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April 2024 by Angel Noel
The customer service was great!
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April 2024 by Helen Powers
I visited the website and found a sofa I liked. I called the store and they had one on display. I visited the store and right away decided this was the sofa I wanted. Even got an ottoman to go with it. The salesperson was very helpful and my sofa arrived sooner than expected and is going to be delivered in 4 days. They had said possibly 3 weeks. Great service and beautiful showroom.
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April 2024 by noah snyder
Great customer service! Will definitely be doing more business there
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April 2024 by Ashlie Clemons
Highly recommend! Alex was incredibly helpful guiding us through our purchase.
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April 2024 by Tia Wheeler
Alex was wonderful! So helpful and sweet. We appreciate her patience with us and helping us find the perfect furniture for our home.
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April 2024 by vicky teply
Great place to shopMark made sure the chair I got was right for meExcellent salesman
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April 2024 by Sheldon Wright
Very good experience - would definitely shop here again
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April 2024 by Curt Ebersole
Nice store, friendly staff. Didn't locate what we wanted but will check there in the future.
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January 2024 by Tina Allen
Good furniture the problem is though if you order anything it takes up to 12 weeks to get it while they already have the darn thing in store.
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December 2023 by Scott Dirig
Purchased a new dinning room set. Richard, out sales associate, was very informative and understanding of our needs and took the time we needed to answer all of our questions. Looking forward to the delivery of our products and would highly recommend Richard to any one looking to make a purchase.
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December 2023 by Dennis Kelsey
Our sales person at the Washington Center Rd. location was very helpful, informative, and patient with helping to make our furniture selection. Store has many different styles and selections and is well lighted to bring out color and fabric choices.
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November 2023 by Chris M.
Not a good experience at all. Ordered a complete bedroom and office set at the beginning of June 2023. It is now mid November and three delivery attempts later. The first time in September, half of the office furniture was badly damaged and had to be returned. The second time in October, they delivered the wrong furniture. The third time, the furniture was badly damaged upon delivery. Very frustrating. If I'm lucky, the fourth delivery attempt will be before Christmas, and I have zero confidence my furniture will actually be delivered correctly and undamaged. I will never purchase from Furniture Row ever again. Furniture is decent enough, they just can't seem to get things delivered timely or correctly.
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November 2023 by Chris Wolfe
The salesman/assistant manager was very knowledgeable. He let us look without bothering us. Was there to help us and make suggestions when needed. Perfect balance. Not overbearing like sales people at other furniture companies. Thanks Tim!
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October 2023 by Karen Hetrick
After looking at one sofa that was too wide for my short legs a salesman came over and pointed out three pieces that might work for me. He then left us to look around on our own. One sofa he recommended was great for me. It was even the color I was thinking of getting. I bought it and a matching recliner!
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October 2023 by Shelly Brooks
Richie did an awesome job. Offered help but didn’t hover as we shopped. That is the biggest reason we came back to this store and made our purchase. He was very helpful and kind. Will come back for any future furniture needs.
