-
October 2023 by eve k.
I normally don’t go out my way to make reviews but the young lady who worked today was extremely sweet & helpful. There was a good amount of foot traffic in the store & still got me in a fitting room quickly. Actually, the first experience I had at pacsun worth leaving a review for. I wish I got her name but she made my day even enough to purchase a pair of jeans that wasn’t included in the promotion going on.
-
September 2023 by Kassady Bingham
I have never left a review after shopping at a store but I am so appalled at the treatment I had in this location. I have never been treated so poorly and unwelcoming. I came into this location around 6pm on Thursday 9/21/23 and the two female workers were incredibly rude and acted annoyed to have to do their job. They hung out behind the counter on their phones the entire time. No greeting, no one walking around keeping an eye on things, and no one checking in on me despite me being in there for a few min. I had my arms full of clothes and no one offered to start a room for me. I finally walked up to the counter to ask for a room and neither of them looked up from their phones. After about 30 seconds of standing there at the counter waiting, I asked if I could get a room. They looked up and acted annoyed at me for asking for help. They were extremely unfriendly the rest of my time and acted put out to be doing their job. They were too busy gossiping and sitting on their phones behind the register. Absolutely no one watching the store or checking on customers. The girl with the dark hair was at least somewhat polite and would say "you're welcome" when I would say "thank you." But the girl with the blonde curly hair was so short and rude. When I would thank her for handing me more clothes (I had more than 5 to try on) she didn't even say "thank you." Just rudely handed them over without saying a word and acting annoyed. When I was done trying my items on I told them I was going to think on them (as I like to do as I walk the mall to avoid impulse purchases.) The blonde just stared at me dumbfounded and paused for a min then said "All of them??" So rudely as if I'm obligated to purchase clothes simply because I tried something on. Heaven forbid she do a little work and go hang them back on the rack (that was near the register anyways.) Any time I've said this to employees at any other store they responded with nothing but friendliness and understanding. The way these Pac Sun employees acted was so off putting I decided not to come back at all despite liking a few pieces. I worked in retail for years and even managed a store and cannot believe some stores run like this. I will not be coming back to this store ever again. Absolute horrible customer service.
-
September 2023 by Konnor Bingham
The workers here just sit on their phones behind the counter. Had to ask twice before they peeled their eyes of their screens and even then acted so annoyed that they had to do their job. Wont ever come back here.
-
September 2023 by Darlene Queen
Nice place to shop
-
August 2022 by Taryn Stiltner
The young lady who helped me took time out to sign me up for rewards which gave me a discount. She did it very quick, well, and professional, and the store was packed. Very nice to see from the younger generation!
-
August 2022 by Nathaniel Jones
I really had an extraordinary experience at this store because of Taylor who was so kind, nice, friendly and very professional going above & beyond call of duty anticipating my needs! Kim is another incredible addition to your store!! I can appreciate excellence and that’s what Kim brings to the table a spirit of excellence! She is all about attending to the needs & experience of a customer wowing them at every turn! This was my very first time coming into your store & shopping thx to my brother whom has been shopping with you for years now! Now thx to Taylor & Kim making my experience memorable I’ll be a returning! Thx for hiring such great team members!
-
January 2022 by Amy Wallen
Wasn't greeted walking in, prices are to high for having plain clothes in the store, and I will never walk in that store again.
-
October 2021 by Kim M.
If I could give nothing, I would in a heartbeat. Awful customer service. Awful energy and sad commentary on the current state fo the customer service based industry. My sons and I left almost as quickly as we arrived.
-
August 2021 by Emily Gerke
I was the only one in the store. When I walked in I couldn’t tell if anyone was working. Then I notice the two sales associates sitting on the counter. They didn’t say a single thing to me and just watched me walk around the store. I felt so awkward I left.
-
May 2021 by Emily Hubby
I was the only one in the store. When I walked in I couldn’t tell if anyone was working. Then I notice the two sales associates sitting on the counter. They didn’t say a single thing to me and just watched me walk around the store. I felt so awkward I left.
-
September 2020 by Jeremy Cardinal
Love the Place but need to have Issue No.1 Cologne on the shelf
-
June 2020 by Tiffany Freidline
Had a great experience shopping here. A girl Named Jessica helped me find the perfect outfit! She was very helpful, knowledgeable and made my shopping trip fun. She even gave my directions thru the mall to help me get to my car.
-
March 2020 by Kate Maddox
Cool clothes
-
November 2019 by Stephanie Hudson
was helped right away, didn't have to wait in line...was able to get right in and back out bc we were in a hurry that day!! very professional with a welcoming staff!!
-
July 2019 by Brett Leatherman
It was my second or so time there and then this girl that helped me out got my shoe size perfect, what are the odds? It's phenomenal.