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April 2024 by Peggy
If u call they cant help u with telling u what is in stock (like strollers ) u actually have to drive their hour out of ur way to check . So one star is for poor costumer service and poor use of stock counts . The one in Valpo IN has great customer service and they know how to help and know what’s in stock !
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March 2024 by Chance Riska
Called to sell a crib they said it wouldn't be a problem but failed to tell me they stop buying at 6 so had to drive the whole way and unload everything just to load up again and maybe bring it back tomorrow completely unprofessional
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January 2024 by Cody Barker
Going to Agree with everybody else on here.. somebody should talk to Gandalf the Gray hair lady about her customer service. Don’t let her communicate with customers if that’s her daily Vibe.
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January 2024 by Hope Webb
Very rude employees to start. Every time I go on here the employees clearly would rather be anywhere else. Today, employees were complaining about other employees and management loud enough for customers to hear.Signage isn't clear. There is currently a winter clearance event going on. This only applies to long sleeve shirts/sweatshirts and pants/ sweats. This is not clarified .Before the owner gets on here saying disgruntled former employee... that was over 10 years ago. Not the case.
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December 2023 by Aimee Ringer
The last time I sold here I was absolutely disappointed in how many of my items they bought & how little the offer was. So I chalked it up to, it’s just that one time. Since my previous buys had been decent but after today I am VERY disgusted with this store. They took 32 items and offered $31 for those items. Less than $1 per item. Which is a slap in the face when the items they purchased were several pairs of Hunter Boots (retail $60+), Doc Martin Boots (retail $60+) and several high end brands like SweetHoney, Love & Grow, Lily Pulitzer, etc. They buy these items for less than you see them priced at a garage sale and then turn around and price them $15+ for other customers. I’m not expecting to get back half of what I paid for them because they are loved & in great condition but damn offering $1-$2 for something you know costs way more is downright rude. It would be different if I was selling baby onesies and only getting $1 for them but we all know the bigger kids get the more expensive clothing & shoes are.We take our time carefully sorting for cute & unique clothing that other children can enjoy but after these past two experiences I am done with this store. I would rather drive to the Indy store to sell to individuals that know and value both the quality of the items & give an appropriate offer. Additionally, I’m convinced they didn’t even fully look at the clothes in both of my bins today. I used to shop here & be so excited to score boutique brands for my kids when they were little which is why we wanted to continue selling ours to this store. Maybe the employees aren’t familiar with high end brands considering the last time I shopped there it was majority target, Walmart & Carters clothing. Regardless, save your time and energy cause this store ain’t it.
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November 2023 by Josh
Better than kid to kid. A lot of stuff. 50% off for Halloween costumes.
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September 2023 by Jordyn Shepherd
Shawna was great at helping us, Buttttt as far as buying and selling they scam you big time. Took in clothes to return due to having a stillborn. Told one minute i could return them then the next They won't return them, I'd have to resell them back. Mind you spent 61$ just to get 11 back from clothes still with tags on them from their own store. They basically scam you on your clothes and prices and the discounts don't help for nothing tbh. All in all love the stores has cute stuff but very disappointed in return, resell and discount department that they claim to have to help you.
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August 2023 by leah tho
I LOVE shopping here...its super organized and they always have the best toys and new stuff put out multiple times a day! I got a gabbys dollhouse with all extra rooms there for $20! If your kids a fan u know the value well exceeds that and it had all the peices too!!! Definitely take the time to stop in and see what they have! Plus the employees are super nice and helpful ❤
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June 2023 by Nick Field
Worst place to go to. My wife took the time to wash every item, make sure they were free of any wrinkles or stains. When she got there it seemed like they hardly went through the 1tote and 1 box we had with how fast they they came back out, then proceeded to tell my wife that the clothes had stains on them. The clothes had no stains whatsoever on them as we spent hours going through the clothes just to make sure they were perfect. When they came back they said the best they could do was $31 and they kept our tote. We had name brand items in there but apparently that has no meaning to this place. They have also said that if anything was wrong with any item they would return it to us. If there were stains on the clothes then why didn't we get them back??? Because there were no stains! We gave them over 100 pieces of clothing, and all we got was $31??? This place is a joke! I highly recommend going to Kid to Kid to sell your clothes, much more friendly environment then this place. Never coming back here!
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June 2023 by Elizabeth Currie
This place is such a waste of time and breathe I went to sell alot of baby stuff that I don't need they were all really rude to me and my fiance they told us that our stuff was to old and worn out needless to say I say only rich people shop there cause they downgraded me and my fiance and we will not be going there again I have already told my family and friends bout this place I called the BBB on them they need to be shut down cause they are very rude will not be going back there again
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May 2023 by Mongo Pops
Rating only 1 because there isn't a negative. The Hispanic lady and the old Grey haired lady were rude as hell. First off, the foreign lady was disrespectful because I brought the clothes in a bag. Secondly, she didn't even go through the entire bag. Only 10 pieces of baby clothes were unfolded. Going to tell me that they can only give me $20.00. Funny thing is 80% of the baby clothes I had purchased from them and my son couldn't wear them because he was born bigger than the sizes I had purchased. The manager has piss-poor customer service. I will be telling all of my friends not to waste their time going to OUAC!!!!!!!!
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April 2023 by sharon herman
This place is fantastic! Clothes r organized by color and size, store is clean, Alyssa was sooo helpful.
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April 2023 by Sara Burkholder
For the most part I got some really good stuff. However the toys are very overpriced for the poor condition they are in. I was lucky to find a really nice doll for my daughter out of the toys, but that about it.
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March 2023 by Cori Marcum
This store is phenomenal, all there items are practically brand new for prices you'd see at a garage sale!!!!! I sold some of my old baby items to them and they didn't accept two of the items a car seat and a double stroller, because of their age and lack of the newer safety protocols which I think is great because it shows undoubtedly that they care more about children safety than making some money. Their shoe selection isn't very organized but the selection is huge!
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December 2022 by Cassie Fredricks
I’ve been shopping at this location for many years, I love that I’m able to sell my kids clothes and trade for clothes or toys they need. The staff is overall so helpful! And go out of their way to create a great experience! Thank you for having a store like this for parents to shop in style for less!
