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March 2024 by Trinity Mitchell
Had such a great experience, the staff was very helpful. Especially Dorian, she made everything easy and fast!
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March 2024 by Lisa Bryant
Kristie is the best! I had a few issues booking a reservation online and she was so helpful.. I really appreciate the awesome customer service! Thanks again Kristie!!!
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February 2024 by Jonathan Snell (ForWhyWhatSayYouSir)
They're having staffing issues so PS gets a 4 star but Lori was incredibly helpful in getting my unit upgraded and transferred so she gets 5. She was willing to come from a different location to meet me and get everything moved over. Thankful they still have her around, don't know what they would do if they lost her honestly.
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December 2023 by James Woodring
I stopped in a few days ago to ask about transferring to a larger unit. I was told I had to move out of my current unit and into the new one by end of business hrs the same day. I confirmed that someone would be in the office on the 30th of December so I could make the move. I drove an hour and a half a nobody in the office during business hrs. Just wasted over 3 hrs of my day for absolutely nothing as well as gas. I also called the number on the office door and spoke with a lady that said" let me call and find out where they are. Was then transferred and voice-mail picked up. I left a message asking them to please call me back asap so i could move. That was 4 hrs ago during business hrs and no call backI'm stuck in a unit that is too small for my needs for another month. I will be looking for a new facility for my storage needs. All payments have been on time or early. Losing a good reliable customer!
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October 2023 by Jaime Brown
Stopped into this location to check what size units were open and to get pricing. I was welcomed by a woman named Shanice! She was extremely helpful!
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October 2023 by Peggy Sinclair
The units are clean. The payment system online didn't work, had trouble getting the access code to get in the gate. Texting system doesn't work most of the time. It's challenging but finally got the unit rented.
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October 2023 by Joseph Estrada
Autumn was great she helped me figure out the size I needed and prices
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October 2023 by Alex Conley
Great staff. Dylan answered all my questions and was all around a big help.
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August 2023 by Derrick Dunbar
Thanking Shanice for turning things around at the Bluffton Rd location thank you for being helpful and attentive!
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August 2023 by Octavia A.
I had help from Audrey she was just fantastic with helping me get set up and viewing the storage! I will definitely recommend her!
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August 2023 by Deborah R
Should be ZERO stars. No customer service. Office hours are NOT kept with no one on site. Calling the customer service number on the door puts you on perma hold with no one picking up after 20 minutes of holding. I wouldn't store old outdated newspapers in this facility. STAY CLEAR!Told to contact virtual assistant and tried to transfer to an agent during hours they show available. Was told to try again later. I am ready to cut off the lock and move out. I want out and cancel my rental but I can't get a hold of anyone to tell them.
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August 2023 by Patsy Wills
Autumn was amazing. Made everything easy and was very kind
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July 2023 by Michael Hardy
Jaime is THE BEST CUSTOMER SERVICE REPRESENTATIVE EVER!!!!!! She helps when I forget my account when I don’t have my info, she helps at times I forget my code. I’ve been here for YEARS and she HANDS DOWN is one of the BEST employees so far. THANKS JAIME!!!!!
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May 2023 by jadyn keller
Really was treated so well there and the lady at the front desk was kind and helped make it quick and easy and ready to go!
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May 2023 by sara turner
Lori is always so friendly and helpful! She always takes care of me =)
