Tom Kelley Cadillac has established itself as a trusted dealership for drivers in Fort Wayne, IN, and surrounding areas such as Defiance, OH, New Haven, and Van Wert. The dealership offers a wide selection of new and used vehicles, making it a popular choice for those seeking quality cars. Customers consistently praise the sales team, especially salespersons like Jackson and Jason, for their professionalism, transparency, and attentive service. Jackson is highlighted for his personal touch, attention to detail, and making customers feel special, whether they are buying a new car or just visiting. Jason was commended for his dedication, honesty, and effort, even working long hours to ensure customers get the vehicle they want. The dealership's staff go above and beyond, with managers and salespeople arranging features like window tinting and providing thorough explanations of vehicle settings.
The service department is also highly regarded, known for its top-notch care. Customers appreciate being recognized by name, feeling valued, and receiving quick, efficient service. In particular, the team ensures that maintenance visits, such as tire rotations and oil changes, are completed swiftly—often in under an hour—and include additional touches like car washes. Overall, Tom Kelley Cadillac is recognized for its friendly, professional staff and commitment to customer satisfaction. The dealership provides a smooth, enjoyable buying and service experience that encourages customers to return and recommend to others.
As advertised! Found multiple reviews online referencing the experience & service provided by Jason Alt and the Tom Kelley Cadillac Team. Highly recommend working with Jason!
October 2026
Thank you to Brian Lytle, Jason Alt, Quinton McGee, John Rittenhouse, and Zane Belcher for your attention to detail and careful consideration of our needs in a vehicle.
October 2026
Excellent experience with Jason A. Friendly and willing to deal. Definitely will buy again from there in the future .
