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November 2023 by Rob Hanes
Samantha is the person we seek out every time we enter the Fort Wayne Sleep Number location. We just purchased our 3rd bed with headboards, bedding and more. She is very knowledgeable and extremely pleasant to work with.Thank you, Samantha!~Rob & Lynn Hanes
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September 2023 by Kara Younce
Samantha was amazing to work with. She made the process so easy and we never felt rushed. She spent her time explaining all the options and making sure we had no questions.
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September 2023 by Charles Burris
Delivery was today. Drive goes uphill and had loose stone applied yesterday. I commend the delivery men. Courteous and helpful with the bed. I expected to need to work on the drive after they left but it was okay: no ruts from spinning. This would be very hard to do with a big box truck. THANK+YOU DELIVERY GUYS!
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September 2023 by Tiler Hershberger
Ashley was AMAZING! I recommend her 100%!
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April 2023 by Brad Downs
Very nice beds but you cannot take with you. They have to be delivered and setup by sleep number for a minimum $249 fee
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April 2023 by Andrew Elliot
Fort Wayne Indiana store off of Illinois road was great to work with didn't feel pushed and explained everything very clearly it was a good experience thanks sleep number!
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February 2023 by Holly Dailey
They are the worst customer service ever. Our bed broke and they said we just had to live with a deflated bed until a new pump could be ordered. New pumps are back ordered with no clue on when they will be in. Thankful for youtube which taught us how to inflate it with an air compressor, otherwise we would have been sleeping on the floor for who knows how long. We were also told by an employee that he knew tricks to fix the pump and to bring it in, so we did, and then he denied ever saying it. DO NOT BUY A BED FROM THIS COMPANY!!! (Local or nationwide)Per response from the owner...we already called and were charged $279 up front for a replacement pump that may or may not come in the future. So now you have more of our money and still no care for if we are able to use the product.
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January 2023 by Megan Clark
Shane was great to work with! He was the only employee and balanced all of the customers in store very well. He wasn't at all pushy when it came to talking prices and we stated we were just browsing today. Beds were so comfortable, customer service was great, and we're so excited to come back when we're ready for a mattress!
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January 2023 by Holly D.
They are the worst customer service ever. Our bed broke and they said we just had to live with a deflated bed until a new pump could be ordered. New pumps are back ordered with no clue on when they will be in. Thankful for youtube which taught us how to inflate it with an air compressor, otherwise we would have been sleeping on the floor for who knows how long. We were also told by an employee that he knew tricks to fix the pump and to bring it in, so we did, and then he denied ever saying it. DO NOT BUY A BED FROM THIS COMPANY!!! (Local or nationwide)
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December 2022 by Elyse Myers
Bed is not as great as it was in the store. Salesperson totally LIED - said it was 100% a 30 Day trial - all money back - this is NOT TRUE - if you are returning a king size - you will get approx. $1900 out of $6900.00 back. Asked for service 3 times in this short month - and have not received a call or anyone to come out and raise the bed. We received the bed October 11, 2022 - and tried to return the bed today - November 12, 2022. MY ADVICE - DO NOT BUY FROM THEM.
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December 2022 by Diveeta Kinchen
Samantha and the team were GREAT! We’re looking forward to experiencing the comfort improved sleep patterns, and other demonstrated benefits!
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December 2022 by Debbie Stolzenbach
The Sleep Number Store was so helpful. We appreciate their efforts.
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October 2022 by Roven Odom
Very good service. Sales man was great
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June 2022 by Barb Brown
After trying to order a new bed online & not being available to because of the glitch with our address I called the Ft. Wayne store. Kyle was so helpful. He contacted the someone to get the glitch fixed, which took a while. He called me back the following day to finish my order & get my delivery set up. Kudos to Kyle!!
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June 2022 by Brian Laubenthal
My experience at the store was fine but they did not ship me the right equipment I only got hoses for a single bed and I needed double hoses for a king size bed so now I have to wait 30 days before they will come and put it on not real happy
