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April 2024 by Larry Schmidt
Want to start by saying last year I got a pair of boots from Red Wing and I would give them a five star the salesman was great. But my experience yesterday wasn't up to par, I was the only one in the store with three sales employees. They would not even come from behind the counter to help me. At first they just pointed towards the boots like there they are. Maybe it's because I had a company voucher, I can only speculate. It wasn't until I asked for more assistance that they came to assist me. I then told him I want the same boots I got last year, but they didn't have my size 9.5 EE. So they pointed me to another pair, again didn't have my size. I settled on a third pair, went to check out and their card reader wouldn't take my card for the additional $21. I ended up leaving with a wrong sized pair of boots that I didn't want, no insoles because I was never offered to be measured for them.I should add, the salesman did say he could order my boots and I can come back to the store another day. I'm not trying to make 2 trips to a store that's not convenient for me..Here's an idea, next time you don't have the size somebody needs how about Red Wing specially delivers them to their house. I mean that's what you're asking me to do to make a special trip. If not for the company voucher Red Wing would not have my business again.
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March 2024 by Mike Krider
It was a great experience and I shared with coworkers
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March 2024 by Zachary Margrif
Bought a pair of Irish setters here about 5 months ago. The waterproof, non-slip shoes tread wore down to the fabric in 3 months time. They also were not watertight as my socks were wet every day after work(Costco deli). I took them in and got them replaced with a pair of Worx boots free of charge, just paid the difference in price. Great, I’m a happy customer again. Except now these boots are letting in water through a seem on the left side of mm right boot, even in ‘not very wet’ conditions. I took these boots in about a month after I got them and I was referred to a cobbler. I understand it may look like I’m trying to get free boots and work the system here. But I wouldn’t have to look that way if this place could sell me a decent pair a boots. I have paid 200$ for wet feet and 3 total trips to the store and 2 trips to a cobbler. So yeah, 2 stars.
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March 2024 by Ethan Saunders
Quite literally wore a pair of Irish Setters from my house to my car, began driving in them, realized I didn't like them, turned around, and went back from my car to my house to change my boots and re-begin my journey to work. Apparently walking 50 feet total in my boots was enough to consider them "too worn" to exchange. Absolutely ridiculous that they'd do this to someone who has worn Red Wing boots the last 5ish years. Waste of around $250 on my end. Definitely going to be finding a new brand of boot to wear going forward.I just want to really emphasize that I literally wore the boots for longer inside of their store than I did outside of their store. If my boots were too worn to return, then they were already too worn to sell to me in the first place.Editing to add pictures of the boots that were too worn to return after wearing them for 50 feet. There isn’t even a single mark on them.
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March 2024 by Dave B
The guys are SUPER! Great service and the BEST jokes! Ask for Matt.
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February 2024 by Alan Ray
Very friendly. Helped my son find the perfect pair of work boots for his new job.
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February 2024 by Jeff Fox
The salesman was helpful and very knowledgeable
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January 2024 by Joe Whetstone
Save your time and money go somewhere else that is willing to help you out
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January 2024 by TJ Avila
I was throughly impressed with the gentleman that helped my husband and I. I wish I remembered his name. He was helpful, informative, assisted with the return of a Christmas present (we were unable to exchange due to no fault of the store) definitely a great experience
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November 2023 by Jason
Heather was extremely helpful to get me in the perfect boots. I’m usually the type of person that wants in and out of a store as soon as possible, but it’s a different story when it comes to my feet. I want help, and I want to be taken care of like it’s in the 1980’s. I get exactly what I need from this store.
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November 2023 by David Salmonowicz
From start to finish, Heather was attentive, funny, and professional. She listened to my unique use case and situation and found a solution that worked for me.
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November 2023 by T Carts
Bought a pair of boots to wear to work , was tight at the toes but was told boots will stretch, they didnt and my toes are red and sore. Needless to say boots are in the closet , waste of money
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November 2023 by Joshua Schofield
Good quality product and the staff is attentive and professional. This is my second pair of RW safety shoes.
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October 2023 by Josh Cross
It was everything you could imagine as far as service. The salesman (lady) wasn't pushy trying to sell me something I didn't need we explored options and found the right boot together....totally awesome . I'll never buy from another boot company again
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August 2023 by Dan
Would love to get a pair of boots, however the instore experience, while I get what they're trying to do is frustrating. Just sell me the boot I'm asking for. I do not need a 45 minute trailered show put on about measurements and collecting my data. Just sell boots guys.
