by Balinda Zimmerman
Jeff Rice worked with me on prorating my storage(s) on move out and he had helped me reduce the price several months ago when the increase almost forced me out on the street. I am a single woman with 2 units and to pay $175 a month for one storage unit is absolutely ridiculous. When I moved here and had to have a storage unit and live with my daughter because of health reasons. I got my unit for $99 and within 2 years the price had almost doubled. Whoever is running the place is crazy if you think this is normal! You are losing clients because of raising prices too much too fast. If you had gone up $20 every 6 months I think we could have handled that but not how you have done it. I am done with Extra Storage but I sincerely appreciate Jeff!!
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October 2023 by James Willis
The location manager Jeff was very helpful. I kindly addressed my concerns with him, allowed Jeff time to diligently put forward an effort; and we got results. The space was clean and well kept. Environmentally free of odors or rodents/critters. Also, very fair and reasonably priced. I would rent space here again if needed.
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October 2023 by Doc Media
Moved into a unit just the other day. Jeff was very helpful with all my questions and got me into a unit with no problems. Couldn’t be happier with the service I received from him! Thank you! Would definitely recommend renting from this place!
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October 2023 by Lori Perez
Jeff Rice is very helpful and professional. Always putting the customer first and always has a smile on his face. We highly recommend his service.
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October 2023 by David Nichter
Straight forward process. Agent stayed online while completing contract. Difficult to review and sign docs using a phone. Great service, never the less !
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September 2023 by wendy wichern
The manager, Jeff, walked me to the correct door, helped me with getting a cart, showed me how to correctly lock the unit, showed me which door would be the closest for me to use near my unit, and made sure I knew about the automatic lights and security cameras. He was friendly and the unit was very clean as were the hallways.
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September 2023 by John Stefanek
Jeff and Kasey are the best site managers in Fort Wayne area by a mile!
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September 2023 by Jerry Pliett
Jeff was awesome. He is very helpful and knowledgeable about his "job"! We are moving and he helped us get a storage unit in our new state too! Of course it was Extra Space Storage, no other place for us. Thank you Jeff! We hope all of the other managers are as awesome as you!
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September 2023 by Joseph D
I stopped in last Monday and the office was very busy! However the employee that helped me (I think his name was Jeff) was very nice and I got great service there! You won't be disappointed renting from this place!
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September 2023 by Patrick Duran
Jeff did great getting us set up in our unit! We were in an inside unit and realized that wasn’t going to work for us so he helped us switch outdoors. Explained how everything worked, set up the app and everything! Thank you for all the help!
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August 2023 by SammyScaDoo
The two guys up front were super friendly and helpful when I walked in. (I’m terrible with names so I couldn’t say who) but they had me test out my code, and went around and met me and showed me everything with my unit and the doors and stuff. Made it super easy, which is huge for someone who’s never gotten a storage unit before. Everything is made to be really easy and the carts are a God sent!
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August 2023 by James Rochelle
When moving my things in less than 1 year ago I started with a rate of approx $80 monthly this was a sale from the typical $104. It returned to the $104 on the 2nd month. Now with a couple weeks warning the rate is $212! Anyone renting a new unit this size currently its $104 unless there is a sale, then it would be even less. So basically I can move my things into a new unit and save over 100% ?? I understand across the board price increases but this is obviously not that. I have never paid late or had any issues why would they take advantage of reliable customers by doubling the monthly price? P.S. the reply left by Extra Space is a joke when I called it was made clear there was nothing they could do to help. The staff on site is great but the people in charge have no desire to be resonable.
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August 2023 by Jennifer Hinkle
This place is awesome. The 2 guys who helped us were amazing. Very friendly and helpful. I would definitely recommend them.
