-
November 2023 by Mark Heckber
So was very skeptical about getting a new phone, have had bad expirences at other T-Mobile locations. We had Mallory who not only helped us TREMENDOUSLY but also has 100/10 customer service. She ensured me if I ever have any problems to reach out and she'll get them fixed accordingly & I really appreciate that. I really appreciate that she took time out of her day to cater to my son (hes a handful at times) and she helped him to the store and let him play on the phones. Can't wait for more experiences like this next time we come in, as this will be our store of choice from now. Thanks again, I really can't thank you guys enough.
-
September 2023 by Evie Wilson
I had a gentleman named Orion assisting me in transferring providers and getting a phone upgrade. He had me sold on TMobile as being my new provider after the first few sentences of our interaction. 5 stars on the customer service alone ?
-
August 2023 by Niki Sutton
Mal was an awesome customer service rep! We walked into the store about an hour before close & she was by herself answering calls in a professional manner. We were looking into the home internet box and she gave us an explanation on why it was great & how we could even take it on the road with us! She was very bubbly and had a great attitude. She got us set up in the store & even set up our auto pay so that we save money on our internet! If you are looking for 5G internet for an affordable price point go visit Mal at the T-Mobile store on East DuPont Road.
-
August 2023 by garren seifert
So my mother and I went into the T-Mobile store on dupont on Wednesday and all I can say is wow. We decided to change from Verizon because they were charging us like 300 bucks for 3 lines and often a 100 dollar fine if we were ever late. Needless to say we decided to switch after they tried charging us a 100 bucks for being short 96 cents last month. So this led us to the T-Mobile store on dupont. There we were greeted by a pretty cool person named Orion who was super helpful and all around a pretty fun person to talk to. I decided to get a s23 ultra and my mother got a new iPhone. For my moms iPhone we were delighted to have another fun person who went by mal, she helped out with my moms iPhone cause she’s best at iPhones. While we were having our stuff transferred over from our old phones to our new phones mal and Orion chatted with us both and I can say from listening to them that each on there own are good employees but if you put them both together that’s where my mother and I truly felt like we were in good hands, they both work well with each other and make the customer feel relaxed and special. My only complaint was that we didn’t switch over sooner to T-Mobile from Verizon. Thanks mal and Orion for the help.
-
June 2023 by Nathan Bultemeier
Dupont Road location was an A+ experience. We arrived looking to switch from Verizon, and Thomas and Chris made it super easy to change carriers, upgrade our phones, and add a line. They were both extremely helpful and competent from the second we walked in.
-
May 2023 by Mallory Walker
I was sitting in that goofy little store for four hours waiting for my ICloud to transfer over, and I was treated like I was some of the co workers best friends. It was an enjoyable experience, Chris Kieanna and Auguste are great!
-
March 2023 by Nick Craghead
Logan at the DuPont store was great! He was friendly and helped get my line switched over!
-
February 2023 by Melanie Barrow
We came in to upgrade devices and received excellent service! He was very helpful and answered all of our questions. He was patient, polite, and straightforward. Overall great service!!
-
November 2022 by Kenneth Cole
Always helpful, even for senior citizens who need help with their phones!
-
September 2022 by Kent Scholz
I had trouble with T-Mobile's call-in service in trying to port some elderly family members non-working i-phones to new i-phones with a different carrier - - 2 hours on the phone yielding no results and mega frustration. As a last resort, went into the East Dupont T-Mobile store and spoke with Nick P. and his crew - - Nick was AMAZING! Within in a couple of minutes he completely understood our family's dilemma and he made one phone call and took care of the problem. I haven't experienced that level of customer service in a long, long time. If someone is considering using T-Mobile as a carrier, this is DEFINITELY the place to go. Thank you to Nick P. and his crew!
-
August 2022 by Elvis Services
Amazingly friendly staff that I lost my words. Very Profesional team with lots of knowledge. Nick is the man there!!!
-
August 2022 by Thomas Petersen
Always had a good experience with Tmobile and Sprint
-
May 2022 by Holly Hudson
Doesn't open until 11. Also, would not take my phone that the website told me to return to the store.
-
March 2022 by Erich Kelley
We like the Coldwater Crossing store better. The employees know about the plans & service at Coldwater store.This store the employees didn't really know much.Can't wait for the Coldwater store remodel to be finished so we can go back to that store.
-
November 2021 by Sheri Crawford
Had the best experience. James was so professional and kind. He went above and beyond to provide great customer service. He opened the store 5 min early because he saw me waiting outside. He then proceeded to help me for the next 30 min while my two toddlers were having a difficult time. He was just so above and beyond kind to me and my children. Integrity and work ethic like his are very hard to find and T-mobile is lucky to have him representing them. Thank you again James!
