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July 2024 by David Cornett
One week before graduation and my daughter’s gown got damaged. My daughter was panicking. I got a hold of Aaron and he let me know how to get a new gown. I visited their store and Laurie helped us and even went through the trouble of steaming the gown for us. Thank you both. My experience was great.
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June 2024 by Lori Hepworth
Senior year is supposed to be the best year of the student's school life. Jostins made sure that it was in fact the worst for my granddaughter. I ordered the entire graduation package. 3 things were missing, the note inside said that they were replacing 1 thing with another, and neither thing was there. They also messed up her senior jewelry twice. Please think twice before using them.
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April 2024 by Stacy Mynhier
This company is absolutely awful! Extremely poor communication. They are never in office even if you have a set appointment. If they do actually give you a call back they are more interested in arguing their point then actually listen to the customers. At one point I said I was just going to cancel our order, the rep laughed and told me " so , youll still have to pay for it" Please please do yourself a favor and find another vender for you childrens school essentials.
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May 2021 by Tiffany Jackson
I contacted the local office on Lima rd and spoke with the owner about a cap and gown. He seemed to be frustrated with clients calling and ordering cap and gowns at the last minute. I have the owner my card information over phone to order I called back 3 days later a lady told me the owner haven’t put an order in for a cap and gown and she had one there for me to come purchase that one . I went and purchased the one from the lady. Later on that day I was checking my bank account and seen that Jostens charged me twice on the same day for the same cap and gown . Now I’m having a problem getting my money back .they don’t say hey! Congratulations!! Your kids made it or nothing, just negative vibes all about them and we paying our money to support there small business obviously.
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May 2021 by Doug Stapleton
PATHETIC! two months now and still haven’t returned my calls or emails.... Contacting corporate tomorrow..
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June 2020 by Rhonda Hudson
I've tried 5 times to get in touch with the rep. I just need to order a cap and gown...would love to do online, but they don't allow it. SO FRUSTRATING!!!!!
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December 2019 by David Wilson
This place is joke I drove an hour to talk to a sale rep that not in .they didn’t want to deal with me that sent my stuff to the main office win they said they would get ahold of me
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August 2019 by Violet Begets
The number for this "appointment only" location is the 800 number. If you call, expect to be repeatedly transferred, wait on hold forever, and be spoken to as though you're a concussed, small child (i.e. very condescendingly)- yet STILL not get contact information for this office.
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November 2018 by Penny Slone
They may be a good company but you would think that they would keep their office open during the graduation season and they are not open and I don't think they intend to be
