-
March 2024 by Cheryl Mosher
I received the best customer service from Kyle the manager today. He had to deal with a difficult customer while I was there and he handled it so professionally. Kyle was very helpful and got all things handled for me
-
February 2024 by Joshua Nipper
Had a wonderful experience at the Lima store. Dominick is a top notch salesman who was very knowledgeable with every aspect of my purchases. Definitely would recommend Dominick to all my friends and family!!!
-
November 2023 by Oleksandr Kot
On the website and Google maps I see that they are closing at 8 pm. On the doors I see that they are closing at 6 pm. At 5:55 it was closed and no one was there.
-
October 2023 by Andrew McCreary
Hours need updating, I submitted a photo and suggested the new hours which are shown in the photo. Must be the lack of help but opening at 11 is ridiculous !!!
-
December 2022 by heather english
Had an issue w my new phone. Nick helped us and was great! Had us out of the store in less than 10 minutes! Great experience today! Thanks Nick!!!
-
November 2022 by Holly Hudson
Def reccomend stopping here. The staff was friendly and helpful without being pushy. Thanks Nick and Jeff.
-
October 2022 by Leslie Clark
Every time I go to this T-Mobile location I come away feeling like they genuinely care about customers. They help solve my problem without pressuring me to do something I can't afford and don't need. The manager Nick T sets the tone and makes customers feel valued. I have tried other locations but their first response is "o you need a new phone" and when I say no they lose interest. But not at Lima Road.
-
September 2022 by Jaron M
Nick and Logan always take such great care of me!! They’re so helpful and knowledgeable, best customer service by far! Absolutely seek one of them out when you visit
-
September 2022 by Raven Anderson
Great service and staff! Logan was a great help!
-
August 2022 by Nicole Bailey
Nick is always the best guy to help you out!
-
July 2022 by Retha Hollis
I live at tri Lakes Columbia city Indiana. Finally got some questions answered when I visited T-Mobile on lima road in Fort Wayne. The tower which services us at Tri Lakes has had problems since the storm which happened on June 13. I want to thank Odmond who waited on us for his help and honesty. Instead of trying to upgrade me with a new phone he looked into what was going on in my area. I made several calls to T-Mobile before my visit but was not successful in solving my issue. Thank you again Mr. Odmond I will visit this store in the future for further assistance.
-
June 2022 by Jyl Miller
Great experience with Logan, very friendly, knowledgeable, and helpful.Thanks so much for your help with my phone.
-
October 2021 by Maggie W.
I visited this store Monday, 18Oct2021, about 5:10pm...Thought I would stop here as my towne does NOT have a T mobile store and I knew I had to get my Sim card upgraded from Sprint to T Mobile...so......I was second in line and a couple in front of me. I sat back and watched the store manager, Daryl Barron, literally give the best show on "multitasking" that I have EVER witnessed! This guy had all of us in AWE on his customer service skills, and I think I know a thing or two regarding customer service as I was one for a major Orthopedic company for over 40yrs!!! As he struggled with T MOBILE server issues that would NOT allow him access to various codes, his computer and his tablet were all in front of him and his phone in his ear as he tried to get the couple in front of me their purchased set of new phones activated AND switched over from Sprint to T mobile And then the new Sim card issue.....Never once did Mr. BARRON loose his cool, or did his voice waver, he was just Mr. COOL doing his UTMOST to satisfy this couple...he was DANCING up a storm, he was GRACEFUL, ALMOST POETIC as he handled each and every hurdle he came upon....it was honestly....the BEST reality t.v. I have seen!!! Every chance he got he apologized to me and reassured me I was next, I repeatedly told him I was fine watching him work while my butt just sat...fascinated at his skills!!! I left that store an hour and 40 minutes after I had walked in...time had flown by as we all watched Mr. BARRON treat each and every one of us as if we were the only person that mattered to him. I can't say enough about this guy!!! I just hope he gets the recognition from his managers cuz this guy Is a KEEPER!!! As I said, we don't have a store were I live. It's thirty minutes depending on traffic to get to this store...but this guy is MY CHAMPION!!! And I can't finish this review without mentioning SHAQ....he took every other customer that he could help!!! I left and I think there were ten people waiting...WAITING FOR THE BEST TWO GUYS, WORKING THEIR BUTTs OFF!!! THEY SERIOUSLY ROCK!!! YA GOTTA GO HERE!!!
-
June 2021 by Rob Shipman
Went in to get the Sims card switched over on our new phones, Ormond had us switched over in no time. Also picked up phone cases and screen savers which he also went ahead and put on for us. ?
-
April 2021 by Chris Brown
THE AUBURN, INDIANA T-MOBILE IS SO HELPFUL, WITH QUICK SERVICE.
