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November 2023 by Maddie Davis
Very friendly, honest, and up-front people here. They worked on my car in a timely manner and called me before they performed any maintenance on things I didn't approve.
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October 2023 by Tasha L.
I went to get a brake job. They were honest and told me I didn't need brakes. I appreciate that they did not take advantage of my ignorance.
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September 2023 by Di Shirely
Never again double the quote I got. Oil filter was supposed to be included, add air light was on (didn't check air), rotate tires, and they weren't rotated. Among other things. Didn't check if I needed antifreeze, water to clean windows, etc.
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August 2023 by Channen Fletcher
Have had a great experience with this company and Scott at the front desk goes beyond to satisfy my needs with getting a tire replaced. Very polite and patient during the entire process!
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August 2023 by Brian DeFreec
Never take your car here, they over torque everything and you have to use a air gun with close to 1000 ft/lbs to get them off, if they don't break first. They also put a cv axle in that was missing the metal inner piece to protect the differential, they also didn't put in enough diff fluid, when we fixed their mistakes, we used a whole liter of fluid and none drained out when we took the cv axles out. They also didn't bless brakes properly and the caliper piston seized up.
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July 2023 by Jim Elrod
The service was excellent and on time I thought Bill was a little high for the repairs made but they got it in and got it done thank you
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April 2023 by Susan Fowler
Scott takes great care of all of our vehicles
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January 2023 by Derek Allen
They told me to be there at 3:30. I got there at 3:30 for a tire change that I paid for days in advance because they needed to order my tire. They made me wait 45 minutes before getting to me. Even tho I called them earlier that day and was told 3:30 and I informed them I was at work and would be coming on my lunch break. So I already paid and told them I was on lunch break I still had to wait and didnt leave until 5. Being that I already paid and was told 3:30 I should have been a priority. Im very upset with themService: Tires
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December 2022 by Paul Nieto
I have been going to Tuffy for years. The work is alway good, no surprises later.Services: Auto brake repair
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October 2022 by David Hollis Knight
Was going to take our Kia into this shop to have it repaired until I was told it was $150hr and it could take several hours to diagnose a loose gas cap light. NO THANKS!! THATS CROOKED
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September 2022 by Robert G
I had a bad experience years ago and was blown away with David's customer service and knowledge. I am not a car savvy person but his guys made me feel comfortable and safe with my Pontiac! Thanks again guys. My family and I WILL BE BACK!
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September 2022 by Matthew Garvey
They changed my oil. They were extra friendly and accommodating to me, given certain circumstances I shared with them which I'll not share on a review.
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August 2022 by Kevin Erwin
Tuffy on Coldwater in Fort Wayne, IN came to our rescue this summer. The engine in our car had completely failed, after 103k miles, and Tuffy was, at our request, able to obtain an engine on our behalf and install it flawlessly and expertly. The new engine is running extremely smoothly, and both the communication and overall treatment we received from especially Scott and Nick at Tuffy could not have been better. Thank you so much again, Tuffy, for your great knowledge and amazing customer service!Services: General repairs & maintenance
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August 2022 by jaime bell
These guys are AWESOME!!! friendly, honest, helpful, and pretty quick ( as quick as u can expect a vehicle to be repaired properly anyway) will definitely return here if I need repairs in the future.
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May 2022 by Valentine Chukwuma
After several complaints on the bad services you had on my car AC and also your company refusal to refund me,i am deeply surprised with the level of dishonesty i have witnessed from the manager of this company. Integrity is vital in running a business and from my experience with you guys,i can say with confidence that your company lacks integrity. You can keep the refund but your conscience will taunt you.
