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January 2024 by Lillyw W.
Pet Warehouse seems to take care of their pets well however the behavior from their female manager is extremely unpleasant and rude. I visit pet warehouse often and I have spent hundreds of dollars there but there have been two particular incidents that have made me feel disrespected and unwanted at the store. The first being where I accidentally purchased an animal that was more expensive than what I had thought for it to be I had not even left the store property before coming back inside to return the fish after checking the receipt and the manager was very rude about it making nasty faces and being very short with me after telling me that they could normally only do half back even though i hadn't even left the store yet and then she continued to say that just this once she will do a full refund. and that was that. a couple days later i came in once again to donate some fish to the store for them to sell. once again the same manager was very rude while i waited at the counter for her while she was helping another she finally came to the counter the other customer got in line behind me and she only exchange a couple words with me before sticking her hand out to take the container with the fish all while making a "stank" face at me. it took me another half an hour before i could get the container back only because i asked another employee and they got it back to me right away. they had not even taken the fish out of the container within that time i watched the other employee do it and it took maybe 3 minutes. So if you do go to Pet Warehouse just know all the employees are very friendly except her she will disrespect you and honestly it makes me reconsider ever coming back to the store.
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October 2023 by Dan beghtel (Dan the manatee)
Really amazing reptiles and a good selection of habitats at a good price. Had to find someone to help us look at the reptiles and answer our questions. Once we did though, they were knowledgeable. We took home a beautiful surrendered skunk gecko.Defenently check them out if you are looking for a reptile or habitat.
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October 2023 by Jeff Baker
An amazing locally owned pet store with a ton of variety. Highly recommend checking them out!
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October 2023 by Christina Hutson
Made an order for a special aquarium and they got it in within a week. Super nice people to work with.
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September 2023 by Todd Beachy
In my opinion the best place for freshwater fish and aquarium plants around. Staff are very helpful!
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September 2023 by Jaymie Banti
Very friendly staff, great selection of products. Very reasonable prices as well. Definitely recommend stopping by if you need something for any of your animals.
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September 2023 by Space Ninjas (No Lemon Soldiers)
It was ok. I thought they would have more animals? Guess the dogs were gone. Small birds, reptiles, cats. Love the Bengal cats. Things are moderate to expensive. No public restroom. Lots of fish!
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August 2023 by 56
Applied the second time I walked in the door. Amazingly clean tanks, wide assortment of pet supplies, healthy fish, great customer service!
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August 2023 by Jeannette Iglesias
I'm very bummed out about my recent experience here. I live right down the street, and my vet is right next door. I even make it a point of bringing my puppy every weekend to socialize with other pups. All this to say that I very much treat this like a small business even though it may not be classified as such. I recently purchased a life jacket for my puppy. I went to try it on and it does not fit. I asked if I could exchange it. Same brand different size only worn to try it on. And they were adamant I could not. They said they cannot exchange it due to something like a puppy growing.I am pretty upset about this, considering I purchased a harness a few months back that ended up not fitting and was able to exchange that.So why can't I exchange the life jacket?Ummm AITA?I really don't get the lack of consistency in the rules.
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June 2023 by Kevin Petre
Awesome place with all great deals on pet needs pretty much
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June 2023 by Rach Wild
Not a lot of variety, more expensive than most places, but it is locally owned and the staff was super nice!
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March 2023 by Derek
Great staff! Plus they have Freshwater that's great for fish and everything you need.
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March 2023 by Kelsey P
The only pet store in Fort Wayne I go to & has been my go-to for several years. The staff has always been friendly & helpful. They are knowledgeable & have a higher standard of care for their animals than chain pet stores. Their supplies & feeders are fairly priced, and they have a reward system. Their feeders are also bred in house which is why I really prefer this place over any other pet store around, I lost one of my geckos to parasites from petco crickets years ago & I will never get feeders from a chain pet store again. Did I mention they also display & sell local art there? I love this place♡
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March 2023 by A. Robert Kent
First time visit and last. could not get assistance. The girls in freshwater fish kept going back and forth helping people out of order. I finally asked one of the girls at the front desk if I could just get one crawfish and she said hold on and at that point I left the store.
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March 2023 by Jeff Mcguigan
Been going there for years. Always have had good experiences there. Awesome customer service!
