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October 2023 by Brittni Schneider
I consistently have a good experience at Tuffy Tire and Auto Center. The issues and questions I have with my car are always resolved and the price has always been reasonable! This will always be my go to car place in Fort Wayne.
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October 2023 by Stee Weaver
Great service. Fixed my issue and had me in and out quick. Even said would follow up if needed to. Recommended.
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September 2023 by Michael Byers
They have always done right for us and given us honest prices. Recently had some service work done and they were 150 less than the dealer price, using oem spec fluids (showed me products used as requested). Thanks Jeff and Aaron - God Bless!
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September 2023 by Di Shirely
I was quoted a price on phone which was double when they got through. Wrong oil, charged me for oil filter which was suppose to be included,and didn't put air in my tires. I doubt they even rotated them. Won't go back. Worst service ever. This past Friday and my add air light came on for my tires. What the heck I now have to start using the expensive oil or get a complete oil flush because they put wrong oil in. Did they even change my oil?? They didn't rotate my tires as the coupon stated nor did I receive the free oil filter. I had to pay extra for it. $108.00 DOLLARS FOR A OIL CHANGE IS EXPENSIVE PLUS I had a $20 off coupon
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September 2023 by Howard M.
Within 3000 miles of an oil change, the oil pan bolt fell out! Jeff at Tuffy first blamed us for removing it!!?? And then said it got knocked out when we hit something?? I noted that a fictitious scrape is not going to unscrew a bolt! Then he said I put the bolt in crooked, when I noted that it was probably damaged by his worker and that's why it fell out!If the bolt had not fallen out because of poor work, I would not have been putting a new one in!Now they say the oil pan is bent.Also suggested a fan belt, not realizing they just replaced it on this very service.THEY SIMPLY DID NOT TIGHTEN THE BOLT ENOUGH AND IT FELL OUT AND THEY WONT ADMIT IT AND WANT TO BLAME US!Poor service, and they will not take responsibility for their incompetent work.I STRONGLY RECOMMEND GOING SOMEPLACE ELSE AS WE WILL FROM NOW ON!From the previous reviews, it looks like others think the same way!
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August 2023 by olga hinton
Jeff was awesome getting my car in early. God bless him.
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July 2023 by Leeanna T.
I made an appointment online and no one called to tell me it was cancled I drove 35 mins to get here and they sent me home after he told me someone apparently called I showed him my call log showing no one called me and he said there was nothing that they could do I made the appointment 2 days prior very unprofessional will not be comin back to this poor excuse of a establishment
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June 2023 by Renee Rios Felix
Tim is a wonderful, helpful, trustworthy and friendly man. I will continue to bring my car there. Right when I step in it feels like family I'm extremely comfortable in there knowing that Tim will fix whatever is wrong with it.
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June 2023 by Jennifer B
Ohmigosh! Amazing customer service!! We had an ordeal on Memorial Day when we tried to pick up a U-Haul trailer and discovered that the rusted hitch on our old truck was too small. We called Tuffy and they squeezed us in immediately and worked hard to get the old rusted on hitch removed for us… it was a process. The employees were so helpful and so nice and they didn’t charge us- instead, they thanked my husband for being a vet and sent us on our way! Thank you SO much Tuffy!! You saved the day!!!
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May 2023 by Ranger Supply CO
Great service, great prices, will go back for any future needs!
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April 2023 by Randy M
Took my wife's car in for new brakes. They are very fast and thorough. We've always had a good experience with this shop. Highly recommended.
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March 2023 by Tina Snyder
It was a good experience. All employees there are military vets and very polite. Great discount if you're a vet. The only issue I have is my odometer is not right and neither is the exterior temp reading. Not sure if that happened when they re-set the oil change sensor or what. But over all, the experience was good. Make an appointment, because they're pretty prompt on being on time.
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January 2023 by Brent Hamilton
I love Tuffy's auto service. The company is very honest and does excellent work. The staff is always friendly and helps you in any way they can.
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January 2023 by Samantha
Jeffrey Denny was wonderful to work with. Our car over heated and had to be towed. He got us in right away and gave us a full diagnostic of the problems with our car. He has a wealth of knowledge about cars and is honest about pricing. Highly recommend coming to see this Tuffy team with any problems you may have with your car.
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January 2023 by David Campbell
I called in the morning. They were get me in that day. This was even though they are a very busy place. Jeff was very helpful. While I waited to get my brakes done he gave me fishing tips since I'm new to the area. I will definitely be back for any other services I need for my vehicle. I highly recommend them.Service: Brakes
