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November 2023 by Nick Hakes
I recently had an outstanding experience at the Tile Shop, and I owe it all to Donald, the fantastic employee who went above and beyond to assist me. I had placed an order for a specific tile for a customer's project, and he made sure I was able to pick it up right away. Remarkably, he went the extra mile by personally separating a pallet to access the tile!
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November 2023 by Amanda Burns
Terrible customer service. We had several issues working with the tile shop. The manager was very dismissive and treated us poorly.
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September 2023 by Marion Leavell
Great place to shop for tile. The staff is very knowledgeable and helpful. There are lots of kitchens and bathrooms to look at for design inspiration.
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August 2023 by Brandon Marlow
One of the best customer experiences I've had. I was greeted immediately when I entered the store; and the salesman Mr. Dustin Feyo, store manager, was professional, friendly, and very knowledgeable of all the products they sell. I was looking for something very specific and he took the time, probably 45 minutes, to show me everything close to what I described.I was not rushed, hurried, or dismissed as an undecided customer, and I appreciated that.I wasn't able to find the exact tile design I hoped for, but the excellent customer experience was very impressive. Thank you Mr. Feyo for your time, and knowledge of the designs and materials.
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June 2023 by Joe L.
This is one of the worst places I've ever attempted to do business with. Staff was incredibly unhelpful and we left more confused then when we arrived. Considerably higher priced than other local stores as well. Selection is good but not much better than other stores. Lot's more to the story and other issues, but will leave it at that and will never step foot in the place again. Although one employee I overheard say they hadn't had a customer all day and this was late in the day. Somehow I'm not surprised.
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April 2023 by Steve Hulbert
Chris Brooks is an AMAZING Sales Associate. My wife and I were indecisive about the style and products to use in our kitchen and bathroom remodel of our 200 year old farmhouse. We provided Chris with a video of our home's interior and he helped us pick out a wonder motif and design. We could NOT have been happier with our experience. He was the perfect blend of blunt honesty, thoughtful insight, experience, and professionalism.
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April 2023 by Michael Vorndran
The Tile Shop has a fantastic selection of tile, all well laid out and presented in a style that makes it easy to choose from.The store manager, Erika Long went out of her way for me several times to ensure that my tile was immediately off loaded from the truck on the day it arrived and set aside for me. She was a real pleasure to work with. I wish more store managers had her energetic and positive attitude.I will be back to The Tile Shop when I renovate my kitchen!
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April 2023 by Lebstanka
5 stars because of the customer service that Christina provides, so friendly and helpful!!She went above and beyond to help us find the right products. Thank you so much Christina!!!
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April 2023 by Logan Koch
We stopped in today to look at our options for bathroom. Donald was very helpful and treated us quite well! Great experience
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December 2022 by Jane Lanier
First- my sales person was great. What was not great was my experience returning my extra tile. I bought 15 12x12 sheets of mosaic tiles. A box consisted of 13 sheets, so I got two extra. The manager told me she would not take back the 2 because it had to be the whole box or nothing, which I was not informed of when I bought them. On the actual box it says 13 pieces... I said there are only 13 in a box, not 15. She again said, Do you have the whole box? It was back and forth like that for 5 mins, with her rudely asking me the same question... she said it was company policy. It's ridiculous. Horrible customer service. Plus the boxes of subway tiles were so flimsy when I drove them home, 15 broke. I sent them a lot of photos to verify, but they also made me bring back all the broken pieces to get replacements. To make sure I was telling the truth? Needless to say, I will Not be using Tile Shop for any future projects.
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September 2022 by Barbara Deckard
Beautiful selection of tile! We found and bought our tile!
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March 2022 by Deb Eversole
This store has some beautiful tile and some reasonably priced. The reason they get 2 out of five stars is the way I was treated when I tried to return some extra tiles. I gave my correct measurements to my sales person (who was amazing) but for some reason I ended up with several boxes of my flooring tile left over, and yes my measurements were correct! I also had a few other boxes of left over tile for the walls. Because of the current issues with covid these days my return was about 4 weeks past the 90 days because my contractor had covid. Evidently not being a store that's compassionate to the covid issues they would not return my extra tile. I have dealt with other businesses that have been understanding and am very disappointed that the Tile Shop isn't one of them, also very insulted at the attitude the manager took. My husband hardly ever gets angry enough to say anything but this time made it know we would never be back to this store again. It's sad because they have some nice tile and some great sales people, just not the manager.In response to the owners reply, the manager was the problem! I can see now that this company only thinks of the bottom line. Several other business take into consideration the times we are in now and how covid can disrupt progress and because of this have relaxed their return policies. It was even mentioned to me at the time I made my purchase, but I guess again profit wins out over compassion. As for future deals through the manager, I already have $600 worth of tile left over I have no use for why would I come back and try it again with you? I can get the tile I want for other projects at Lowe's, Home Depot or any other tile shop in the community.
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January 2022 by Scott Sanderson
Staff are very helpful and their selection of tile is exceptional!
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October 2021 by Blu Gump
one of the best tile stores in fort Wayne, friendly knowledgeable salesman-sales women. comparable prices. can get you just about anything you need or want!
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August 2021 by Delaney Englert
Erika was fantastic helping get the tile together for me and recommending all the pieces I would need to get this job done. I love the tile shop with such a vast collection and wonderful staff. It was also fabulous that I could return pieces that weren't used. Recommend them for any project that needs some tile or stone accents.