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March 2025 by Blake Foster
DO NOT TRUST GAMESTOP FOR GRADING CARDS! they tell you your cards will be shipped out by the end of the week then when you find out 2 weeks later it hasn't moved they will tell you that you can't have your card back "it's apart of the process" then they DON'T tell you that if it's lost or stolen only GameStop can say whether or not it's lost insinuating they can just take your expensive cards and you get nothing except pocket change. SEND THE CARDS IN YOURSELVES DO NOT GO THROUGH GAME STOP.
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March 2025 by Parallax XIX
They never answer the phone... Go ahead, try to call them, bet they don't answer. Then you walk in and the employees are sitting their on their phone with no one in the store. What a joke.
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February 2025 by Xbox oneHagen Spilt
So I hardly a rumor china got gta6 be for us next month it is coming out 26 I m so happy to go get it
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February 2025 by Heather Sheppard-VanWormer
They let over 35 people stand in a line waiting for Pokemon cards and let everyone at the front of the line get 2, clearly seeing there should be a limit of one..so the other people waited almost an hour for nothing.
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January 2025 by Renee Hawes
Tried to pick up an order for a friend that couldn't get it. They refused. I have never had an issue picking up an order anywhere else for someone else.
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December 2024 by Matt Mcd
They allow pre orders of 10 per item, enabling scalpers . Poor way to do business
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November 2024 by Andre Rossi
TERRIBLE EXPERIENCE. I was told in Nov 2nd, 2024, by an employee at Lima Road Game Stop in Fort Wayne, that the Blvd Jefferson branch would have the figure I was looking for (GIJOE Classified Mad Marauder Sgt. Slaughter). She checked the system and GUARANTEED me they had the toy. So I took an Uber and 30 minutes later, as I arrived, the only employee, Jordan, was away from the store and left a note saying he would be back soon. I and everyone else at the door waited 30 minutes for him to return and as I inquired about the figure, it was really on the system but nowhere to be found in that mess of a store, where everything seemed out of place. He looked for the toy in the back of the store where they keep products reserved, and there was nothing as well. What kind of attendant does not know or can not find what's inside the place he himself works? Anyway, Jordan offered me free shipping when he finds the figure or order another, but I am a foreigner and couldn't wait. The matter at hand is: How can I ever trust Game Stop's system or employees again? I lost my time, I lost my money and lost my mood. Thanks a lot, Game Stop. 👎🏻
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May 2024 by Eli Epple
I’ve been trying to call this location for over 30mins and haven’t been able to get ahold of anyone. GameStop doesn’t care about customer service. It’s also crazy that they’ll sell you multiple controllers with stick drift but they won’t buy back the same controller they sold you with stick drift.
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May 2024 by Nathan Dyer
I went in for a ps5 remote I have a $15 warts y that protects for defects and them getting broken from abuse. I've exchanged many remotes and bought a 15 wstrty again no issues. Today however I went in and some guy glassed blonde Mohawk cones out if the back. Looks upset I'm even there I tell him I wanna get another remote I have a warranty. He tells me "ah nah man I need more then that" mind you I've given gamestop a thumbstick and exchanged for a remote new. The whole was there but 3 pieces what more did you want bud? Probably should learn his companies policies and take some courses in customer service. Because I'm definitely not your "bro" my brose aren't rude to one another.
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April 2024 by Ian Frost
My experience April 15th at 12.30p
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April 2024 by Matt
Great place to shop
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March 2024 by Raven Zombie
Terribly understaffed, they arent allowed to do the advertised pokemon events, and can't go to the back to get items that are 'in the back but not on the shelf' but to only 1 worker at a time.
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November 2023 by Jill Medsger
I bought a 75 dollar gift card. Asked for a bag and she said they don’t give bags for gift cards! Wow!
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November 2023 by Lamont Lankford
No issues with the woman who helped meThis evening. She was only doing her job. However, I truly believe that GameStop is an awful organization and they only believe in scamming customers to make money. I truly understand how depreciation works and believe that some of that holds true, however when you turn around and sell my “ junk” to another customer only to make a profit, shame on you. Offering me 20 dollars for an Xbox one and like 5 games is horrible. Then turn around and sell it for $100 plus. I only gave them one star because I had to lol
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November 2023 by Betsie Davis
GameStop at the Mall and Jefferson location were so kind and helpful! Ben really was helpful in every way he could be, patient with me and funny. Morgan sealed deal at Jefferson and everything was squared away!
