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March 2023 by Lin T.
I have been a member with this credit union since 2010, but they refuse to give me a very small personal loan! They do not value their members! I walked into another bank I have absolutely never been too and git a loan approved in 30 minutes! Guess it's time to switch to a real bank and stop messing around with this lame credit union!
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February 2023 by David R.
My wife and I were scammed out of some money, and we reported it as fraud. Midwest did give us our money back, but they later did their own investigation and decided that it wasn't fraud and took my money back. Also, my wife had given them all of the research that she had collected about the company who scammed us. After they took my money, Midwest closed the case without notifying us, nor gave us a chance to refute it. Their fraud department or policy is inept. They should hire my wife, she tracked down the companies that scammed us, but couldn't get ahold of anyone. We are extremely frustrated over this! It is unacceptable, and very bad business! We are closing our account, unless they are willing to proof of where they think my money went.
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October 2022 by D M.
Better CU's in the area. Had a problem with a loan and not receiving account statements. $19 fee charged, but not receiving statements, they say it is all my fault.
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June 2022 by Jaclyn
I worked with Adryan on an auto loan. The process was quick and simple and we got a great rate!
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May 2022 by William Robinson
Great experience,great rates (payments)and awesome employees ??.
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December 2021 by Jason Deathe
First time visiting this location. The teller at the drive thru was very nice and helpful.
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September 2021 by Brittany Sutter
MidWest America has always been my financial institution. Since this location has been there it's always been an easy convenient stop. Karrie always goes above and beyond to help me!! All the tellers and staff are very kind. It's nice to see smiles I know in the drive-thru each time!!
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August 2021 by Matthew J.
So I was super excited and happy about starting my new job with this company.. started training and legit they are racist... One day of training we did an activity where we practiced doing orders in the training room and the trainers legit made fun of Muslims... She made random noises, and made fun of Allah (not knowing I am Islamic) and the other "acted more Urban" (her words)... I stopped showing up yo training after this... Told my manager and then they blackedballed me from the company.... Also my manager had told me that the person who I was replacing had killed herself... Not only is that tragic but against HIPA Laws.... And if I knew who the family was I'd tell them so they could sue you guys..
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January 2021 by Ashley The action
Very professional I called and Crystal went out of her way to help me!!! I would recommend this location!!
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February 2020 by Thomas W.
When we first arrived at the Hopkinsville, Kentucky branch we weren't impressed at all. You could cut the tension with a knife. We asked to speak to the branch manager about finalizing our loan for the motorcycle. We had a seat in the waiting area and still no greeting by any of the tellers. The manager came out of her office greeted us an apologize that nobody had greeted us upon arrival. I could see she was on the phone when we arrived but still noticed that we weren't treated to her standards. The whole atmosphere change and the loan was finished in a matter of moments later. I'd recommend this facility to anybody with great credit, we were pre-approved with Navy Federal and Midwest America beat their finance rate by 3.25. This company turned out to be an outstanding choice for us.
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July 2019 by Robert Austin
Could be a little more upbeat.
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May 2019 by James Garman
Always experience great service at this location, I have opened checking and loan accounts without issue. Highly recommend working with this branch.
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January 2019 by John A.
Horrible. Predatory lenders. Stay far away.
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January 2019 by Sydney Shank
Just came through the atm and everything went great. It was quick and I had no issues whatsoever.
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November 2018 by Bethany DeGrandchamp
Continuously disappointed with Midwest and having my auto loan through them.
