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February 2024 by XP1083
Totally satisfied with my experience from start to finish! Staff was so polite and helpful as well as kept me updated throughout process. Car was fixed up within 3 days and looks amazing! Highly recommend Gerber Collision and Glass to everyone!
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December 2023 by Craig Moran
Very helpful staff at this location
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October 2023 by Sandra Vuong
Spoke to Tonya for an update on a vehicle that has been dropped off 9/06/23 for an insurance claim. She was very rude about getting an update and hung up. It is now 10/9/23 estimated date is 10/11.
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July 2023 by James Zent
They've always done a good job for me. I've used them twice and they do real good work
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March 2023 by Briosha Conway
To make a long story short I had the worst experience dealing with another location (New Haven) and the general manager (Nick) trying to get my vehicle repaired from an accident that happened in November of last year . Multiple mistakes and Just the worst customer service . I was fed up with their customer service and not having my vehicle returned to me fixed and wanted to deal with a different Gerber . I got in contact with their RM Ed and he was professional and got me to this location and was working with the GM Jaron. He understood my frustrations and listened to me about about my concerns on my vehicle and knew what needed to be fixed and done right away . He took care of everything for me from continuing my insurance claim, to the rental car, and to the timing of the repairs. It sucks that one location had to pick up the slack and mistakes from another location but overall I should have chosen this location to begin with ! Jaron was very understanding, professional, and his timing was everything and I am happy with how my vehicle returned to me ! Ed and Jaron stated they wanted to make it right and they did just that. I appreciate the great customer service and the fast response because I was sooo upset and not impressed in the beginning with the company . From one manager to another this situated was handled well and ultimately in the end I am happy ! Thank you!
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February 2023 by Andrew Gulley
Dropped my vehicle off on Wednesday the 11th of January for a small dent (insurance claim) at 9:30 in the morning. Was told at the time "Early next week" it would be returned. Proceeded to call them back Monday the following week for an update, was told then " I'll have to talk to the tech and call you back", to which they never called back. I call again on Tuesday the 17th of January for another update, only to be told " it's just now being disassembled". I wait until Thursday the 19th for yet another update ( I had to call again) and told " it's in the paint shop now, and would be returned on Monday the following week". I call today January the 23rd (Monday) to be told the window company can possibly (not sure) replace/set the window later this evening possibly tomorrow.I have now spent over 515$ on a rental, almost two weeks of it sitting in the shop with no end in sight. By this point I'm disappointed, dissatisfied, and spent a whole paycheck on a rental with no end date and no return date.Avoid this place at all costs, they do not care about their customer and won't give a clear answer on when the car will be finished. Angry and frustrated is an understatement.Services: Painting
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December 2022 by Ashley Yvonne
Unfortunately, I ended up with a bad paint job. I called about it after the fact, never got a call back so I shrugged it off. Then, when it was REALLY foggy I turned my fog lights on and the light literally melted through my bumper because it was not properly plugged in when they fixed my bumper. Still have yet to get a call-back regarding that! I was very patient and kind to them about everything and I'm upset that I have to leave this review.
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November 2022 by Matthew Leach
I was incredibly impressed with the quick and friendly service here, from reception to management. Matthew Mullholland was thorough and kept us updated via e-mail and text every step of the way. General Manager Jaron Grayless also met us after hours to ensure we could pick up our car after vacation.Thank you all for the great experience!Services: Painting
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November 2022 by Sue Bowling
Had heard good things about this shop. Had a rough beginning with my repair experience but ultimately Jaron was a professional and did everything he could do to provide exceptional customer service and satisfactorily repaired my carService: Body & Trim
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September 2022 by Aaron Walker
Gave me 3 different completion dates and took 3 weeks for a minor repair.. hood wasn't lined up properly... staff also had fun at my expense labeling my keys as a fictional character.Service: Body & Trim
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September 2022 by Sean Foerst
Continued to call and reschedule my appointment just to get an estimate. Then they scheduled me on a holiday knowing they would be closed. Been two months now and still haven't been able to get an estimate.
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August 2022 by Danette Bonebrake
I was greeted upon arrival. They took the time to explain the whole insurance and rental car process. It was quick, easy and professional.
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July 2022 by Kyle Fore
My car went in because some hit us and they fixed the car but changed out the front drivers side rim even though it wasn't damaged and now it's a completely different color than the other three. I talked to the manager about putting the old one back on and he said he would see if they could find it and he would call me..... this was on July 7th. I still haven't been called and I even called them and left him a message.... very disappointing that they are leaving me high and dry.
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June 2022 by Vicki Steele
Professional, Quality work..in the time promised...The staff are all very accommodating from the receptionist..to the service estimator..& work done..excellent results....thank you..
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June 2022 by B Miller
They need to figure out how to run the business first. First the office personnel was late and did not open the doors til 8am which they were advertising they open sooner then they screwed up my estimate with Geico they were part of Geico Express. Told insurance company I never showed up for my appointment which I did then supposedly I was to drop vehicle off but they failed to tell that when he was taking all the pictures and discussing the claims process. I don't recommend this company.