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March 2025 by Lindsey O'Donnell
Sold me a defective appliance and refused to return or replace because I noticed malfunction outside the 48 hr window to return. Directed me to manufacturers who also refused to replace and just offered to fix within warranty but the same defect has happened again since fixing. Don't shop here go to a business that will take responsibility for selling you bad products.
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January 2025 by Barbara Horton
Not enjoying self check out but ok returns.
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December 2024 by Brad Thompson
Got a single sheet of plywood. Loaded it up on my cart and the guy at checkout asked if I had a sticker that said what it cost. I said i didn't and he asked me if I could go take a picture of the sticker. Didn't ask what the size was, didn't offer any options besides me personally taking a picture of the product i was trying to buy. I went back and took a picture and then he grabbed my phone without asking so he could see the picture more clearly.
I called in to complain and asked for a manager. The woman i was talking to said she was was his direct manager and repeatedly said "I'm so sorry" even when I was trying to explain the situation
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December 2024 by Property Manager
I can often count on Lowe's Prodesk
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November 2024 by Brett Gardner
Will no longer shop at Lowes, being forced to self check out is ridiculous. Did self check out yesterday, paid for my items and still set off alarms at the door. Maybe you should have the people watching the self check run an actual cash register . Having the alarms go off even after paying for my items is unacceptable, I was made to look like a shop lifter.
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November 2024 by Modneska Perry
Shopping for a specific leaf blower. Went online. Website said they had this blower. I went to store, they didn't have it. Ended up going somewhere else
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October 2024 by Abel Martinez miranda
Worker would not copy my key and said a bunch of bad words to me and manager said I need to leave I left and didn't say nothing
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September 2024 by Sergiy Podgorniy
Paint picking was fun and easy. Deck screws with square head is a commodity, but Menards have it. Lumber selection was a pleasant experience. They have thin deck boards, Menards only thick ones.
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September 2024 by Aliete' Icole
Staff wasn't as knowledgeable regarding appliance questions asked, however, I'm thankful for having the thought to look on the website. I typically like browsing at this Lowe's but if you need help with something, assistance can be hit or miss.
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August 2024 by Andy Ware
Found what I needed, drain cleaner
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August 2024 by Shane Carroll
Called Into the store, asked customer service if they had In stock, a filter for my shark never change. Went to location same day Spent 20 minutes looking did not find or representative so I went to customer service. Customer service sent me back to location fourteen, section 18 and additional 20 minutes. Called the manager Paul, which at that time someone showed up just to tell me they don't have that filter I am looking for . Pretty much sorry for your luck, sir.
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August 2024 by Tom Hobbs
Big box store. It's great if you know what you need. Not much help to be had.
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July 2024 by Heather Bradley
I recently purchased a riding lawn mower from here that was delivered by four people. Two delivery drivers, and two corporate staff. The corporate staff were the only ones who spoke to me, and none of them made sure it functioned. It did not. I ended up getting it set up to be picked up and a new one delivered. Due to the delivery company calling when I was with clients in my own job, I tried to call back and never received a return call. Thankfully a friend was able to help me fix the issue, which was a mistake during assembly. If he had not fixed it, I wouldn't have been able to return 2 two thousand dollars piece of equipment that wasn't working due to the store manager telling me I need to contact the outside delivery service, and the delivery service telling me I needed to contact Lowes. Once this is paid off, I'm canceling my credit card and going elsewhere for any and all purchases.
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July 2024 by James Smith
Very good service
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July 2024 by Peyton Gulley
Terrible customer service in the appliance department. I’ve never purchased a washer and dryer before and the employee acted like we were an annoyance with our questions.
