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October 2023 by Madison Westphal
This place is awful and the management is revolting, as you can see by all the owner responses on here. Are you 11 years old? I called corporate to let them know their Fort Wayne store is in the dumps but I could only leave a message, couldn’t actually get in contact with a real person yet. There are nicer thrift stores in town that don’t try to sell overpriced stained clothing with holes in them. Can’t wait to see how they respond! Ha
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October 2023 by kaa pao
Rude staff. It’s almost like they’re offended you’re asking for a simple fitting room. Or to be cashed out. Trendy clothing but priced high for being used.
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September 2023 by Gloria T.
Buyer beware! Just spoke with the manager. I purchased a dress and neglected to look at the lining inside the dress. When I put it on for the first time, I realized that the lining on both sides of the dress was ripped from the arm pits down. The manager stated that they do not look at the inside its items. That is why they can sell items for such a cheap price and why kids are their primary customers. Clothes Mentor is a better choice.
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September 2023 by L K
New in town - I’ve been in here multiple times in the last year to buy and sell.It’s a regular Plato’s closet. It’s what you expect;However,The workers here are so stiff and rude to a point it seems that:1. The working environment here is toxic.Or2. The employees here are trained to be sharp and rude.Or both.
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September 2023 by karli vandenberg
Every single time I go in there. they are very snippy and rude. also, i understand they aren’t going to buy everything but what they don’t buy can you have the audacity to fold it back up in the basket? or just set it in there nicely. it’s thrown in there, literally wadded up & thrown in the basket.
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September 2023 by Kacie T.
I take clothes there, some with tags still on and am always told wear and tear, old brands, whatever their reasoning. Meanwhile, the clothes they take have holes, stains, are faded, dirty and visibly warn. I don't know what their standards are, but it's definitely not nice stuff. They also don't even look through all your stuff. I had 4 bags of stuff and none of them looked as though they had been looked at. Like that's your literal job.
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August 2023 by Todd mulholland
Good deals can be found there for guys too, lots of clothes, hats, hoodies and brand name athletic shoes of all kinds.
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August 2023 by Anna Zartman
my friends and I came in to shop around and while in the store my one friend was on one side of the rack as my other friend and I were on the other side. My friend on the side by herself had an employee come up to her and in a very rude tone ask her what she was doing that she wasn’t supposed to be doing. when my friend responded in a confused tone explaining she was just talking to me and my other friend. the worker kept on accusing her of stealing and acting sneaky. The worker then walked away and proceeded to tell her coworker about it. Her coworker then started watching my two friends and I and laughing as we put our stuff up that we were going to buy and walked out. definitely was very uncalled for and rude and they totally lost our respect.
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July 2023 by Abagail Carlin
I don’t usually leave reviews but I feel obliged because of my poor experience. I work in customer service so I understand that work can be hard, but making people feel uncomfortable and being rude for no reason doesn’t create a positive environment. I won’t be coming back here because I just felt judged by the staff when trying on clothes and didn’t feel welcome. I like the selection of clothes but want to be in a place I feel welcome.
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June 2023 by Christian & Megan Hall
Terrible customer service. Bought a pair of shorts that I liked but realized later that they smelled like cigarettes. Unable to return them because I had thrown out the receipt.
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June 2023 by Carly Kalkauski
I love this location, it's my favorite Plato's. Not only is it huge but there's tons of cute stuff. Plus, every time I've been in here the employees have been nothing but kind to me. It's sad to see people leave poor reviews bc they didn't buy their stuff... Last time I went in, they had probably about 20 garbage bags (literal garbage bags) full of clothes to go through. With that kind of volume, of course they're going to be picky. No one wants your five-year old sweater in spring, even if it has tags or is name brand.
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June 2023 by Lillian Cayea
I like that you can find clothes that have never been worn for like $5. I bought a really swag looking hawaiian shirt with palm trees on it. It was a never-worn old navy shirt, and it was like $5. Amazing.
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May 2023 by Olivia C.
We had dropped of clothes and went to try to pick them up with the slip and they would only give us store credit since it had been longer than 3 days (never were told this rule) and we don't shop there so it was a complete waste. They were not understanding and rude about it.
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May 2023 by Hailey Gressley
Never going here again. Took in a bunch of name brand clothes but they hardly took anything. My Windsor dresses were out of style? Along with my Hollister jeans NEW with the tags still on and when I dropped my stuff off it was neatly folded came back to get my stuff and it was just shoved back in. Very disappointed.
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May 2023 by Kristin Steffen
The staff is nice. I always find things to buy. I dinged it a star because it is starting to smell really bad in there. The clothes are too tightly packed on the racks. Husband says the dressing rooms are too small for men.
