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December 2023 by Mike Quillen
Not a fan of converting almost everything over to automated atm machines. Machines were closed down for days and now they don’t offer after hour drive thru windows. When you work 12 hour days it becomes a problem to deposit or withdraw money while machines were down. Had Star for mortgage and banking accounts. They wouldn’t match an offer to refinance so I had to take mortgage elsewhere. Seems like they are focused on growth.
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December 2023 by Bruce Tiller
Always nice and friendly to me and ready to help!
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October 2023 by Troy Bailey
Always know who I am. Very friendly
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October 2023 by Mike Palmer
Friendly, Fast, call you by your First name, and take care of any questions or put you through to the right contact.
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October 2023 by Dean Wayer
Always satisfied from the beginning, enjoy the teller's each month no matter what branch I use
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September 2023 by Leroy Pilsner
Employees are always very friendly and willing to help. Always a pleasure to do business here.
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August 2023 by Caroline Eber
Always friendly, greeted by name which is amazing. Always helpful.
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August 2023 by Brian Crowl
I enjoy banking at the Bluffton Road branch. Everyone is friendly and helpful.
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June 2023 by mark castleman
never any problems!
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November 2021 by Travis Carpenter
Worst bank on the planet, hands down. Years ago their policy was to "rearrange" the order of your debit/ACH charges so they could charge additional overdraft fees. Obama changed regulations on this in his first 90 days. I had 2 McDonald's charges and then got $20 gas. Then 2 days later a utility bill came out of my account and overdrafted it. I talked to the manager and he explained to me the unethical practice of rearranging the order of my charges (non-linear timeline is not ethical. You can't change how time works and justify it, especially when the sole purpose is to charge additional overdraft fees). They refused to remove any of the 4 overdraft fees of $30 each, when in fact, I overdrafted only a single time. Sent me to collections, and garnished my wages to collect it. Nobody on the planet should do business with Star Financial Bank. Absolute pathetic excuse for a bank. It took federal regulations for them to do the fair, ethical thing. You can't change how a linear timeline and not be a piece of sh*t. Trash bank. I was a broke student at the end of the school year and you guys screwed me. Unethical business practices = the world is better off without you.
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August 2021 by Charles Metz
I came in to cash a check drawn on STAR Financial Bank. The young man behind the counter was of little help, scoffed that he would have to call and verify funds because it was such a large amount ($900) then indicated there would be a $7 check cashing fee since I am not an account holder. I indicated that based upon that info I wouldn't ever open an account with Star. He didn't seem to care one way or the other and sat in silence. If I wanted to be treated poorly I would goto one of the national banks, not what one should expect at a local place!
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July 2020 by Nicole Minton
Love the employees!
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January 2019 by Mary Evans
I always receive exemplary customer service from friendly tellers.
