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January 2024 by Laurel Campbell
Melissa is such a professional and fun to know! I recommend her to everyone.
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November 2023 by Jennifer Leavell
Nicky was super helpful and saved me a ton of money, on car and home, over my previous carrier of Progressive. I am very happy with the service and quick responses. I even got my daughter to switch.
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February 2023 by Tom Butler
Melissa Satterthwaite has been our State Farm agent for 14 years. She is ably supported by Nicky Murphy. They are both extremely professional and responsive to our insurance needs and questions. They are very thorough in evaluating situations and coming up with just the right insurance solutions. We are very grateful and appreciative of their excellent service. We truly trust our insurance needs to them . . . We unequivocally recommend them. Respectfully submitted, Carol and Tom Butler
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February 2023 by Jeanie Fussey
We've been with Melissa for over 12 years . If I need her, one phone call is all it takes. Melissa has helped with both our cars and home. If an adjuster is needed , ...no problem. Again, an agent is quickly and efficiently rushed to the rescue. We are safe and secure while Melissa and her staff are in charge . Many thanks for a job well done, Melissa!!
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October 2022 by Phil Davich
Melissa has been my agent for many years. I have never had any complaints about her service. I have multiple policies through her office and her claims handling has been superb. I cannot recommend her highly enough.
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October 2022 by Andrea Zehr
consistent. quick & responsive. professional. friendly. feel secure and know you're in good hands. Melissa and her team are ON IT!
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October 2022 by Nichole Heinkel
We have been with Melissa for about 10 years and love the service we receive!
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July 2022 by truc huynh
Melissa and Nicky have been helping me with my insurance over 5 years. They are extremely helpful and able to answer my questions anytime (even the weekend and late in days). They are also able to give me the best deal in the matter of hours (usually respond to my email within couple hours). Melissa goes above and beyond to reference me another insurance company when I open my first business in Fort Wayne. She can't help me with my business's insurance because I have never opened a business before. Anyway, they are helpful, knowledgeable and get the job done with a very fair price. I highly recommend
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July 2022 by Evelyn J
I’ve been with this agency for years!!! Left for a moment and then came back because there’s no better quality in terms of customer relationships than with this group right here!
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July 2022 by Truc H.
Melissa and Nicky have been helping me with my insurance for over 5 years. They are extremely helpful and able to answer my questions anytime (even on the weekend and on late days). They can also give me the best deal in a matter of hours (they usually respond to my email within a couple of hours). Melissa goes above and beyond to reference another insurance company when I open my first business in Fort Wayne. She can't help me with my business insurance because I have never opened a business. Anyway, they are helpful, knowledgeable, and get the job done at a very fair price. I highly recommend
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July 2022 by Debbie Honeycutt
Melissa & Nicky have been extremely helpful & pleasant to work with during my daughter's move to Indiana & helping her acquire the necessary auto insurance. They both expressed genuine concern & were willing to help which put this parent's mind at ease. I would definitely recommend this agency & its staff!
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July 2022 by Leena Edgar
For eight years now, they've been on top of things and helped us through all the changes. Highly recommend. Extremely helpful and responsive.
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April 2020 by Jonathan C.
I started my insurance with Melissa after moving to FW in 2015 and all seemed to be fine. After a year or so I got a call telling me the card they were using for payment had expired, which was odd because that card had in fact NOT expired. I called back and left a message to use the same card they had been using, and to call me back if there were any issues. I heard nothing back and assumed all was well. Fast forward to a few months later and I noticed that my card wasn't being charged for insurance, turns out I had been driving around uninsured. I called back to rectify the issue and Melissa informed me that my rates would nearly double because I had been driving uninsured for too long. She proceeded to blame the issue on me for when my voicemail was forgotten/ignored. I switched to GEICO soon after. Now, almost two years later, I find out that the vehicle loan I had gone through her for and paid off over a year ago is still showing on my credit report. State Farm is apparently still in the dark ages because they require you physically mail a form to their IL address to do anything about the issue. No representative from State Farm or my former insurance agents office can do anything to help get this rectified easily or quickly. I highly recommend NOT using State Farm. I would give 0 stars if it were possible.
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December 2019 by Nicole r
Melissa and her staff have always been helpful, kind and patient whenever I had a question, concern or claim I wanted to get resolved. They are amazing at getting quotes asap regarding any kind of insurance and have always done their best to give me the best possible quotes as quickly as they could.. I definitely suggest Melissa Satterthwaite's State Farm for any of your insurance needs..
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December 2019 by Misty Wilson
Melissa has the biggest heart! She will do whatever she can for someone with in the allowed limits that State Farm sets for her. I had worked for Melissa for over 9 1/2 years before changing careers. I’ve watched her personally deliver death benefits to a grieving family. Give clients rides to their doctor visits, rides to rental car companies, rides to body shops or were ever they needed to go. Melissa has taken calls in the over night hours to get claims started for people. Melissa is one of the few agents that gives her clients her personal phone number to call her whenever they need her. I watched her drive to Indianapolis on a Saturday morning to make sure a family was taken care of when a tree had fallen on their home the week before Christmas. She made sure that they had a place to stay, all their necessities, and gave them the Christmas tree from our office because, their’s was destroyed. She’s has taken time away from her family after hours to meet and, take care of her clients. While on vacation she had called claims and underwriting to get things resolved for her clients. Is she human? Yes, I’ve seen her make mistakes but, when she does, she owns them and, does her best to correct them. Even though I haven’t work for her in nearly 2 years, she is still my agent and always will be!
