-
March 2024 by Alice Shannon
They never leave a envoice in the door anymore to let me know how much they put in the tank and how much it well cost me
-
March 2024 by Stanley Boschet
Ferrell gas was great I had no issues at all, they help me get everything started every year, nice polite and they give me exactly what I ask for, the Tank they put in place they check out every year, they clean up around my tank, the driver confirms with me prior to filling what I am receiving and then proceeds with the job. After filling up they inform me exactly what I got and also states the condition of the tank has me sign for my delivery even shakes my hand and leaves. the only thing I don't like is that after experiencing this level of customer service, no one else can live up to your new expectations, I wish everywhere you went this was the standard. Thank you for being the best in business.
-
February 2024 by Keith
I was delivered more than I asked and paid for over the phone, thus I had to pay for extra that I didn't have money for. On top of that, unless my gauge is completely messed up, they put in more than what my tank can legally hold. Luckily I own my tank and will be using another company going forward.
-
October 2023 by Kay Jackson
It's insane that they installed a tank large enough to sell me enough gas to last several years and then charge me $100 per year to rent it because I haven't filled it! I've paid for the tank several times by now in rental fees but they refuse to sell it to me or consider it mine, only a small discount on one year rental when I finally needed a refill!EDIT TO FERRELL WANTING TO DISCUSS! - Just read my file. I've begged you for YEARS to buy the tank or replace it with a smaller one. I finally just bit the bullet, filled it, and will continue to pay $100/year just to be done with the headache.
-
September 2022 by Duane Springer
I called for gas. And it was delivered the following day. Awesome. Thanks
-
August 2022 by Valerie Martin
Although their program to automatically come and fill your tank without having to call is convenient, it does not make up for their prices always being way higher than other propane distributors. They took me off the friends and family discount pricing because my friend no longer worked there but did not tell me and they charge all sorts of other fees that other companies do not. Customer service was not willing to budge on price even though I found other prices (yes, the same day) with prices over 30 cents cheaper per gallon. I have cancelled my auto fill and will no longer buy propane from this company again.
-
August 2022 by Judy Martin
I called for gas. And it was delivered the following day. Awesome. Thanks
-
February 2022 by Kristina Seabolt Sluss
My parents called to let the company know they are low on gas nine days ago.First it should be the company’s job to keep them stocked in gas.They we’re told you have enough gas we will be out when we can.Well they are out as of last night.They are bother elderly and should by no means be in the this cold without gas.They called again today and was told yet again they will be out when they can.This is unacceptable.It is your job to keep a tank in stock.Especially when you are being paid to do so.I rate this company a 0 .Care more about customers.
-
September 2021 by Bryan Bowman
First and second year prices were not bad. This year(2018) go to refill and $1.00 more than if I owned the tank (crazy!). Then they wouldn't sell me the 500 gallon tank even when they said they could later after it was installed 2 years ago.... It's been 2 weeks and they have yet to come take back the tank I'm no longer renting and credit me for the fuel in the tank. Moving it myself! Bought a new tank outright, no more depending on companies like Farrell that want to stick it to you. I buy from Cidermill Propane! Cheapest price in the area and fill you tank in a day or two.
-
June 2021 by Bryan Bowman (superbman101)
First and second year prices were not bad. This year(2018) go to refill and $1.00 more than if I owned the tank (crazy!). Then they wouldn't sell me the 500 gallon tank even when they said they could later after it was installed 2 years ago.... It's been 2 weeks and they have yet to come take back the tank I'm no longer renting and credit me for the fuel in the tank. Moving it myself! Bought a new tank outright, no more depending on companies like Farrell that want to stick it to you. I buy from Cidermill Propane! Cheapest price in the area and fill you tank in a day or two.
-
August 2019 by Keith Funner
First and second year prices were not bad. This year go to refill and $1.00 more than if I owned the tank (crazy!). Then they wouldn't sell me the 500 gallon tank even when they said they could later after it was installed 2 years ago.... It's been 2 weeks and they have yet to come take back the tank I'm no longer renting and credit me for the fuel in the tank. Moving it myself! Bought a new tank outright, no more depending on companies like Farrell that want to stick it to you
-
January 2019 by michael kennedy
We have only ordered twice, but both times the delivery was in advance of the promised due date and the delivery staff was professional and personable. The first delivery man took the time to explain everything to us, particularly because we recently moved out to the country. It was much appreciated.
-
June 2018 by The Rock
I like the new email notification feature telling me that a delivery has been made. Now I will know to look for the bill that is stuck in our door. There has been times that I don't notice the bill for over a week. Now I look for it right away. Thanks for the new feature!
-
August 2016 by Jim H.
Paid for my tank to be filled and was told to take it to the filling area and it would be filled right away. I stood in the rain for about five minutes waiting on somebody to show up. I finally walked back to the office for them to track somebody down. Once filling started, it was uneventful.
