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August 2023 by John Fecher
Lazy-Boy recliner needed worn ratchet part. Service dept in Leo has replaced warranty parts on past recliners, and stepped up again for our newest chair. Could have arranged warranty repair in their shop, but this saved time. Excellent warranty for this brand, and eagerly supported by dealer, Klopfenstein.
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May 2023 by Kristin Steffen
What a lovely store! Super friendly staff and 3 floors of beautiful things to look at! Highly recommend a visit!
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March 2023 by Kathleen Lukas-Miller
Terrible experience with John Klopfenstein Furniture from 10-17-22 thru 2-22-23. Ordered a "custom" leather recliner which upon delivery was extremly poor quality in spite of a $1500+ price tag. Unable to receive a refund when delivery was refused due to "custom" designation on order. Jason Klopfenstein offered defects to be corrected. Re-delivered on 12-23-22 and within two weeks chair had stretched out leather seat, permanently indented padding on arms and defective mechanical reclining system. Jason Klopfenstein refused to refund sale and advised we pick out another recliner as the only option. Ordered recliner from Lazy Boy Store attached to Klopfenstein (owned by same owners). Lazy Boy Power Recliner quality is nothing like their past reputation AND we needed to add $$ to re-order replacement chair. Jason Klopfenstein refused to comp additional delivery charge because he "had to incur charge to "fix" defective chair." I wonder if this furniture store is selling furniture seconds. Avoid dealing with this store and family. Very disappointed in what was to be a Christmas gift. Would have given zero stars if able to but the delivery men were very nice.
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March 2023 by Jeremy Balls
bought a recliner from them six years ago, and it is still in good shape and going strong
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March 2023 by Scott Thum
When they had us take the floor model at the same price as new, I should have been skeptical. When they charged us a much higher price until I corrected their math, I should have walked. When the $2500 couch started buckling after a couple months, I was stuck. The person they sent out was honest and nice, but basically said the couch was made poorly and couldn't handle my weight {210lbs). They did replace cushions, but new ones collapsed after about 2 months also. Just an overall garbage experience.
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January 2023 by Brandon Caldwell
Went in to browse furniture for a living room we have unfurnished. Found 2 sectionals after the sales employee Alyssa showed us the differences between the 2. We chose the one we wanted maybe took my wife and I an hour to decide on the fabrics for the pillows and sectional. We ended up being there for 3 hours. The employee was a nice lady. I don’t know if it was info she just didn’t have on the back end for financing but that process should be sped up. Felt kind un organized and they didn’t really have a price breakdown on a sheet. Seems like it’s either intentional or they just haven’t thought of having an itemized print out you can look at. They did give us 12 month financing when it was only supposed to be 6, so thank you for that. Great place very informative when it comes to the product quality but the process could be tightened up a bit.
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September 2022 by Alex Lizurej
If I could give this place a zero star I would. The sales people here lie straight to your face and make fake promises. They told me that I would receive my pillow in 2 weeks. 5 weeks later I still hadn't recieved my pillow so I decided to go into the store to cancel my order. The greedy sales women then informed me that they would not refund my money even though I still hadn't received the pillow. Terrible customer service, extremely overpriced and poor quality. Would not recommend
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September 2022 by Dawn Miller
PURCHASED LIFT CHAIR APPROX 5 YRS AGO NEEDED NEW REMOTE MY WASN'T WORKING. BEEN OVER WEEK AND CAN'T GET ANYONE TO ORDER NEW ONE OR FIND ME REPLACEMENT. WOULDN'T BE A PROBLEM IF I DIDN'T DEPEND ON IT TO BE ABLE TO SIT COMFORTABLY AND BE ABLE TO GET OUT OF IT EASILY. WILL NEVER BUY THERE AGAIN. THEY ONLY CARE ABOUT A SALE NOT THE SERVICE THEY AREE PROVIDING. ***UPDATE TO MY ORIGINAL REVIEW***IT HAS BEEN 22 DAYS AND STILL NO ONE HAS CALLED ME BACK. 17 DAYS AGO I ORDERED THE CONTROLLER I NEEDED ON-LINE, IT CAME FROM AUSTRALIA AND IT HAS BEEN DELIVERED, INSTALLED AND WORKS WONDERFULLY. SO SAD LOCAL SHOPPING WASN'T AN OPTION.
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June 2022 by Keira Carrasco
We were wampum welcomed by sales associate Tom who was kind enough to show us around the entire store as we did have a bit of a picky taste but we ended up finally finding the perfect one. Tom was very patient and kind and not pushy at all. He allowed us to look through the covers because we weren’t in love with the fabric on the couch on display so he allowed us to browse through all of them until we were happy with it. Will recommend to anyone with furniture needs!
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June 2022 by Ryan S.
I did something I never do now regret it terribly. I usually research large purchases like crazy before buying but for some reason didn't this time. My wife and I were out shopping for furniture and decided to stop in to look for a mattress at JKF. We ended up buying a pricey mattress that we regretted the first night we slept in it. I also didn't realize they don't have a guarantee of some kind on mattresses. I think mattresses are the hardest purchase so how can you make a $8k mattress decision after laying on it for 2 minutes in the store? Now we're stuck with a mattress we hate. On top of that their delivery team that came to our house were very rude and took a chunk out of our oak footboard. To say the least I would not recommend JKF and certainly won't return.
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May 2022 by crystal loshe
Was not pleased when I specifically asked if the table we were purchasing would be coming out of the warehouse and was told yes....so not floor model...ok we'll buy. Drive 40 miles to pick up to save the $130 delivery fee just to find out the table was a floor model. On top of that, it had been broken and they glued it, numerous scratches and dings plus flaking paint. And they only wanted to take $100 less.... um, no matter how much money your offering off not buying damaged goods especially when their still over a $1000. Sad, you used to be good store with honesty guess that's gone. Well, so is my business!!!
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May 2022 by Rebecca Comer
This place is great until you need something repaired. Then they lie, lie, lie to you. When that doesn’t work then they insult your intelligence. The repair department is the worst. Even if your furniture is under warranty they will not tell you the truth and they will resort to demeaning you. Don’t spend your hard earned money here because they will not fix the problem. They will just add to your headache!
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April 2022 by Kristen Gebhart
I would have given zero stars if I could --- we ordered a couch and all seemed great UNTIL it was delivered. We never received a phone call or saw the delivery come to our home. I called and there was never a return phone call. The next day in the pouring down rain we drove to our lake home to check on something and our couch was sitting in that driveway. Mind you we have not had furniture delivered out there in 10 years.....our receipt for this couch NEVER had this address on it. I called several more times as the couch is damaged, it was not delivered to the right house that was on the receipt. AND WE STILL HAVE NOT GOTTEN A PHONE CALL BACK!!!! This is terrible service. We will not purchase anything from here again.
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April 2022 by patnuk1
Had a horrible experience with this place when we purchased a couch set from them a few years back. It was a rainy and a very windy day and they could not wait to throw us out into the rain as soon as it was close to closing time. They closed the door behind us, leaving us getting soaked outside. The employees we dealt with had such an arrogant and lackadaisical attitude towards customers.Will not shot there again. The experience left a butter taste in the mouth.
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March 2022 by Alison Thomas
Great furniture store with lots of options and styles displayed. The salesman we worked with was very kind and patient!
