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December 2023 by Jeffrey Marion
Staff is very willing to help one out!
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September 2022 by Scott Maack
Using their online loan call center was not great. I wouldn’t say it was horrible, but I definitely would not do it again. 1) their email is down due to a problem with Microsoft. So we had to text or call with any issues. Getting documents to and from Cindy was a royal pain. The sellers of our item were definitely not impressed. They felt like we were dealing with a fly by night organization. Very unprofessional. Our loan officer called me at work and when I said I couldn’t talk she just kept going while I was scrambling for paper to jot things down. They office hours are not conducive to working people who don’t have a chance to sit in the phone for 20 minutes to get all of the info they need (and then miss some anyway) 2) most information has to be asked for. No info was ever volunteered. So someone doing this for the first time would be totally lost and would probably do something semi-illegal if they didn’t know what questions to ask. 3) we still don’t know when the final paperwork (title, BMV papers) will be here. ‘Sometime’ is what we were told. So even though the sellers have their money, our vehicle sits because the loan was closed before everything else was done.This is the first and last time we will be using MAFCU for a loan. Going through a dealer is more expensive, but it may be worth it to avoid these headaches.
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September 2022 by Andrew Graves
Had an issue but they were able to make everything right by me. Always a quick line in the drive-thru
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July 2022 by Fabrisio R Salinas
Very quick loan process and approval with the local best interest rate
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June 2022 by Kelly Green
MWAFCU has taken care of our family since 1995 - mortgages, car loans, savings, checking, debit cards - without any of the poor ratings a read in these reviews. The staff is exceptional and caring - very good institution.
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August 2021 by Jennifer Boone
I am a recent widow and just moved to Fort Wayne. MidWest was highly recommended by my son in law. I tried to deposit a check from another financial institution that was made out to myself and my deceased husband. Even though I had a death certificate which the teller and branch manager read, they refused to deposit the check and I was told to try my previous bank which is over an hour away. They were extremely insensitive to my unique situation. I truly regret choosing MidWest.
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April 2021 by Barb Graves
I have been a member for several years and the people who work there are very helpful & wonderful.My branch is Lima/DuPont Rd @ftw
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October 2020 by Connie Miller
every single person in there is positive upbeat and they know you by name I cannot say enough about their service as they have even stayed after hours to help me close a mortgage. Thank you June and Deb and all the girls you're wonderful
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June 2020 by Tonya Schnitz
I love the staff at this location! They are very friendly and kind. They really care about myself and my family.I have been with Midwest America for 30 years I have never had any issues that couldn't be overcome. They have been very understanding and helpful every time I've had anything come up. I would highly recommend this facility to otherpeople. I also have had numerous loans and mortgages throughout those years and everything has always been dealt with very professionally.
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June 2020 by Brittany Huffman
Horrible customer service! I just made a cash deposit and I was told that they couldn't take rolled coin because of COVID-19. I also had loose change, which she counted and took. How does this make sense??? I called in and spoke with the branch manager and she told me that they weren't supposed to be taking any coin at all, and the only reason the teller did was because she needed quarters in her drawer. So, the teller made an exception to the rule cause it benefited her, but to not deposit the rolled coin cause it would benefit me? So much for credit unions being all about their members???? Guess I will have to take my accounts someplace else!
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Weve been with this credit union since 1986 in all that time weve never seen the problems that I have read in these reviews. The credit union has been good to us.
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February 2020 by Jill S.
These are the rudest people In all of banking. I hate the drive thru at Clinton. Kid gave me wrong amount back and I had to call and tell them I was short. They made Me stay on hold why they counted the drawer and the proceeded to tell me they would credit my account the difference. When it didn't take place I callled back and was told it would take up to 24 hours to post. THEIR ERROR. They were rude and acted like it was my fault. I always ask for small bills and they always give me large Bills. They don't listen either. We will be changing banks.
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March 2019 by Kari Lipscomb SHE SNAPPED
Tellers are very nice. It's a great place to get a car loan. I've had three different loans here and I've always been pleased.
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March 2019 by CHARLES HILL
After reading all the bad revues i don't think i want to open account at midwest
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February 2019 by Kari Lipscomb
Tellers are very nice. It’s a great place to get a car loan. I’ve had three different loans here and I’ve always been pleased.
