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May 2023 by HEART BREAK KRIT
Worse experience ever…. Me and my girlfriend Literally only wanted to deposit a check into my account and it took them 45 mins was asking 50 different questions etc.. Just to say it’s a 10 day hold. Left went to a different 5th 3rd they asked no questions just took my ID did the normal protocol and I was out in 5 mins per usual and I was so grateful! I feel like we were racially profiled cause I’m black on the south side smh do better.
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May 2023 by Eric
My experience with this bank was very helpful from David but the commentary on the way out the door was not appreciated
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September 2022 by Andrew Eisaman
Promises to cash a check overnight but does not follow through and it's a payroll check on top of it it's been 4 days and I still haven't got the money from my paycheck
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August 2022 by Matthew Ragatz
Liars and thieves, will be filing a complaint with the BBB. Avoid this place like a plague, you’d be better off putting your money in a shoebox
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May 2022 by Rabia Ibrahim
The manager from there was extremely rude to one of the clients who doesn’t speak English. Definitely calling the main bank to make complaints. People from this bank need to be respectful and have the patience to do the job that they get paid for.
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July 2021 by Lee Lavassaur
This bank is a joke. If you have to go in for any reason, you will be waiting way longer than you want to. If one of their friends come in you might as well leave immediately because they talk and joke around forever. When they do finally get to you they can't help you because the only person that can is either on lunch or isn't working that day.
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May 2021 by Robert Patterson
Hardship with my credit score due to their lack of follow through and acknowledging their error. I am hitting a brickwall and no assistance or anyone to rectify this problem.
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November 2020 by Walston Tim
This bank is amazing the help and personal assistance from Rachel to help me set up my mobile account made me feel so at home no rush even heard Rachel say she was gonna call and check up on a retired client to see if he was well!Thank you again Rachel for making this an easy and smooth transition
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November 2020 by Bryan Holloway
I bank here and the entire staff is awesome. Understood what I needed got an answer within the hour
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January 2020 by Dawyn A
Tellers are rude and take their time to getting around to helping you. If their talking with their customers/friends you could be waiting a very long time. I'll go the extra miles to another branch.
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July 2019 by Jim Cook
Was merrily moving right along with no problems and having a harmonious relationship with 5/3 until I visited this branch in a one-off time to deposit a check in the ATM. Their teller held the funds from my check for four days, got the branch manger on the phone to get nasty with me, and then froze my account and busted me for check kiting causing numerous overdraft charges which they happily collected. Then, they reported it to a check verification service, which kept me from opening another bank account for five years. (Fortunately, I had already opened another account before this cascade of events, but it kept me from moving)
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June 2019 by Jim C.
Was merrily moving right along with no problems and having a harmonious relationship with 5/3 until I visited this branch in a one-off time to deposit a check in the ATM. Their teller held the funds from my check for four days, got the branch manger on the phone to get nasty with me, and then froze my account and busted me for check kiting causing numerous overdraft charges which they happily collected. Then, they reported it to a check verification service, which kept me from opening another bank account for five years. (Fortunately, I had already opened another account before this cascade of events, but it kept me from moving) Word of advice - NEVER use a location of any chain that is in a black area of town or where the workers are predominantly black.
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June 2017 by Rose F
Was able to accept foreign wire transfers without a hold after the first few times. Exchanged dollars for Japanese yen and vice versa. Love the different savings vehicles.
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May 2017 by Meagan Ballard
Atm never works there it's always out of order
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March 2017 by Chad Justin
Slow process to make deposits or set up appointments.
