Fire Police City County Federal Credit Union

Most Recent Comments

• October 2023 by Steph
  I will be behind one car in drive thru and sit there for over 20min, they are SO slow…They do not have an atm you can deposit cash into. I realized earlier that day I had a bill coming out but could not make it in time to deposit cash through the drive thru so I drove way out (none close to us since building moved) to deposit cash into atm before 10:30pm when the bill would post…this was an important bill and I had paid a few days early but a lot of times these bills I pay online don’t post for almost a week later and easy to lose track of, so I called the next day panicked and told them i put money in the drop box that night before so I could put it toward that bill and they told me it couldn’t count toward the bill and they already reversed my bill which was extremely important to be on time and then charged me a $40 fee which then left me $40 short to pay this bill. I told them I would’ve much preferred they pay the bill and just charge a $32 overdraft. Not only cheaper fee but bill would’ve been paid on time. But I guess they wouldn’t make as much money doing things like this. I asked how would someone be able to deposit cash if something like this happened again. I work and don’t get out work until after they close and the girl told me that they have a cash deposit atm machinedown town and I thought ok great to know in case I’m ever needing to get cash in there before a bill is posted later in the night and then after I explained how this makes me happy to know she then said that she wanted me to know that any cash deposits in this machine has a 2 day hold!! Incase anything comes back fraudulent…..! It’s cash!!!! So that was completely useless to tell me and wouldn’t be helpful in any way.I miss my bank before where you had til 10 to deposit cash into their atm before you’d acure a fee.
• March 2023 by Zach Vendrely
  Over a year with them and they never sent me a statement. Multiple people I work with were talking about leaving due to them not offering any loans at a competitive rate. Everything was a few percent over other banks. This was the worst bank I’ve ever used, customer service was fine but the app sucks and rates aren’t good.