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April 2024 by Mandy Lamb
Placed mobile order for two drinks. I went thru the drive-thru and they wouldn't except my order and told me I needed to pay. I tried showing them my order on my phone but they didn't want ANYTHING to do with that. They were talking to me and calling me ma'am in a way that I was being unruly. I know it was only 2.50 but it is the point that they didn't even try to help and made it out like I was not being honest. Just be careful when mobile ordering.
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March 2024 by Mindy G
Kinda ridiculous with the amount of air in this Mcflurry ? always trouble with this McDonald's either taking 20+ minutes (fast food ha), food is cold, or your getting a wrong order. If you can't properly staff and run a place it really should be shut down.
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March 2024 by ishea pickett
Omg the customer service was so terrible they so slow I waited 25 min on a coffee and they still brought the wrong coffee out
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March 2024 by Ajamarie Hurst
Soggy food accompanied with a soggy attitude.Service:Was extremely unprofessional and incredibly rude. I asked what the flavor of the shamrock shake was. Her response was "it's a shamerock shake, the flavor is shamerock" I followed up clarifying my question by asking "is it vanilla, is it mint? What is the flavor? What does is most taste like" she then responded with "it's green" because of her response and awful bad attitude, I did NOT order this shake. My boyfriend began ordering his food, asked for a chicken sandwich and she responds "which one, we have four" then I asked "could you tell us what kind of chicken sandwiches?" Becuase the screen was not showing us different types of chicken sandwiches available. She said with an exaggerated sigh "4A, 4B, 4C and 4D" my boyfriend picked a random one not knowing what he ordered because the employee clearly couldn't be bothered to do her job. He then asked for no tomato on my sons sandwich (we don't eat here often, so we don't know what goes on these sandwhiches) in which she raised her voice to tell us there are no tomatoes on any of the sandwiches except the daily double. We almost drove away And we should have because our food reflected her poor and unprofessional attitude.We couldn't believe she yelled at us and had such a terrible attitudeWorst customer service I have ever experienced anywhere.When we pulled up to get our food, I saw who I believe to be the woman who took our order in the background, but not one employee had a name tag on. So I can't speak to the specific name. So unfortunately, instead of blaming just this one bad apple, I now have to blame the whole bunch. Please train your employees to have exceptional customer service.Food:My son's sandwich and the box it came in were incredibly soggy. He couldn't hold the sandwich at all because the bottom bun was so soggy it was falling apart and could not support the sandwich. It also came sloppily assembled. As you can see in the photos, the container his fries came in was completely busted open. I pulled them out of the bag exactly like that and immediately took a picture for this review. I asked for my fries to be made fresh but they came cold and also soggy. Why is our food wet McDonald's?I called to speak to a manager but no one picked up. I called a second time and someone answered and immediately hung up. I didn't even get to speak. So, now I am putting my frustrations here on the internet for all to see since i couldnt speak to a manager. You lost your chance at a private conversation.DO NOT BUY FOOD FROM THIS LOCATION (st.joe center rd) THE FOOD IS SOGGY AND THE CUSTOMER SERVICE IS AWEFUL!!!!!!! WE PAID 35 DOLLARS FOR THIS!?I WILL BE CONTACTING CORPERATE. ESPECIALLY ABOUT THE CUSTOMER SERVICE.
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March 2024 by Summer Brooks
Fries not fresh. Stunned about more than one order.
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March 2024 by James Uebler
Silent treatment today. Went to pay. They usually repeat amount. Silence. Handed me back change. Silence. I said thank you. Silence. Pulled forward to get order. Gave me our drinks one at a time. No than you. No your welcome. Silence. Then closed the window. I hesitated and she opened the window. I asked Is everyone mute today? No response. Silence. And she closed the window. Evidently no one gets trained on proper customer service.
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February 2024 by Marilyn Fitzpatrick
This was pose to be a 4 piece chicken nuggets . Instead this McDonald’s decided to give my baby Tartar sauce .! This McDonald’s needs to be shut down.! I been having too many problems with them.
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February 2024 by Lance Brenneman
Every single time I try to order a shake or anything related to that I get the same answer " machine is down " and I don't think that's the truth.. I think the truth is that they are a bunch of lazy workers who want to be paid more but NEVER want to put in the effort to do so! I'm a very reasonable person but the shamrock shake is my jam! It's limited time only! And I haven't been able to order 1 since it's came out!! Because " the machine is down" gimme a break that's dumb.
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February 2024 by Wendy Gehring
Wouldn't take drive up service. Only Doordash! Horrible!!!!!!!!
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January 2024 by Curtis Moore
Just great ???
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January 2024 by J Duffey
Went through drive up. Friends. Just got ice tea and watersDietary restrictions: I am gluten free not much I can have. Love their fresh brewed ice teaKid-friendliness: YesWheelchair accessibility: Yes
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January 2024 by Conrad Selig
Change your fryer oil.
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January 2024 by Kathryn Graf
The ice cream machine was not working.
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December 2023 by Xx Xx
Seriously the worst service on the weekends^2022 review12/28/23 review->That was an old review, the people in the morning are wonderful, once again rude employees at night , just left there 7:30 pm … Lady with a mask handing stuff out was ignorant… handed me 3 frappes , I let her know nicely we had 4… she was rude and said “no you had 3…” I said let me get my receipt but the lady making the frappes gave her our 4th one because we indeed ordered 4… I said “thank you” and she told me not to snatch it from her hands… seriously so rude .. don’t work at restaurants or customer service if you have an attitude over nothing! … the morning people that work at 7am … can’t say enough nice things about them… night people are rude & ignorant.
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December 2023 by Chris Llamas
Service takes awhile even when they are dead. Tables inside are cleaned what seems like once a day. Just like the windows. Worst part about the food is that now well around 2months the soda or anything coming out of that machine taste like it's MOLDY . I wonder when the last time they completely took apart the soda machine and caps and all that. Seriously gross
