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October 2025 by Jacqueline
I rented a climate control storage unit, on second floor, was told there is an elevator, but didn't mention no riders. I have severe back issue. When I found this out I went to the office and asked if I could move. They let me move at no extra cost to me. Thank you SROA, for being so understanding.
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October 2025 by Mickey Speidell
I signed up during their frequently ran promotion offering 30% off for the first three months.
Month 4 came with a rate increase doubling my payment and busting my budget.
Just so we are clear, at the end of the promo my payment DOUBLED.
My $70 payment became $130, a 30% increase over the posted rate. I am writing this review now because a friend of mine also rented during this promotion as well a friend of hers did. All three of us got the same rate increase at the end of the promotion.
While this is unethical it is not illegal.
What I feel makes it dirty is that they supposedly send notice of this increase to you 30 days in advance, to your mailing address, while all other communication is via email. I personally never received this notice, leaving us in a he-said she-said situation.
At the end of the day, it is up to you if you rent here or not. Do not be fooled by the posted price and expect your payment to double at month 4 and if you're ok with that it is a nice, clean well-lit facility.
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October 2025 by Willow Smith
The first month was 45.00.after that it was 100 00.for car storage .I've paid for two months and my storage is safe .so far I'm.insecure .I want to keep my car...I'm.hoping monthly payments work out .I don't know what's going to happen yet .my car is old .I have to stop doing repairs for 6 months to save up for the rest of the repairs .so I'm.leaving it in storage until then .we'll see if it's still there in six months ...thank you .
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September 2025 by Tiffinie Hall
Great customer service and clean climate controlled unit. Highly recommend
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September 2025 by Paisley Letioa
Whole place is covered in trash. Temperature controlled units aren't Temperature controlled at all, you're wasting your money. Got attacked by 3 rat dogs by a guy who looked like he was living in his unit. Yet another storage place that doesn't care and jacks your rates up after just a couple months.
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September 2025 by Pam Weidner
Monica was very nice and polite!! She was so helpful to me Thank you so much Monica I appreciate all of your help!!
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August 2025 by Ron Lowey
The site manager is never at the office and the locks for the overhead doors can only be bought there
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August 2025 by Richard Taube
Great service by Monica! Really appreciate how easy rental was and she was very nice to work with!
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July 2025 by Jacoby Sprunger
Shoutout to Monica! She was super helpful and friendly. Really went above and beyond for me. 5 stars
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July 2025 by Jamie Hamman
Monika Kreckmann, the property manager from L181 Fort Wayne Lima Rd., is fantastic. I came to her with a billing inquiry and she not only took the time to review and fix it, she also responded right away. She was honest, respectful, and provided great customer service! Thank you Monika!
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July 2025 by Debra Schlup
I'm in a climate control unit but the air don't work and the heat doesn't work in the winter I'm not sure I fixed the light in my new unit and they came in and put a hole unit in but I didn't get a chance to tell them I fixed it I'm not sure what I'm paying more fore I moved the storage from upstairs to the downstairs it was at one time over 100 so it was not working so we moved downstairs where it's going to cost us more
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June 2025 by Nicola Curtis
Easy & fast rental!! Very pleasant on the phone & did all the paperwork in minutes. I am pleased with SROA.
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June 2025 by Philip Zelelenka
The lady I worked.with was.very.patient and kind and pleasant .
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June 2025 by Jean-Paul Gregory
Easy access and very clean facility. Prices are comparable to other places. Friendly staff.
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May 2025 by Todd Renner
Great service, easy access.
